AmplifAI

🎉 Exciting News: AmplifAI Named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Customer Service and Support Technology Report!    We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024. Read the report here: https://lnkd.in/gJej2gqm We believe, this acknowledgment highlights our commitment to transforming contact center operations through innovative, AI-driven solutions that put people first. According to the Gartner research, “aside from resolving customer issues, most supervisors report spending a moderate amount of time on a variety of tasks focused on performance management, quality assurance, coaching, and employee development.” 🔍 Why we believe AmplifAI is recognized as a Cool Vendor AmplifAI's AI-powered platform streamlines these areas, allowing people to focus on what truly matters. The platform impacts the contact center operation by:    • Saving time for leaders, coaches and QA’s by automating routine tasks  • Providing a blueprint for agent development and supervisor effectiveness  • Improving the overall employee experience through data-driven coaching, recognition, QA and gamification  • Maximizing the business impact of contact center teams and the output they provide their organization We're proud to be recognized as a Gartner® Cool Vendor and excited to continue advancing contact center technology. Our mission remains clear: Applying AI to make teams better. Want to learn how AmplifAI can transform your contact center? Let's connect! #AmplifAI #GartnerCoolVendors #AI #ContactCenterInnovation #EmployeeEmpowerment #PerformanceManagement #Coaching #ContactCenterTransformation 

Headed to Channel Partners Expo next week for AmplifAI! I'll be joined by Adrian Valenzuela and Jeffrey Lasson, so please message me if you'd like to meet! Meeting Link: https://lnkd.in/gqdCe3qb Channel Partners Events

Shoptalk, look out for CX's top sales leader, Ninela Sanchez! She will be attending #Shoptalk2025 in Las Vegas next week!🎉 If you plan to be there, don’t miss the opportunity to connect with her! Whether you're looking to discuss business strategies, share insights, or just have a great chat, she’d love learn more about you and your team's #CX strategies and goals. Connect in person or online: https://lnkd.in/gk3uNTSg 💪 Don't gamble your #CXTransformation, #AmplifAIYourCX! See you in Vegas!✨ #Shoptalk2025 #RetailInnovation #CX Adrian Valenzuela, Justin Barnard, Ian G., Oliver Gohring, Joseph Mittelstaedt, Randy Clapp

Heading to #ChannelPartnersConference in Las Vegas next week? Mark your last night for an exclusive Happy Hour, hosted by Jeffrey Lasson, Scott Logan, and Adrian Valenzuela from AmplifAI!🍹 Discuss #CXSuccess and #ContactCenterTransformation with top industry leaders and sip on handcrafted cocktails in the Juliet Cocktail Room in The Venetian Resort Las Vegas.🎲 Roll the dice, meet new people, and jackpot your evening with engaging conversations as you dive into the vibrant Las Vegas nightlife! ♠️♠️♠️ Save the date! 📍Juliet Cocktail Room, The Venetian, Las Vegas 🕧Wednesday, March 26 | 5-7 PM PDT (Night 3!) We can't wait to meet you there!🕺 #AmplifAIYourCX #ChannelPartners #ChannelPartnersConference2025 #ChannelPartnersExpo2025 #ChannelPartnersConferenceExpo2025 Channel Partners Events

🎉 Exciting news, Las Vegas! Join us next week on Tuesday, March 25th, at 6:00 PM for an unforgettable evening at our AI & Cocktails event, taking place at Hazel Coffee and Cocktails in the stunning Mandalay Bay! 🎉 Co-hosted by the fantastic teams at Symtrain and Redial, this is the perfect opportunity for you to mingle with fellow CX leaders in a vibrant and stylish setting. Enjoy the electric atmosphere, and don’t miss the chance to expand your network while having a blast! 🍹✨ I can't wait to enjoy  with you all! Be sure to send me a message to RSVP. Let’s make some amazing memories together! 🙌 Adrian Valenzuela AmplifAI Kali Sarim Elder Gonzalez

If you are attending Shoptalk from March 25-27, join Adrian Valenzuela and Ninela Sanchez for an exclusive Happy Hour, hosted by AmplifAI, in partnership with SymTrain and Redial BPO!🍸 Join our discussion on #AI & #CXTransformation in retail and sip on handcrafted cocktails with top industry leaders.🌟 Don't miss out on great conversations, expert perspectives, and a fantastic evening! Save the date! 📍Hazel Coffee & Cocktail, Mandalay Bay, Las Vegas 🕧Tuesday, March 25 | 6:00 PM PDT (Night 1!) We look forward to seeing you there!🎉 #AmplifAIYourCX #ShopTalk2025 Kali Sarim, Elder Gonzalez

