How would you address a team member who consistently misses deadlines during busy support periods?
In the fast-paced world of technical support, meeting deadlines is critical to maintaining customer satisfaction and team efficiency. However, when a team member consistently falls behind, it can disrupt the workflow and create additional stress for the entire team. Addressing this issue requires a sensitive yet assertive approach, ensuring that the team member understands the impact of their actions and is provided with the tools and support needed to improve.