Quality Assurance Manager

Aramark UK is looking for a QA Manager to join the team at Northwood Headquarters.

Northwood HQ is home to five military command and control functions, including a NATO command Headquarters. The site is the workplace for over 2,000 senior military personnel from 30 different nations, with over 800 bedrooms on site.

Aramark UK have recently been awarded the soft FM contract for a further seven years.

We are seeking a dedicated professional to ensure full compliance with all relevant laws, regulations, policies, and contract terms. In this role, you will be responsible for the efficient operation of quality systems, monitoring KPIs to guarantee the successful delivery of contractual Standards of Requirements (SORs). You will collaborate closely with the client and Departmental Managers to uphold the highest standards of contract, service, food safety and health and safety compliance.

**Full security vetting is required for this role.**

**You must have lived in the UK for at least the last five years to be considered for this role.**

What’s in it for you:

• Salary up to £40,000, DOE
• Pension scheme and life assurance
• Generous annual leave that increases in line with service, with the opportunity to buy extra
• Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
• Employee assistance programme, available for free 24/7
• Access to a network of trained mental health champions
• FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)

A day in the life of a QA Manager:

• Ensure compliance with quality, safety and contractual standards
• Manage health & safety policies and audits
• Train and support teams in quality systems and KPI monitoring
• Maintain and enhance client and customer relationships
• Prepare and submit KPI and performance reports
• Support regional teams with hygiene, safety and HR-related needs
• Deputise for the Client Services Manager when needed
• Provide mobilisation support for new business gains in the region
• Maintain & develop client and customer relationships
• Participate in client reviews and audits

You’ll be set up for success if you have:

• Previous management experience in the food services or retail industry
• Excellent numeracy skills; strong written and verbal skills
• Food Hygiene Certificate Level 3
• Health & Safety Level 2 (minimum)
• Knowledge of applicable health and safety legislation

If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.