BrainStorm Inc.

📢PSA: Professional development doesn't have to be a part-time job. Our Monthly Insights Program is a space where Customer Education professionals can invest a little and get a lot: https://hubs.la/Q02T1fkb0 What you give: 1️⃣ 10 mins to complete a monthly survey What you get: 1️⃣ A monthly report covering up-to-the-minute insights from your peers 2️⃣ A monthly peer discussion led by a rotation of experts 3️⃣ Regular peer networking opportunities October Topic: Characteristics of a learner-centered model in customer education October Host: Michele Wiedemer (Customer Ed pro, PhD student) 📆 Complete the October survey by the 18th. 👩💻 Join the insights call on October 25th. 📊 Receive October survey insights report to review. Join here and you'll receive the survey and calendar invite: https://hubs.la/Q02T1fkb0 #customereducation #productadoption

Are your customer success metrics focused on driving real outcomes, or just activity? 🤔 In our upcoming webinar with Matthew Collier, former CCO @ Pluralsight, learn how to prioritize effectively, avoid health score fatigue, and align metrics with true customer objectives. 🗓️ October 17th, 12pm ET / 10am MT 👉 Register now: https://hubs.la/Q02Sfqvz0 Even if you can't make it, be sure to register and we'll send you the webinar recording.

Look at our guest line up for Season 3 of SaaS Therapy...🥁 Dwayne Grant Matthew Collier Andrew Carothers, CCXP Maria Manning-Chapman We're excited for share the conversations we have with these amazing guests! 🎧 Tune in so you don't miss their episodes: https://hubs.la/Q02S1K4Q0

🎃 October is here, and so is our spooktacular newsletter! What’s inside?  - The launch of the re-launched BrainStorm website 👩🏽💻  - Highlights from BrainStorm’s 2024 Stormies Awards 🏅  - A sneak peek of line up for Season 3 of SaaS Therapy 🎬  - Info about our new Customer Education Monthly Insights Program 🥁 Subscribe & read the full newsletter...if you dare 🦇 #customereducation #customersuccess #saastherapy #newsletter

This week we had the privilege of hosting the Stormies Digital Employee Experience Awards Ceremony at Silicon Slopes, where we celebrated the innovative achievements of forward-thinking DEX professionals. The Stormies are a first of their kind digital employee experience awards recognizing the outstanding efforts of IT, L&D, and HR professionals in enhancing digital employee experiences within their organizations. We're excited to celebrate the following award recipients: The Most Innovative End-User Adoption Program award Congratulations to: 🏆 Ashley A. Wolfe, M.A., Northern Trust 🏅Fatimah M., Integra LifeSciences 🏅Deb Burkey Marathon Petroleum The Most Strategic Digital Employee Experience award Congratulations to: 🏆 Sue Wagner Boston Scientific 🏅 Maddie Breedlove, Essendant 🏅 Sarah Leska, Essendant The Excellence in Aggregating Software Adoption award Congratulations to: 🏆 S. Thurston Evans Evans, American Express 🏅 Anne Rommelfanger, JJ Keller The Changemaker award Congratulations to: 🏆 Kevin Caine, Progressive Insurance 🏅 Richard Hayes, Indiana University Health The Most Innovative Strategy for User Communications award Congratulations to: 🏆 Libby Taylor, Agilent Technologies 🏅 Sherry Salek, Sarcan Recycling The Legacy Digital Workplace Leader award Congratulations to: 🏆 Lalja Hammons, Fairfax County 🏅 Eli Wood, Edward Jones 🏅 Lauren Rhoads, NCBA The Trailblazer in Workplace AI Adoption award Congratulations to: 🏆 Ryan Dolney, Masco Corporation A big thank you to Clint Betts for the honor of hosting the Stormies DEX Awards ceremony!

We're excited to be an official partner at the upcoming Zero-In conference, hosted by ChurnZero. Customer success leaders, join us at this event October 16-17 in Washington, DC: https://hubs.la/Q02QPf-D0 #zeroin2024

How do you 'do more with less' in Customer Success? We had an amazing podcast event last week addressing this question. Thanks Doug Norton, Kate Sharp, Roger Mendez, and Alyssa Sorensen for being a part of our SaaS Therapy panel discussion. 🎧 Listen to the podcast episode to hear their insights on 'doing more with less': https://hubs.la/Q02Qb5_b0 Thanks for having us, Silicon Slopes.

The mountains are calling and we must go ⛰️ BrainStorm is excited to be the Platinum sponsor at CS100 next week! We look forward to getting to know some of the best CS professionals. Use code BRAINSTORM24 for a discount. See you at Sundance, ClientSuccess! #CS100SUMMIT

Utah Customer Success, don't forget to join us this Wednesday! ⏰ Limited seats! Save your spot today: https://hubs.la/Q02N1Z8b0 Get your ticket free with code: UTAHCS24 Enjoy lunch & a live podcast panel discussion with Utah CS experts Doug Norton, Kate Sharp, Roger Mendez, and Alyssa Sorensen. Get ready to hear a great conversation on current customer success challenges & expert insights. Agenda: 12:00 pm - 12:20 pm | 🥪 Grab your Kneaders lunch & find a seat 12:20 pm - 1:00 pm | 🎬 Live podcast recording (quiet on the set) 1:00 pm - 1:15 pm | 👋 Networking & wrap-up #utahcustomersuccess #utahcs #siliconslopes

Fall into the latest trends with our September newsletter 🍁 ⬇️ What’s in this edition? - Upcoming Utah event with guests Doug Norton, Kate Sharp, and Roger Mendez 🎙️ - The biggest obstacle to software adoption from Gus Hytonen 🎢 - Takeaways from our recent customer summit ⛰️ - SaaS Therapy Season 2 highlights from Guy Galon, Debra Andersen Wilson, and Jan Young, MBA, CSPO, CSM 🎬 Subscribe & read the full newsletter👇 #customereducation #customersuccess #IT #SaaS #newsletter