Openness in communication, empathy, and resolution will be the core if two employees have a conflict, especially with conflicting observations on feedback. Understand their stand and concern by an initial meet separately from the employees in conflict. Present your neutral stand to garner particular information pertaining to the conflict at hand. The goal here would then be to allow both employees an open avenue of communication-a dialogue-in a manner that feels comfortable for all. Let each have his say while the other listens to him so that they understand each other. Find a mutual interest and work out the solutions together. Go back periodically to make sure the solution is working and to keep harmony.

When managing conflicting feedback between team members, I start by understanding both perspectives. I hold individual conversations to hear their concerns, ensuring each feels heard and respected. Then, I bring them together for a constructive discussion focused on finding common ground. I emphasize shared goals and encourage open, respectful dialogue. A key question I often ask is, “What outcome are we all working toward, and how can we get there together?” This shifts the focus from personal differences to team objectives. If needed, I mediate by clarifying roles, expectations, or processes to reduce friction. Ultimately, my goal is to foster collaboration and ensure everyone feels valued while keeping the team aligned and productive.

To address discord between two employees, start by meeting with each individually to understand their perspectives without bias. Ensure they feel heard and respected. Then, bring them together in a neutral setting to discuss the conflict openly, focusing on facts, not emotions. Encourage active listening, empathy, and collaborative problem-solving. Define shared goals and clarify expectations to foster alignment. If necessary, mediate by suggesting compromises that respect both viewpoints. Follow up to ensure progress and reaffirm a positive, team-oriented culture. This approach minimizes tension while promoting understanding and collaboration.

I handle conflicts in my team by first listening to everyone’s side without judgment. Then, I encourage open communication to understand the root cause and find common ground. We work together to come up with a solution that feels fair to all. I also emphasize respect and collaboration, so everyone feels heard and valued.

What we often find in discord on a team is that someone's value is not honored, creating friction. For example, if one team member values getting work done quickly while another values accuracy in completion, this may lead to conflict. Each team member must understand the other values and how those can lead to harmony and discord. They should also ensure they understand each other's intentions and how that might not have been apparent in the impact. Finally, figuring out concrete ways to move forward, documenting those strategies, and checking in are essential to keeping a good working environment.