Redemption of American Express®
Travelers Cheques

Travelers Cheques are no longer issued and so cannot be purchased. 

There are thousands of foreign exchange partners in countries around the world where you can exchange your American Express Travelers Cheques for local currency. You can find places to redeem your Travelers Cheques using "Find Exchange Locations". It may also be possible to redeem your Travelers Cheques directly for goods and services. Check first, though, with the merchant. American Express does not approve the use of its products, or any services related to its products, in the following territories: Crimea, Donetsk, and Luhansk Regions of Ukraine, Cuba, Iran, North Korea, Syria, Russia and Belarus.

Yes, you can redeem your Travelers Cheques directly with American Express Travel Related Services Company, Inc. online. Alternatively, you can call American Express Customer Service at 1-800-221-7282 to register a redemption claim. You can find additional contact numbers based on your location. We may have to contact you with questions regarding your claim or to request additional information.

You can redeem your Travelers Cheques directly with American Express Travel Related Services Company, Inc. Please refer the “How to Redeem” section above. Alternatively, simply present the Cheque at an eligible foreign exchange partner or merchant location. Make sure the acceptor watches while you countersign the Cheque on the lower signature line. Photo identification may be required. We strongly recommend you retain and carry your original Cheque purchase receipt with you when you travel. Commission charges may apply and can vary by country or exchange partner. Exchange limits may apply due to local regulations and exchange policies.

Acceptance of Travelers Cheques is based on the acceptor watching the customer sign the Cheque on the lower signature line, and then comparing that signature with the original signature on the upper signature line. The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. Photo identification may be required at the discretion of the acceptor. As always, if the acceptor is unsure, they should call an American Express Travelers Cheque Customer Service Center.

Commission charges may apply and can vary by country and/or exchange partner. Before you travel, we recommend that you find the most convenient Travelers Cheque exchange locations using the Find Exchange Locations.

Lost or stolen Travelers Cheques may be refunded.* Please call Customer Service at 1-800-221-7282 or find the additional contact numbers for your current location. Have your recorded serial numbers on hand when you call.

*Terms & Conditions and restrictions apply. Identification and proof of purchase required.

When cashing a Gift Cheque, the recipient should fill out the "pay to the order of" line and countersign the Gift Cheque in the lower corner with the acceptor watching.

If you encounter diffiulties in cashing a Gift Cheque in the United States, please encourage the merchant to call American Express for instructions at 1-800-221-7282. If you are located outside of the U.S., you can find additional contact numbers to provide the merchant based on your location.

Yes, you can redeem your Gift Cheques directly with American Express Travel Related Services Company, Inc. online. Alternatively, you can call American Express Customer Service at 1-800-221-7282 to register a redemption claim. You can find additional contact numbers based on your location. We may have to contact you with questions regarding your claim or to request additional information. You can also find places to redeem your Gift Cheques using Find Exchange Locations. There also may be restrictions on the currency and method of redemption and the value of Gift Cheques that can be redeemed.