Atomicwork

📼Traditional IT support portals and static chatbots are no longer enough to keep up with today’s complex IT environment. 🔮Enter AI agents—a crew of specialized AI systems—that can understand user intent, plan next steps, and act on IT issues, on behalf of your IT team. They don’t just pull knowledge but actively interact with your CRM, SSO, HRMS, and more to handle repetitive tasks like password resets, app provisioning, and more—all with minimal or no human intervention. You can not just scale IT support effortlessly but also cut operational costs and enhance end-user experiences. Join us in our latest webinar with Arkajit Datta, our AI Research Engineer, to understand the what, why, and how of agentic IT service management. 📅 Nov 14, 2024 🕙 10:00 AM (ET) Register using this link: https://hubs.ly/Q02WjxxL0

𝗗𝗲𝗮𝗿 𝗔𝘁𝗹𝗮𝗻𝘁𝗮 𝗖𝗜𝗢𝘀 𝗮𝗻𝗱 𝗜𝗧 𝗟𝗲𝗮𝗱𝗲𝗿𝘀: I will be in 𝗔𝘁𝗹𝗮𝗻𝘁𝗮 for the first time on business with Atomicwork! I am having a small networking dinner gathering on 𝗡𝗼𝘃𝗲𝗺𝗯𝗲𝗿 𝟭𝟰𝘁𝗵 𝟲-𝟴𝗣𝗠 at 𝗦𝗮𝗻𝗱𝘆 𝗦𝗽𝗿𝗶𝗻𝗴𝘀,𝗚𝗔 Love to reconnect and connect for the first time, want to know if AI is rocking Atlanta yet, and enjoy dinner with you all. Please 𝗥𝗦𝗩𝗣 here or Just 𝗗𝗠 me. https://lu.ma/77x0v90i #atlanta #cio #networking #itleaders #it #ai #agenticai #thoughtleadership

𝗧𝗵𝗲 𝘀𝗲𝗰𝗼𝗻𝗱 𝗲𝗱𝗶𝘁𝗶𝗼𝗻 𝗼𝗳 𝘁𝗵𝗲 ’𝗦𝘁𝗮𝘁𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗜𝗧’ 𝗿𝗲𝗽𝗼𝗿𝘁 𝗶𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝘀𝗼𝗼𝗻. Last year, Atomicwork and ITSM.tools conducted a study on the 𝘀𝘁𝗮𝘁𝗲 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗜𝗧 𝗮𝗻𝗱 𝗜𝗧𝗦𝗠. The results were published in a detailed report authored by ITSM veteran Stephen Mann with quotes and insights from some of the most seasoned leaders in the domain. This year, we’ve partnered with 𝗜𝗧𝗦𝗠.𝘁𝗼𝗼𝗹𝘀 and PeopleCert the parent company behind ITIL and are planning to include qualitative insights from IT leaders in addition to quantitative data and analysis. I invite the 𝗖𝗜𝗢𝘀 and 𝗖𝗜𝗦𝗢𝘀 in my network to contribute their thoughts on ‘𝗔𝗜 𝗶𝗻 𝗜𝗧’ and help the larger community learn and benefit. Use this link below to take the survey. Most of the questions are open-ended and optional. Add your quote and then answer whichever question you feel you have a unique and valuable perspective on. https://lnkd.in/gKaH-KTx The Survey closes on November 15 and the report will be available in December. Here are some insights from last year’s report. DM me if you’d like a full copy. #cio #ciso #itsm #itil #servicemanagement #ai #it

And that's a wrap to one insightful session!! 🔥 Our huge thanks to Karthik Chakkarapani, Mark Gill, and Aparna Chugh for making this a memorable evening for us all! Plus, another big thank you to everyone who joined us, from Amazon Web Services (AWS) and Atomicwork 💜

After an engaging talk by Mark Gill on the soft skills needed to selling to enterprise IT teams, we're on to our fireside chat with Karthik Chakkarapani and Mark, moderated by our product head Aparna Chugh 🔥

🔥We're on🔥 Karthik Chakkarapani and Mark Gill from Zuora take the center stage at ITC Gardenia, Bengaluru to talk about selling to CIOs. #cio #itsm #itleaders

😑Imagine asking for quick support, only to get bogged down by back-and-forth requests. Frustrating, right? With context-aware AI, that can change. When someone requests access to a tool like Salesforce, AI can instantly recognize their team, role, and permissions to grant access—no IT routing needed. No more delays. Just instant, relevant answers that keep teams moving🚀💼 Catch our full breakdown on leveraging AI workflows for enterprise automation in this webinar. 🎥https://hubs.ly/Q02XfH2z0

🔎How much time does your IT team spend curating and maintaining knowledge about your workplace apps? Our enterprise AI assistant, Atom, pulls real-time, accurate answers from trusted sources across 40+ work apps – without the manual upkeep. Your employees can simply ask for help on using tools like Salesforce, Power BI, or Jira, and get step-by-step instructions directly from the app's latest public documentation📑 This saves IT teams countless hours and ensures employees always have the information they need, right when they need it🚀 #AI #ESM #ITSM #EnterpriseSoftware #Atomicwork

How much knowledge slips through the cracks in your organization? With information scattered across Slack channels, meetings, and calls, valuable insights often go untapped. 🤖Generative AI helps companies capture, organize, and act on enterprise knowledge, transforming siloed information into actionable insights. Doug Tedder unpacks how Gen AI can automate knowledge management and be a game changer in Enterprise Service Management (ESM). 📽Read or watch the full webinar here: https://hubs.ly/Q02X3-Z_0

If you’re interested in my thoughts on #AI and the workplace, this piece captures them well. Thanks, Atomicwork.