Chartwell, Inc.

• Fabulous cocktail receptions • Unparalleled networking • Cutting-edge content and learning Register now for EMACS: The Customer Experience Conference this coming October in San Antonio, Texas - see you there, y'all! Learn more: https://ow.ly/XBQx50QeASw

Manage risk and change more effectively by collaborating with a strong #network of your #utility industry peers. Become more agile through membership in Chartwell Councils! Learn more: https://ow.ly/ttio50SIbUW

This fall at #EMACS - Given the accelerating rate of change, what will customer experience in the utility sector look like in five or ten years? This executive panel will provide a strategic outlook on the future of CX, discussing what utilities need to do now to prepare. Visit https://lnkd.in/ddNkQPZ to learn more!

Tomorrow's Chartwell #webinar: As severe weather events increase globally, utilities must innovate their response. ComEd's Area Restoration Management Teams exemplify this approach, providing localized oversight for swift restoration, reducing dispatch center load, and ensuring crew focus. These specially trained storm teams are integral to mutual assistance strategies, aiding both in receiving and deploying crews. Recently, they've supported other utilities during mutual assistance deployments, maintaining core functions while helping host utilities. Join us to learn how this approach improves restoration efforts for utilities facing destructive storms. REGISTER NOW: https://ow.ly/LgMG50SHFnk

Language and cultural barriers can create confusion and hardship. Join over 35 leading #utilities on the Chartwell Vulnerable Customer Leadership Council working to ensure their most #vulnerable customers have the information and #support they need! Learn more: https://ow.ly/5M3150PMbKs

On this Wednesday's Chartwell #webinar, learn about ComEd's award-winning Area Restoration Management Teams, who provide localized oversight for swift power restoration, reducing dispatch center load and ensuring crew focus. How are these teams structured? What exactly do they do? And what is the benefit of having such a team in place? ComEd's Manager of Distribution Operations, Timothy McThenia, joins us to tell you all you'll need to know! REGISTER NOW: https://ow.ly/w9Gi50SHzlE

This October 8-11 at #EMACS24: Learn how CPS Energy made a remarkable recovery from a significant drop in customer satisfaction following a record-breaking winter storm, which impacted all 254 Texas counties in 2021, in addition to the impacts of a pandemic and rate request. CPS Energy’s President & CEO and Chief Customer Strategy Officer will share insights into the utility’s strategies for regaining trust and satisfaction including investments in customer experience, weatherization, reliability and power restoration. Explore more session highlights here: https://ow.ly/6ujo50SCC9Y

Nobody likes surprises, especially on their utility #bill. Do your customers know you offer high bill alerts? Experienced #utility industry experts share insights and best practices on the Chartwell Billing and Payment Leadership Council all year long. LEARN MORE: http://ow.ly/3tya50LTKz2

Experience the magic of San Antonio, Texas at Chartwell's #EMACS24 Customer Experience Conference! Stroll along the picturesque River Walk, step back in time with a visit to the iconic Alamo, and savor the flavors of authentic Tex-Mex cuisine, all while learning and networking with your peers! Join us this October 8-11 for an unforgettable blend of education, inspiration, and excitement in the heart of Texas! LEARN MORE HERE: https://ow.ly/uLwl50SCAQN

Tomorrow's free #webinar: The impact of Hurricane Beryl in Texas is one recent event among many that highlight the urgent need for robust emergency management and outage communications in the utility industry. Utilities today are tasked with predicting and preparing for the unpredictable. This webinar will cover proactive planning, real-time response, and post-event recovery. Industry expert Don Daigler will share best practices, including risk assessment, incident response, community engagement, and continuous improvement. Join us to learn how to optimize resource allocation, strengthen crisis communication, and build resilience in the face of natural disasters. REGISTER NOW: https://ow.ly/y13450SBWbL