Trainee IT Support

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include:

• 24 days holiday plus Bank holidays, increasing with service
• Your birthday off
• 10% Bonus scheme
• Volunteer Day
• Ongoing learning and development
• Health care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…
  
  
  

DUTIES AND RESPONSIBILITIES | About the role

We are looking for an office based Trainee IT Support Technician to assist in the maintenance and configuration of our internal infrastructure. You will support the internal computer systems, servers and network infrastructure. Installing hardware and software to continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues to limit work disruptions to maintain business continuity. You will work with the wider team to unify and simplify solutions for all regions, embrace IT modernization to boost employee productivity.

As the Trainee IT Support Technician, you will:

• Support Technology both onsite and remotely working with both local and global offices.
• Support the day-to-day operation of all technology or telecommunication devices (hardware, software, internet, and mobile phones) across our IT Service Management (asset, incident, problem, and change management)
• Support the onboarding of new joiners providing them with the technology and access required.
• Basic support and installation of productivity tools on laptops and mobile devices.
• Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
  
  
  

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Trainee IT Support Technician, will have:

• MUST BE A UK RESIDENT AND BE BASED WITHIN A 1 HOUR COMMUTE OF OUR ALTON, HAMPSHIRE OFFICE
• Previous IT support experience would be preferable but not essential.
• A-levels, Vocational Certification or Degree in a relevant IT field
• Have good working knowledge of Windows and Macintosh products.
• Understand Windows server roles (AD DS, AD FS, DNS and DHCP)
• Understanding of Office 365 environment, experience in Microsoft Intune is an advantage
• Excellent attention to detail and the ability to document process.
• Excellent organisation skills and enjoy working in a fast paced environment
• Excellent communication skills both written and verbal.
• Enjoy working Collaboratively within a team.
  
  
  

WHO ARE EXCLUSIVE NETWORKS? | About the company

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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