Fragment (YC S23)

[Case Study] How Blank Used Fragment to Improve Conversion Rate by 30% Back in April 2023, Charles-Henri Alloncle and Simon Parisot trusted us with a pilot, even though we hadn't started building the product yet. They became our first customer and design partner, which helped us get accepted into YC for the S23 batch. Blank is a bank account for small businesses and independent workers. One of their main challenges is converting new users, from initial sign-up to account creation. The most significant lever to improve that conversion rate is to respond quickly to new customers, so they don't abandon the process or choose a competitor. Here are the main insights (full case study in the comments): - "You can't improve what you don't measure." Set targets, measure them precisely, and display them transparently to analysts. - Cutting the response time in half resulted in a 30% relative lift to the conversion rate, which was even higher than expected. - Reduce idle time by having a centralized dispatch of all tasks to all analysts. Each analyst should always have fresh new tasks to process. Thanks again Charles-Henri, Simon and Quentin. 👇 Link in the comments for the full case study.

Hello everyone, We’re very happy to share that we’ve officially launched Fragment. We spent this summer in San Francisco for the Y Combinator S23 batch, and we are very grateful to our batchmates and YC partners for helping us on our adventure (Aaron Epstein, Nicolas Dessaigne, Pete Koomen). At Fragment, our focus is to help companies in their automation journey. We believe AI is a transformative technology, but will always require humans in the loop for evaluation, quality control or edge cases. Our product is a task management system designed for these human-in-the-loop jobs. Reach out to us or check our website if you want to learn more, and stay tuned for updates. Guillaume Genthial & Olivier Moindrot #startup #ycombinator #ai #humanintheloop