Acqueon

The patient experience is more important than ever. Our new eBook, "The Patient Engagement Playbook," is your roadmap to building stronger relationships with patients throughout their healthcare journey. Inside, you'll discover: • How to understand the patient journey • Strategies for building a robust patient engagement strategy • Tips for enhancing communication with patients Don't miss this opportunity to elevate your contact center and deliver exceptional patient care. Get your free copy: https://bit.ly/3Y3RjJu #Healthcare #ContactCenter #PatientExperience #HCAHPS #eBook

The patient experience is more important than ever. Our new eBook, "The Patient Engagement Playbook," is your roadmap to building stronger relationships with patients throughout their healthcare journey. Inside, you'll discover: • How to understand the patient journey • Strategies for building a robust patient engagement strategy • Tips for enhancing communication with patients Don't miss this opportunity to elevate your contact center and deliver exceptional patient care. Get your free copy: https://bit.ly/3Y3RjJu #Healthcare #ContactCenter #PatientExperience #HCAHPS #eBook

Calling all Healthcare Contact Center and Patient Experience leaders 🩺 Patient engagement and revenue cycle management are two of the biggest challenges facing healthcare providers today. Whether you struggle with inaccurate patient information, communication, or other barriers, Acqueon PatientAssist offers workflows to solve these challenges: • Seamless scheduling & proactive engagement for a smoother experience • Effortless self-service options for patients on the go • Streamlined post-care follow-up & payments • Built-in compliance across all interactions Experience Acqueon Patient Assist for yourself. Request a demo today: https://bit.ly/3OX2tdR

𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 𝘓𝘦𝘢𝘥𝘪𝘯𝘨 𝘊𝘢𝘭𝘪𝘧𝘰𝘳𝘯𝘪𝘢 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 𝘗𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘙𝘦𝘷𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘪𝘻𝘦𝘴 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦 𝘖𝘶𝘵𝘳𝘦𝘢𝘤𝘩 𝘸𝘪𝘵𝘩 𝘈𝘤𝘲𝘶𝘦𝘰𝘯 𝘊𝘢𝘮𝘱𝘢𝘪𝘨𝘯𝘴 A leading California healthcare provider serving nearly 1 million patients faced a critical challenge: managing vast amounts of data and executing effective patient outreach campaigns. Their legacy systems were falling short, hindering patient engagement and collections efforts. Enter 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀. Our powerful and compliant omnichannel campaign management solution seamlessly integrated with their existing CRM, providing a much-needed boost to their operations. 𝗜𝗺𝗽𝗮𝗰𝘁 𝗮𝗻𝗱 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗼𝗳 𝗔𝗱𝗱𝗶𝗻𝗴 𝗔𝗰𝗾𝘂𝗲𝗼𝗻: This customer saw a significant improvement in patient engagement and satisfaction, among other benefits: • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗔𝗱𝗵𝗲𝗿𝗲𝗻𝗰𝗲 𝗯𝘆 𝟭𝟳%  • 𝗕𝗼𝗼𝘀𝘁𝗲𝗱 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗯𝘆 𝟱𝟴%  • 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗧𝗶𝗺𝗲 𝘁𝗼 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗯𝘆 𝟮𝟵%  • 𝟰𝟳% 𝗚𝗿𝗼𝘄𝘁𝗵 𝗶𝗻 𝗦𝗲𝗹𝗳-𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗨𝘁𝗶𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻  • 𝗗𝗼𝘂𝗯𝗹𝗲𝗱 𝗡𝘂𝗺𝗯𝗲𝗿 𝗼𝗳 𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀 See what Acqueon Campaigns can do for you: https://bit.ly/49zokAP