Our CEO, Sean Minter, recently spent time with our Philippines team, discussing client success and exploring ways to continuously improve our services. Alongside Sean's visit, our team attended the IT & Business Process Association of the Philippines, Inc. (IBPAP) where Jack Madrid and David Leechiu were elected as the Board of Trustees. Congrats to our friends!🎉 #AmplifAIYourCX #CustomerSuccess

Our 2025 AmplifAI Revenue Boot Camp was nothing short of inspiring—bringing together our talented team to align on strategy, celebrate wins, and set the stage for another year of growth and success! 📈 In this Boot Camp, we:  ✅ Unveiled our vision and goals for the future  ✅ Engaged in insightful workshops and breakout sessions  ✅ Celebrated our top performers and their outstanding contributions  ✅ Reinforced our commitment to driving customer success and innovation Thank you to our incredible speakers, Robert Cowlishaw & Scott Logan, team members, and leadership for making this event a powerful experience!🫡 With renewed focus and motivation, we’re ready to conquer the year ahead - smarter, stronger, and more unified than ever. 💪 Here’s to crushing our goals in 2025! 🏆 #RevenueBootCamp #CXTransformation #AmplifAIYourCX Abby Jarrett, Nisha Nanda, Sean Minter, Melissa Pollock, Rey Ortega, Kevin Spence, Adrian Valenzuela, David Arellano, Shannon Hodges, Harvey Phelps, Ninela Sanchez, Jeffrey Lasson, Joseph Mittelstaedt, Ian G., Oliver Gohring, Justin Barnard

We're headed to the Channel Partners Expo in Las Vegas next week!   Customers have been asking how to apply AI to improve their CX. However, CCaaS reporting and AI Agents won't produce improvements alone.❌   CX Improvement comes from prescribing AI-based actions from ALL the CX data🌟: 💪 Agent-specific coaching improvement and recognition 💪 Role-based reporting (agent, supervisor, executives, operations, IT) 💪 Aligning CX KPIs to the company's goals   Schedule a quick 30-minute meeting with AmplifAI to learn how we: ✅ Provide the CX data consolidation and coaching layer for your customers ✅ Generate expansive pipelines with CX solutions ✅ Supply marketing support https://lnkd.in/gkS_hagj Schedule a meeting or meet our team at the Avant booth at the #ChannelPartnersExpo and we'll help you provide the AI to your Customer Experience that will make an immediate impact. And join our Happy Hour! Juliet Cocktail Room in the Venetian | March 26 | 5-7 PM PT   #CXTransformation #AmplifAIYourCX   Jeffrey Lasson, Scott Logan, Adrian Valenzuela

🏈 Why AI Coaching Needs to Think Like the NFL The contact center industry has seen a surge in interest around AI coaching—automated tools that provide real-time feedback to agents during customer interactions. While it sounds promising on paper, relying solely on AI-only coaching is like only taking to your players during the middle of a game. Real progress happens during practice, where heavy analytics, regimented coaching, and strategy come together. The NFL is a perfect example. 🚨A Lesson from the NFL: Practice Makes Perfect Could you imagine if Andy Reid—or any coach—kicked back during the week and left all the coaching to AI on game day? Obviously, that’s not happening. Instead, coaches leverage AI, advanced stats, and analytics to refine strategies and tailor guidance during the week. Coaches work with individual players, shaping their guidance to address strengths, weaknesses and their opponent. This preparation ensures the team is ready to execute on the field. On game day, of course, coaches give real-time input—but only as a supplement to the rigorous coaching and preparation that’s already been done. Now imagine if players only got shouted at during the game. The results? Chaos, stress, and missed opportunities for meaningful development. AI-Only Coaching: Game-Day Shouts • How It Works: AI listens in real time, analyzes interactions, and delivers immediate feedback to agents during customer calls. • The Problem: While quick feedback can help in the moment, it doesn’t address underlying skill gaps, behavioral tendencies, or long-term development. It’s reactive, not proactive. AI-Enabled Coaching: Practice for the Big Game • How It Works: AI analyzes performance trends, identifies coaching opportunities, and equips leaders with data-driven recommendations. Leaders then deliver tailored, impactful coaching sessions. • The Advantage: This proactive approach builds agent skills over time, ensuring they’re prepared for every interaction—not just reacting in the moment. The Bigger Picture Modern athletics has perfected the balance: analytics-powered preparation during the week and targeted guidance on game day. Similarly, the CX industry needs to embrace AI-enabled coaching for meaningful development, reserving AI-only coaching for situational assistance. Success isn’t just about playing the game—it’s about how you prepare for it. Check out our blog, AI Coaching: AI-Enabled vs AI-Led 🏈. https://lnkd.in/gqkcZzrN