Assembled

We’ve spent years partnering with some of the most innovative support teams out there, learning about their toughest challenges and developing solutions to help them deliver seamless customer experiences efficiently. Through this journey, it became clear that teams needed a way to dive deeper into their support data to uncover new insights, especially for complex cases. So, we dreamed up a solution that not only offers greater visibility but also enhances staffing accuracy, real-time management, and operational efficiency. Then, we built it. Today, we’re excited to introduce Case Lifecycle, a groundbreaking new data model. It works by breaking down each case into its essential units of work, allowing you to examine individual cases or zoom out to uncover bottlenecks and improve teamwide processes. And the results from our early users speak for themselves: 99% forecast accuracy, $500k in savings, and hours saved in manual work. Learn more about the future of support operations on our blog. https://hubs.ly/Q02DrznF0

It’s Customer Service Week, and we're thinking about the frontline heroes who keep the customer experience running strong. (Okay, let's be honest — we’re always thinking about support folks.) To show some love, we’ve created shareable notes for the agents and teams making it all happen behind the scenes. Tag folks you want to celebrate or download and share with them directly!

Will you be at Pioneer next week in London? Come say hi to Team Assembled! We’re excited to join our friends at Intercom, meet innovative support leaders, and be the first to see next-gen AI tools at the inaugural AI Customer Support Summit. https://lnkd.in/gqNFPH2e

When customer support needs to balance the power of AI with human expertise, Intercom leads the way. With Assembled as their workforce management partner, they’ve transformed operations and achieved major results. Read on to learn how Intercom: 👉 Saved hours per week through automated scheduling 👉 Used Assembled integrations to unify their tech stack and build one mission control for all support 👉 Developed an AI-first approach in the face of increasing customer demands, saving them from over-hiring agents https://lnkd.in/g37nYYcq

Join us on October 30th to discover how global support leaders are achieving best-in-class customer experiences with Salesforce Service Cloud and Assembled. In this webinar, experts from Assembled, Salesforce, and top brands will share how to: 🤖 Seamlessly manage AI, BPO, and in-house agent support ⚙️ Build AI-powered workflows to boost productivity 📊 Forecast, report, and schedule efficiently with Omni-Channel 📈 Access reliable, real-time data across all tools Register here: https://lnkd.in/gcsFRmPR

Think you’ve found a tool that does it all? Bobby S., Sr. Director of Support at Intercom, explains why all-in-one solutions often fall short of the hype and can slow down team productivity. Watch the full on-demand replay here: https://hubs.ly/Q02JjL_K0

What if your WFM data could supercharge AI, transforming it from just another tool into a predictive powerhouse? Discover how flipping the script to WFM-powered AI can give your support ops a serious edge, helping you stay ahead of demand and make smarter, faster decisions. 

David Patou is a Product Manager who originally joined Assembled as a Customer Success Manager. His story is a testament to the opportunities anyone can create for themselves at Assembled — even as the company continues to mature. In this interview, David shares why he was initially hesitant to join Assembled, what got him to change his mind, and how he forged an unconventional path into product management.

Want to see where your team falls on the CX maturity curve and contribute to industry benchmarks? Take our CX Maturity Assessment. You’ll get instant access to your results and be first in line to receive our upcoming benchmark report. https://lnkd.in/gcjtuve5

Ready to elevate your customer support with AI? Whether you're just starting or aiming for AI-driven insights, understanding your position on the AI maturity curve is crucial. This article outlines the stages and challenges of adopting AI in support operations, helping you identify where your team stands and how to push forward.