Is the revenue cycle rollercoaster giving you the spins? 🎢 Let's talk about a game-changer: patient engagement. 🤝 Building stronger relationships with your patients can dramatically improve your revenue cycle management. By focusing on clear communication, transparent billing, and convenient payment options, you can transform the dreaded billing process into a positive patient experience. Learn how to turn patient frustration into loyalty on our blog: https://bit.ly/4fr8FX9 #Healthcare #PatientExperience #PatientCare #RevenueCycle #ContactCenter

Hospital readmissions can lead to poor patient outcomes and have numerous financial implications for healthcare systems. But there's good news: prioritizing patient engagement can reduce readmission rates by up to 14%. 📉 Discover the power of proactive communication and how it can benefit your organization in our blog post, “Patient Engagement Revolution: How Proactive Communication Improves Healthcare Outcomes”. Read now 🔗 https://bit.ly/4eFycLY #Healthcare #Readmissions #PatientEngagement #ContactCenter #CCaaS

Are you grappling with common contact center challenges like long ramp times and manual notetaking? 🤔📝 Do you want to increase agent productivity and improve the customer experience? Meet your new sidekick: automated call summarization! Acqueon Summarize, our innovative solution, provides call summarization in seconds with automated post-call notes. Agents save valuable time on after call work, focus on customer needs, and have more time to deliver personalized responses. It's a game-changer for your contact center efficiency and quality control. 📞✅ Learn more: https://bit.ly/3TnffVu  #CX #CCaaS #ContactCenter #Productivity #AI

𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆 𝗪𝗶𝗻: 𝗔𝗰𝗾𝘂𝗲𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 𝘏𝘰𝘮𝘦 𝘐𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 𝘓𝘦𝘢𝘥𝘦𝘳 𝘋𝘳𝘪𝘷𝘦𝘴 80% 𝘍𝘢𝘴𝘵𝘦𝘳 𝘓𝘦𝘢𝘥 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘸𝘪𝘵𝘩 𝘈𝘤𝘲𝘶𝘦𝘰𝘯 & 𝘚𝘢𝘭𝘦𝘴𝘧𝘰𝘳𝘤𝘦 A leading home improvement company (offering roofing, siding, windows, and baths) struggled to respond to leads quickly, leading to missed opportunities and slow sales cycles. Staying within their Salesforce ecosystem and ensuring 100% compliance were also key requirements. They implemented a winning combo of Salesforce Service Cloud Voice (SCV) and Acqueon Campaigns. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: • 𝟴𝟬% 𝗳𝗮𝘀𝘁𝗲𝗿 𝗹𝗲𝗮𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗶𝗺𝗲 (𝗳𝗿𝗼𝗺 𝟭𝟱 𝗺𝗶𝗻𝘂𝘁𝗲𝘀 𝘁𝗼 𝟯 𝗺𝗶𝗻𝘂𝘁𝗲𝘀!)⏱️ • 𝟭𝟴% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗹𝗲𝗮𝗱 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗿𝗮𝘁𝗲 • 𝟭𝟯% 𝗯𝗼𝗼𝘀𝘁 𝗶𝗻 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝘄𝗶𝗻 𝗿𝗮𝘁𝗲 • 𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 𝟭𝟬𝟬% 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 ✅ Ready to improve your Speed to Lead, Compliance, and other KPIs? Learn more about Acqueon Campaigns, our powerful Campaign Management solution: https://bit.ly/49zokAP

Did you know? Long wait times and repetitive customer service calls rank among consumers’ top pet peeves. Additionally, recent survey data found that nearly two-thirds of consumers rank first-contact resolution as a leading aspect of a customer service experience. In a CX Dive article, learn more about what today's consumers are looking for when interacting with customer service in your contact center: https://lnkd.in/e7aqbWb7

Many B2C enterprises are challenged to effectively engage with consumers to drive revenue generation and revenue recovery. Acqueon Campaigns, our advanced campaign manager, makes it easier than ever to orchestrate outreach to prospects and customers across voice, SMS, and email for improved customer engagement, better customer retention, and increased revenue. Learn more 🔗 https://bit.ly/49zokAP