Here's how you can use confidence to navigate challenging conversations with stakeholders in CRM projects.
Navigating challenging conversations with stakeholders in Customer Relationship Management (CRM) projects requires a blend of strategy, empathy, and confidence. CRM involves managing a company's interactions with current and potential customers, often through the use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. When you're faced with a difficult discussion, approaching it with confidence can make all the difference. Confidence doesn't mean being overbearing or dismissive; it's about being sure of your knowledge, your role, and the value of the project. It helps you remain calm, articulate your points clearly, and address concerns effectively.
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Stephane Berthoz ☁️Expert CRM Salesforce ☁️ | Spécialiste de la Relation Client 🏆 | Optimisation Commerciale 🎯 | Ranger Salesforce 5⭐ &…
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Adel AlfakyService Consultant at Mitsubishi Motors Egypt SAP User - Esi Tronic User - Oracle User - Auto line User
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ISHA (FIII)Administrative Officer | Experienced Accountant | Financial Operations Specialist | 10+ Years in Insurance Underwriting…