ClientSuccess

🚀 Ready to scale your Customer Success operations? Join us for the following two Tuesdays as Dave Blake hosts top experts in customer success: 🔹 October 22: Roger Mendez (Cisco) shares the blueprint for scaling CS programs What you'll learn: - Building scalable customer success frameworks - Aligning customer success with business outcomes - Enhancing speed-to-value and operational excellence Register now: https://lnkd.in/epRdUmrv 🔹 October 29: 🗺️ Todd Kirk & Casey Trujillo (BrainStorm) reveal how to cut customer onboarding time in half with their proven digital playbook. What you'll learn: - How Fishbowl reduced onboarding time by 62% - The digital playbook that made it happen—adapt it for your organization! Don’t miss out—register now! https://lnkd.in/eV_YJA2V #CustomerSuccess #Webinar #Leadership #Scalability

We're thrilled to welcome Christina Renison to the team! Christina is joining Kristi's team as Senior CSM and brings her extensive experience as a Customer Success practitioner and former user of ClientSuccess. Who would be better to work with our clients than someone that has been in their shoes? We are excited about the impact she'll bring to the team and the clients she will work with. 🎉 Welcome Christina! 🎉

⏳ Struggling to scale Customer Success without adding to your team? Join us TODAY to learn how top companies are doing it! Join Dave Blake, Founder & CEO of ClientSuccess, as he hosts Joshua Crossman, CEO of Magnify, to uncover the secrets behind using AI and omnichannel strategies to boost NDR, predict revenue, and drive adoption—all without adding headcount. 📅 Date: Today, Tuesday, October 15, 2024 🕒 Time: 1 PM ET / 11 AM MT Don’t miss this chance to gain actionable insights that will transform your approach to customer success. Don't miss it, register now ⤵️ https://lnkd.in/ejqyPbm6 #CustomerSuccess #AI #Omnichannel #Webinar #Leadership #Scalability

That's next Tuesday, October 15th, at 11 am MT/ 1 pm ET. If you can't make it, no problem. Register so we can send you the on-demand version. 🔗 https://lnkd.in/g6muwFz8

We just released hours of content from the #CS100Summit! 🎦 Check out our YouTube channel to watch and re-watch all the inspiring keynotes, fireside chat, and presentations from Nicole Alrubaiy, Amanda Berger (Rosen), Arit Nsemo, Brittany Soinski, Brett Queener, Christine Trost, Phoebe McKinney, Dave J., Michael Boyd, CITP, Kristi Faltorusso, Dave Blake, and Noelle Pikus Pace What's you're preferred session? #CustomerSuccess #ClientSuccess

🚀 Struggling to scale your Customer Success without increasing your team? Here’s how top companies are solving it—fast! 📅 Join us on Tuesday, October 15, 2024, for the ClientSuccess Webinar Series with Dave Blake, Founder & CEO of ClientSuccess, and Joshua Crossman, CEO of Magnify. In this webinar, you'll discover: ✨ How AI and omnichannel strategies are driving growth at scale 📊 The key to predicting revenue quarters in advance 📈 Boosting NDR and adoption—all without adding headcount 🎯 Secure your spot today and future-proof your Customer Success strategy! https://lnkd.in/eDU4gi63

It’s time to vote for the 2024 Customer Success Thought Leadership Awards!  Take 3 min now! ↴ We're happy to support the 2024 CS Thought Leadership Awards organized by our friends at SuccessCOACHING You have one week to help us recognize the top Customer Success pros who have positively impacted the CS community this year. Voting closes on Monday, October 7, so check out the list of nominees and vote today: https://lnkd.in/e3ftUzM #customersuccess #Top100CS

7️⃣ Key Takeaways from the 2024 CS100 Summit As we wrap up an incredible #CS100Summit, here are the standout learnings from 3 days of content that every customer success leader should take to heart: 1️⃣ Customer Success is a Company-Wide Mandate: It’s more than just a department—it’s a shared responsibility. Success comes from making this a core value across the entire organization. 2️⃣ Welcome to the AI Era: CS5.0 is here, powered by AI to deliver personalized, data-driven insights. The future? Seamless, AI-driven experiences that take customer success to new heights. 3️⃣ Human Touch Matters: Automation is vital, but don’t forget the power of authentic relationships. Consistent, meaningful interactions create customers for life. 4️⃣ Measure What Matters: Success isn’t just about NRR or churn—it’s about delivering measurable customer outcomes. The more value they get, the more likely they are to stay. 5️⃣ Onboarding Sets the Tone: First impressions last. A smooth, engaging onboarding process can drastically improve retention and set customers up for success from day one. 6️⃣ Lead Through Disruption: Adaptable leadership wins in times of change. Engage in dialogue, anticipate shifts, and empower your teams to navigate challenges head-on. 7️⃣ Unified Customer Experience: The future of CS lies in connected platforms that provide a seamless, cohesive experience across all customer touchpoints. At ClientSuccess, we’re proud to be part of the #CS5.0 revolution and look forward to continuing this journey with you! 💡 #CustomerSuccess #CX #Onboarding #ClientSuccess

Most SaaS companies think Onboarding and Implementation is just about timelines and checklists. But what if I told you it's your secret weapon for reducing churn and boosting retention? 📈 Break your implementation plan into clear Phases, Milestones, and Tasks—then assign ownership to ensure every detail gets handled. 🛠 Automate updates and give clients visibility through a portal. The result? Faster deployments and happier clients. Start viewing your implementation process as a growth driver, not just a necessary step. Are you keeping track of everything? Check out 3 additional elements that will keep you in control of onboarding and implementation processes. ➤ https://lnkd.in/eJtXF248 #Onboarding #SaaS #CustomerSuccess

*Nearly* recovered from an epic week at the 2024 #CS100, hosted by ClientSuccess in beautiful Sundance, UT. Top #customersuccess content as always, but even better is meeting up with long-time industry friends and making new ones. We collectively nerded out on the power of AI, unit economics, retention/alltherevenue, the business impact of CS, personalization at scale (always!), leading with empathy, and so much more. Can't wait to put takeaways into action-- on to 2025 planning!