That can be obtained by enhancing communication with customers, setting clear expectations, and regularly training your support team to address common issues promptly. Regularly review and adjust the maintenance program based on customer feedback.

Actively listen to the customer to understand their concerns and identify the problem. Show that we care about their issues and acknowledge their feelings. Be respectful and attentive when interacting with the customer. Apologize and explain what we are doing and why. Provide a solution and explain the expected outcomes. Follow up with the customer after resolving the issue to show that we value their feedback and appreciate it. After working with the customer, ask if they would be willing to provide feedback about their experience. Treat customers as partners, not transactions, and show interest in their goals, challenges, and preferences.

To guarantee that post-sale maintenance programs are effective, provide clear contact routes for clients to report difficulties immediately. Conduct regular follow-ups to check satisfaction and address problems. Use intensive training for maintenance crews to achieve excellent standards. Create a robust feedback system to detect reoccurring issues and enhance services. To develop confidence and satisfaction, ensure that concerns are resolved on time. Regularly examine and update maintenance methods to ensure they meet industry standards and customer expectations.

Mis recomendaciones son: - Definir Objetivos enfocados a medir el NPS (Net Prometer Score). - Usar Herramientas digitales que te permiten lograr esos objetivos. - Monitorea el desempeño con un Dashboard de manera constante. - Visita y escucha a los clientes y corrige o ajusta lo que no esta funcionando.