Technical Compliance Manager

Department:

The Licensing and Technical Compliance team sits within the Compliance Department which is responsible for identifying compliance risks across the Betway group and advising the business on appropriate controls to effectively manage those risks. At Betway, we always put Compliance first to help the business design and implement controls to protect the brand from regulatory risks and provide testing and monitoring capabilities to report on the effectiveness of these controls to senior management. We take a pragmatic approach to risk management ensuring that inherent risks are managed effectively to facilitate the business’ commercial objectives with innovative solutions in the spirit that “Everything is possible”.

We aim to deliver “Crystal clear compliance” in an open and transparent manner whilst striving to be technologically innovative and leaders, rather than followers in the online gambling industry. In keeping with the spirit of “We are Betway, we are one” we strive to deliver “Value in everything we do” whilst ensuring that as much as possible the controls we implement are automated and service the needs of the business by facilitating growth in a timely manner in a rapidly changing, fast-paced and complex, challenging working environment.

The Licensing and Technical Compliance team is customer focussed and here to protect our customers, as well as to make decisions, give advice and deliver a service that protects and enhances the reputation of the company. Our work requires vigilance, understanding, empathy and brand integrity, along with a focus on the bottom line whilst ensuring that everything we do is for the love of the game. If you want to work in a role that values reputation and integrity and will challenge you to be the best that you can be then this is the team for you.

Purpose of the role:

The Technical Compliance Manager leads a team of Technical Compliance Specialists and works closely with the Regulatory Compliance team and external stakeholders to provide expert advice and assistance. The role is responsible for providing incident management to internal departments by assisting 3rd party service providers with the investigation and resolution of both technical issues, as related to gambling software, and process issues, as related to systems. There is also a high level of involvement with the introduction, Integration and maintenance of regulatory reporting across multiple jurisdictions, particularly where a third-party provides the data storage solution and secure connection to the regulator. The overall focus of the role is to develop and maintain a highly effective team which actively protects the business from regulatory risks.

To achieve this, the Technical Compliance Manager will, as a recognised subject matter expert, be responsible for building relationships with internal and external stakeholders, maintaining logs of incidents, issues and outcomes, ensuring accurate information and data is provided to stakeholders and ensuring the resolution of these issues with stakeholders. In addition to liaising with Regulatory Compliance and external stakeholders, this role supports the wider operational needs of the Operations Compliance team by implementing tactical solutions wherever necessary.

You will be responsible for:

• Management and development of the Technical Compliance Specialists.
• Providing appropriate training and guidance to Technical Compliance Specialists.
• Ensuring quality and timely execution of incident management and being a key decision maker in the resolution of incidents.
• Overseeing incident management reviews and associated reporting.
• Working closely with the Regulatory and Technical Development Compliance teams and being a point of escalation.
• Driving the development and enhancement of existing systems, both internal and external, to increase the efficiency of the Technical Compliance team.
• Ensuring engagement and alignment within other areas of the AML and Compliance department.
• Developing and maintaining strong relationships with key stakeholder groups and external third parties.
• Assisting with the successful implementation of new/revised processes and/or regulatory requirements and Compliance procedures.
• Maintaining a high level of confidentiality and discretion.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives

You will have:

• Proven experience managing a team,
• Exceptional organisation and prioritisation skills,
• Experience of incident management,
• Experience of working closely with both internal and external stakeholders,
• Experience of working in a similar industry,
• Experience of carrying out investigatory work,
• Exceptional communication skills, both written and oral and the ability to work across all levels of the business,
• Exceptional attention to detail and accuracy in all aspects of the role in high pressure and time constrained working environments,
• A good understanding of the technical requirements of the gambling industry,
• A good understanding of Excel.

It would be a bonus if you had:

• A good understanding of project and programme methodologies,
• The ability to be creative and able to find innovative solutions to problems,
• Knowledge of wider regulatory requirements such as gambling regulations and AML regulations,
• The knowledge of another language (e.g. Dutch, Spanish, German, Italian),
• Experience with SQL or basic coding/programming.

Personal qualities:

• Professional and can-do attitude,
• Self-starter,
• Enjoys being part of a team,
• Process driven,
• Technically minded,
• Collaborative approach to work,
• Flexible and creative approach to problem solving,
• Resilient and assertive,
• Willingness to learn and develop,
• Logical and attentive,
• Organised in management of projects and workload.