Cortico-X

#Healthcare leaders: Are you thinking about patient experience with the same urgency other industries think about customer experience? If not, it’s time to catch up. Patients expect their journey to be as smooth as booking a flight or shopping online. Let’s raise the bar. #HCAHPS #PatientExperience #CX #PX #DigitalTransformation

In a recent episode of Speaking from Experience, host Will Kingston discusses the future of community banking with the Chief of Staff & Director of Corporate Center for KeyBank, Trina Evans, and the President of Cortico-X, Sujay Saha. In the clip below, Sujay highlights the critical importance of connecting and tailoring “purpose” to each and every role across an organization. Listen to the full interview with Trina and Sujay, and follow Speaking from Experience in your favorite podcast app: https://lnkd.in/gp-3Adid

All too often, people forget the purpose of their organization. Ultimately, it's all about impacting some set of people. Keep them in mind! Check out this podcast I did with Sujay Saha: https://lnkd.in/eHSVxZpB

We are humbled to be recognized as a certified partner and founder of the EDM Council's Data Excellence Program. Marilena Niovie Stavrides, leader in our Data Practice, accepted the award on behalf of Cortico-X at last week's #DataVision event in London. #Data #CX

Want to get more out of your #AI efforts? In the latest installment, Rik Reppe tackles Myth #2: “One Thing at a Time.” Discover why treating AI initiatives as separate projects is holding you back and how a composite approach delivers greater value. #ArtificialIntelligence #Innovation #CX https://lnkd.in/gaVuxA_P

🗨 Quote of the week 🗨

Cortico-X glass-breaker, innovator, and all-around provocateur Rik Reppe is calling out five myths likely holding your #AI game back. If you want to push boundaries and rethink what’s possible with #ArtificialIntelligence, you don’t want to miss this series! #Innovation #Strategy #AIMyths #DigitalTransformation

In this week’s episode of Speaking from Experience, host Will Kingston discusses the future of community banking with the Chief of Staff & Director of Corporate Center for KeyBank, Trina Evans, and the President of Cortico-X, Sujay Saha. It’s no secret that regional and community banks have faced unique challenges in recent years. At the same time, Trina will tell you that they also have the unique opportunity to help their local communities thrive. Listen to the full interview with Trina and Sujay, and follow Speaking from Experience in your favorite podcast app: https://lnkd.in/gp-3Adid

🗨 Quote of the week 🗨

In a recent episode of Speaking from Experience from Cortico-X, host Will Kingston chatted with #AI regulatory guru Joshua Krook about the vexed issue of AI regulation. The world wants to regulate AI, but it isn’t quite sure how. Different regions are tackling the question in different ways, leading to different outcomes. Global organizations could be forgiven for being confused. Nonetheless, Josh will tell you that there are still things you can do to ensure your organization is using AI ethically, legally, and in the best interests of your customers. In the clip below, Josh suggests that customer trust may not be (quite) the right goal for businesses in the AI age. Listen to the full interview with Josh: Spotify: https://lnkd.in/gfVuBHDn Apple Podcasts: https://lnkd.in/g6nSz8TF