AmplifAI

🎉 Exciting News: AmplifAI Named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Customer Service and Support Technology Report!    We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024. Read the report here: https://lnkd.in/gJej2gqm We believe, this acknowledgment highlights our commitment to transforming contact center operations through innovative, AI-driven solutions that put people first. According to the Gartner research, “aside from resolving customer issues, most supervisors report spending a moderate amount of time on a variety of tasks focused on performance management, quality assurance, coaching, and employee development.” 🔍 Why we believe AmplifAI is recognized as a Cool Vendor AmplifAI's AI-powered platform streamlines these areas, allowing people to focus on what truly matters. The platform impacts the contact center operation by:    • Saving time for leaders, coaches and QA’s by automating routine tasks  • Providing a blueprint for agent development and supervisor effectiveness  • Improving the overall employee experience through data-driven coaching, recognition, QA and gamification  • Maximizing the business impact of contact center teams and the output they provide their organization We're proud to be recognized as a Gartner® Cool Vendor and excited to continue advancing contact center technology. Our mission remains clear: Applying AI to make teams better. Want to learn how AmplifAI can transform your contact center? Let's connect! #AmplifAI #GartnerCoolVendors #AI #ContactCenterInnovation #EmployeeEmpowerment #PerformanceManagement #Coaching #ContactCenterTransformation 

We've got something special in store for ya'll at #CCWNashville's VIP Lounge. Who deserves a little VIP experience? Nominate a CX leader in the comments 😎

Gone are the days of call center managers drowning in spreadsheets and guesswork when assessing agents. Just kidding! It still happens daily, but technology is revolutionizing how we approach agent performance management. Modern tools empower call center managers to: 1. Easily interpret all call recordings 2. Make data-driven decisions instantly to boost productivity 3. Provide targetted coaching to combat performance gaps 4. Also, not drown in spreadsheets 😋

The right call center technology will help you maintain a brand your customers love and trust. Top reasons why investing in performance enablement technology is crucial: 1. Analyzes siloed call center data to make data-driven decisions 2. Provides customized coaching for individual agent needs 3. Enhances customer experience by resolving issues faster What's your experience with performance enablement tech? Share below!

🎉 Exciting News: AmplifAI Named a Cool Vendor in the 2024 Gartner® Cool Vendors™ in Customer Service and Support Technology Report!    We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024. Read the report here: https://lnkd.in/gJej2gqm We believe, this acknowledgment highlights our commitment to transforming contact center operations through innovative, AI-driven solutions that put people first. According to the Gartner research, “aside from resolving customer issues, most supervisors report spending a moderate amount of time on a variety of tasks focused on performance management, quality assurance, coaching, and employee development.” 🔍 Why we believe AmplifAI is recognized as a Cool Vendor AmplifAI's AI-powered platform streamlines these areas, allowing people to focus on what truly matters. The platform impacts the contact center operation by:    • Saving time for leaders, coaches and QA’s by automating routine tasks  • Providing a blueprint for agent development and supervisor effectiveness  • Improving the overall employee experience through data-driven coaching, recognition, QA and gamification  • Maximizing the business impact of contact center teams and the output they provide their organization We're proud to be recognized as a Gartner® Cool Vendor and excited to continue advancing contact center technology. Our mission remains clear: Applying AI to make teams better. Want to learn how AmplifAI can transform your contact center? Let's connect! #AmplifAI #GartnerCoolVendors #AI #ContactCenterInnovation #EmployeeEmpowerment #PerformanceManagement #Coaching #ContactCenterTransformation 

Two takeaways from the Data to Delight AMA session with Mark Ezzell and CX leaders from the finance industry: 1. Be realistic about call center transformation and start by taking baby steps. The first step is to bring key stakeholders on the same page. 2. Call center managers were top performers during their time, and they know precisely what call center agents go through every day. Empower the managers to motivate and coach their teams to bring out the best in them.   Thank you to all the attendees for making the AMA session informative and insightful. Call center transformation is not just about adopting the latest technology; it is about taking a human-centric approach to amplify technology's benefits.

Being a call center manager means wearing different hats: team coach, cheerleader, and referee. It means balancing all this with technical know-how and a passion for customer service. Some days will focus on agent burnout, while others will be about tracking productivity metrics or handling the customer churn rate. Be ready to tackle it all. Because being a call center manager means you can tackle the toughest challenges.

When a loyal customer experiences a service failure, it creates mental discomfort that can actually IMPROVE the way a customer views a brand. But how? The Service Recovery Paradox is a powerful customer service phenomenon based on scientific concepts deeply explored at universities like Stanford, Yale, and Harvard. You can read more about this in our recent article. https://lnkd.in/gHSMbajt