Genesys

📣 JUST IN: The 2025 State of Customer Experience report Consumers’ expectations are evolving quickly, and #CX leaders are facing new challenges every day. Our State of CX report, based on insights from over 5,000 global consumers and 1,000 leaders, highlights the top trends and technologies shaping the future of CX. What you’ll discover: 🔑 The leading AI-powered technologies transforming CX 🔑 The importance of delivering seamless, omnichannel experiences 🔑 Why CX budgets are shifting toward cloud platforms and AI 🔑 The gap between consumer expectations and reality Learn more about the report and get ready to future-proof your CX strategy:  https://lnkd.in/eBdDeTKU

The Genesys team has arrived at #EnterpriseConnect in sunny Orlando! 🌴 The stage is set, the excitement is building, and we’re ready to dive into a week of innovation, connection, and all things customer experience! 🙌 At the event? Come find us this week: https://lnkd.in/ebEQT-w4

📣 𝙄𝙉𝙏𝙍𝙊𝘿𝙐𝘾𝙄𝙉𝙂 Supervisor Copilot and Virtual Supervisor 📣 Accelerate evaluation time, improve quality of work, and lower administrative costs with expanded #AI in #GenesysCloud, including:  🔸 AI translate 🔸 AI summary 🔸 AI scoring   Learn how this empowers supervisors with real-time insights, automation and smarter decision-making: https://gsys.cx/4ixIVJC

🌐🗞️ Genesys Cloud Agent Copilot supports 14 languages! Empower your agents with AI-driven assistance in your language. See how Agent Copilot is helping to deliver exceptional customer service with automatic knowledge surfacing, conversation transcription, custom scripting, and more: https://gsys.cx/4igRjgo

Transporting you back to the most inspiring week at Inspire 2025 with #OneGenesys! 🧡

What do 5,000 consumers and 1,100 CX leaders have in common⁉️ 🗞️ In this installment of Level Up CX Now, uncover the 5 biggest trends and takeaways from our latest report—"The State of Customer Experience"—and see what companies are doing to bridge the gap between what customers want and what they actually experience ⬇️

The long wait for the #F1 season is over. It’s time for the next level of experience. Scuderia Ferrari #AusGP

Alinta Energy is revolutionizing the customer experience by moving their contact centers to #GenesysCloud! From improving employee satisfaction to boosting customer engagement, this transformation is making waves in the energy industry. Here’s how they’re powering up their CX game: ✔️ 24-Point Increase in Employee Net Promoter Score (eNPS) ✔️ 90% Customer Satisfaction ✔️ 3x Increase in Digital Engagement ✔️ $650K Savings Over 3 Years ✔️ 66% Decrease in Average Speed of Answer Read the full story: https://gsys.cx/4iJL0C3

Say goodbye to siloed systems and hello to smoother workflows 👋 Introducing Unified Experience from Genesys and ServiceNow!       We've teamed up with ServiceNow to bring you a powerful solution that unites customer service teams, centralizes routing across channels and departments, AND optimizes workforce engagement—all from a single desktop powered by #AI.      Learn how Unified Experience can help you reduce costs, boost productivity, and improve satisfaction for both customers and agents: https://lnkd.in/eKEmJh7Z

In case you missed it—our eBook, "From Contact to Connection: A New Era in Customer Experience", in partnership with Tata Communications, is packed with strategies to help elevate your CX game. Learn how to: 🔹 Unify communication channels with CPaaS and CCaaS 🔹Personalize every interaction to drive loyalty 🔹Use AI to build seamless, future-proof customer journeys If you’re ready to stay ahead in the experience economy, this is a must-read. Download it now and discover actionable insights to transform your CX strategy: https://gsys.cx/4aS9PJs