How do you maintain customer satisfaction while undergoing significant growth in your small business?

I hire for enthusiasm, drive and work ethic over skills. Could pretty much care less if you have a degree or what your experience is. Some of my best employees have started very green. Life is sooo much easier when you have everyone positively working toward a common goal. I'll take the long term effort of training up skills over trying to break bad habits and attitude any day.

One thing I have found helpful is hiring 🍷 wisely I see that sometimes you hire someone who is recommended by a friend or family member I feel that the candidate should always be 🧥 coachable I think 🤔 that they should be ready willing and able I want you to ♞ know that the customer is always right I intend to keep my 🧓 old 🚸 school beliefs when it comes to 🛃 🍮 customer service team

Ensure that candidates not only have the right skills but also share your business values. A strong cultural fit means they will naturally align with your customer service philosophy and contribute positively to your company’s environment.

Create detailed job descriptions that outline not only the required skills but also the desired values and cultural fit. Clearly communicate the attributes you’re looking for to attract candidates who align with your business philosophy and customer service standards.

from my side the best ways to keep cusrtomer Satisfied by constant calls from time to time to keep up[date with new challenges that face customer and try to apply it on service you provide to him

Implementing live chat, AI-driven chatbots, and centralized communication platforms can help address customer inquiries quickly and efficiently, maintaining high service standards.

My business is booming! But guess what? Keeping customers happy is still our obsession. Here's the secret: streamline like a boss! As orders climb, we gotta be efficiency ninjas. Fancy tech and even simpler stuff like smoother workflows help us manage the workload. Think auto-ship for repeat customers, a CRM system to keep us organized, and even just a super-tight inventory. Streamlining frees up our amazing team to focus on what truly matters - providing stellar service, no matter how many orders come in. Because happy customers are the fuel that propels our growth!

Make employee's lives as simple as possible. That doesn't mean do things for them or eliminate necessary tasks. It does mean, think about the jobs they are doing and how it can be improved. Simple but if employees are happy, customers will be too.

It's definitely important to communicate effectively with those involved, be it from a customer perspective but also a partner/supplier side as well. Communicating any changes, and how they will support and benefit everyone, as well as taking time to discuss any concerns they may have, will ensure that everyone is aware of any impact. It will also mean that if there are delays or hiccups when the new processes are brought in, are more likely to be understood.

Maintaining customer satisfaction while experiencing significant growth in your small business involves actively collecting and responding to feedback. Implement regular customer surveys and feedback channels to understand their evolving needs and expectations. Use this information to make informed adjustments to your products, services, and customer support processes. Prioritize personalized communication and ensure your team is trained to handle increased demand without compromising service quality. By continuously gathering and acting on customer insights, you can adapt to growth while keeping customer satisfaction high and building lasting relationships.

Take advantage of technology and automation for outreach to your clients to stay in touch. Communication through email, text and phone now all can now be automated or more easily completed through AI and virtual assistants.

One of the things I strongly believe is that business environment and culture is everything. Having the right environment for your employees will allow them to maintain highest of service even under pressure or in the chaos of change.