Activated Insights

We’re starting 2023 off with a huge announcement! We're thrilled to announce that Activated Insights, along with Pinnacle Quality Insight has been acquired by Home Care Pulse, the leader in eLearning, satisfaction surveys, and reputation management for post-acute care.   This acquisition combines HCP's RN-developed training, satisfaction surveys, and reputation management tools with AI's best-in-class business intelligence and analytics software and internationally-recognized certifications and recognitions.   Home Care Pulse and Activated Insights customers and other members of the post-acute care industry will immediately have access to these expanded offerings.   “I’ve known and admired the Home Care Pulse team for nearly fifteen years,” said Dr. Jacquelyn Kung, CEO of Activated Insights, “We are thrilled to partner with HCP to offer more for our customers to advance their employee and customer engagement."   For more information, read the full press release in the comments below.

Activated Insights, an HCP company, has played a pivotal role in gathering data for over 3,500 senior living communities considered for the prestigious 2024 U.S. News Best Senior Living Ratings. U.S. News & World Report recently released its ratings for the 2024 Best Senior Living communities in the United States, featuring a selection of top-tier communities known for their excellence in care, amenities, and overall quality of life for seniors. Activated Insights collected the data for senior living providers across the country, from local providers to national organizations. The majority of providers using the Activated Insights engagement applications received “Best” recognition. “We are thrilled to have surveyed the majority of senior living communities recognized by U.S. News & World Report over the last three years,” said Bud Meadows, CEO at Activated Insights. “Our goal is to provide actionable insights that enable long-term and post-acute care providers the ability to enhance the quality of care and services they offer. By conducting surveys for such a large portion of the top-ranking communities, we are contributing to the ongoing improvement and advancement of the senior living industry.” As the inaugural survey administrator for Best Senior Living, Activated Insights has been supporting U.S. News by working with providers to administer the survey to residents and families. Survey participation is required to be eligible for a potential Best Senior Living recognition. Read the full press release below: https://hubs.li/Q02zJWzg0

Senior Living Executive Conference is this number surprising?

What’s one of a company’s most valuable yet commonly overlooked assets? If you said its reputation, you’re absolutely right. What people say about your senior living organization affects profitability, credibility, ability to recruit, and ultimate success. But, it’s not just what they say, it’s how they say it. Some whisper while others shout—and both have far-reaching implications. Join HCP's Senior Account Executive, Rachel Kesselem & VP of Sales Strategy & Operations, Josh Kondik, MBA on Thursday, March 14th at 2 p.m. ET, to learn how to master the art of responding to the whispers and shouts, and why doing so can help you build a 5-star reputation. You’ll learn: ⭐ How to identify and improve underlying issues that are eating at your company’s reputation  ⭐ How to respond to negative reviews beyond your control   ⭐ Why it’s time to take an active role in gathering and acting on employee and customer feedback Don’t miss this outstanding opportunity to gain the skills to build a thriving reputation. Complete the form to register today! 

You asked, we delivered! Due to an overwhelming amount of responses, the deadline to complete the 2024 HCP Benchmarking Report survey has been extended to March 8th. We couldn't be more excited that so many of you are itching to submit your responses. This is your sign to participate! Begin here: https://hubs.ly/Q02mL3Rk0

This is the LAST weekend to participate in the milestone 15th Edition of HCP’s Benchmarking Report! By participating, you’ll not only support the ongoing success of the home care, home health and hospice industries, you’ll also: 💻 Get a FREE digital copy of the $999 industry Report 📈 Gather key metrics about your business 📊 Benchmark yourself against the care continuum 🌎 Help your state or franchise earn a custom Report Thank you for making this invaluable report possible for the industry! Simplify your survey completion using the provided Prep Worksheet linked here: https://hubs.li/Q02m4PYd0

Ever wonder exactly how we calculate the cost of employee turnover in Senior Living? According to AHCA/NCAL, it costs roughly $4,500 - $5,000 to replace an employee. And McKnight's Senior Living's latest data shows that turnover rate is around 42%. Which means if there are about 100 employees in your organization, that equals about $210,000 in annual turnover costs a year. Tomorrow at 2 p.m. ET, come learn the habits of those who keep high retention rates in Senior Living with Josh Kondik & Bryan White. Register in the comments!

NOW OPEN - The 2024 HCP Benchmarking Report survey is live, and the industry needs to hear what you have to say! Participate in the 15th year of the Annual HCP Benchmarking Report to receive: 💻 A FREE digital copy of the 2024 HCP Benchmarking Report (valued at $999) 📘 A physical copy of the 2024 HCP Benchmarking Report for $150 (valued at $1,299) if you participate before February 9th 📊 The opportunity to gather important metrics and insights about your business to benchmark your performance against the industry Click the link in the comments to be a part of this industry-wide Report.

The average senior living provider is spending an average of $210,000 a year in turnover costs—all for hires who last 12 weeks max. That’s a lot of time and money you’re putting towards temporary staff. Senior living providers with established recruitment and retention strategies recruit double the number of qualified candidates and increase retention by as much as 65% because they: ✔️ Evaluate the Current State of the Senior Living Recruitment and Retention Landscape ✔️ Implement Best Practices to Prevent New Hire Turnover and Increase Long-Term Employee Loyalty ✔️Know how to Win the Competition for the Industry’s Best Hires Register below to join recruitment and retention experts Bryan White 𝛑, Pre-Intent’s Co-Founder, and Josh Kondik, MBA, HCP’s VP of Sales Strategy and Operations, as they teach you this and more so you can stop the revolving doors of recruitment and retention and start welcoming in people who stay.

HCP is celebrating 15 years of conducting the most comprehensive national report in the industry this year and we want you to be a part of it! The HCP Benchmarking Report survey opens in ONE WEEK on January 16th where you'll be able to: ✔️ gather important metrics and insights about your business ✔️ add your voice to the industry's largest national report comprised of 15 years of historical data ✔️ get a free digital copy of the report (valued at $999) for participating Mark your calendars, the survey is coming!