ClearlyRated

ClearlyRated helps B2B service providers leverage the Net Promoter® Score to maximize service quality and amplify the voices of their most loyal clients. Are you ready to grow? #cx #clientexperience #clientsatisfaction

📣 Accounting Firms: The Untapped Potential of Client Feedback Inside Public Accounting's featured article reveals a critical gap in the accounting industry: While client satisfaction can make or break a firm, many are flying blind when it comes to measuring it. ClearlyRated founder Eric Gregg shares his insights: "Firms often avoid feedback tools like NPS because they fear negative responses. But this hesitation is costing them valuable insights and growth opportunities." Key takeaways: • NPS is a powerful tool for improving client experience • Regular feedback collection is crucial for retention and growth • Firms embracing CX measurement are seeing tangible benefits Is your firm leveraging client feedback effectively? 🔍 Explore Inside Public Accounting's in-depth analysis and learn how leading firms are using NPS to drive growth. Read the full article here: https://hubs.ly/Q02LQnBk0 #AccountingCX #ClientSatisfaction #NPS #FirmGrowth

📊 New Insights on Accounting Client Loyalty Our research reveals some intriguing trends: • 50% of accounting clients are open to exploring other firms • These clients are 3x more likely to be loyal to individuals rather than the firm • Staff continuity plays a crucial role in retaining less committed clients These findings present both challenges and opportunities for accounting firms. How can you strengthen client relationships and improve retention? Curious about more insights to help your firm grow? 👉 Watch our on-demand webinar for a comprehensive look at the latest accounting industry benchmark study: https://hubs.ly/Q02LQq2-0 Equip your firm with the knowledge to enhance client loyalty and drive growth. #CX #ClientRetention #Accounting #ClearlyRated

🔍 Tomorrow! Unlock Law Firm Growth: The CX Advantage Join us for an exclusive webinar on leveraging Client Experience (CX) to drive your firm's success! 📅 Thursday, August 22, 2024 🕙 10:00 AM PT | 1:00 PM ET Featured Experts: • Eric Gregg - ClearlyRated Founder • Judy Bodenhamer - Managing Director, Client Experience Group™ • Lisa M. Simon - Chief Marketing & BD Officer, Holland & Hart LLP Key Takeaways: ✅ Blueprint for launching and managing CX initiatives ✅ Overcoming common CX challenges ✅ Effective client feedback strategies ✅ Calculating CX ROI We'll also leave time for lots of Q&A so bring your questions. This webinar will be perfect for firms starting new CX initiatives or enhancing existing ones. Can't make it? Register anyway to receive the recording and slides! 🔗 Learn more & reserve your spot: https://hubs.ly/Q02LQtSv0 #LegalCX #LawFirmGrowth #ClientExperience

📊 Elevate Your Accounting Firm: The CX-Driven Growth Strategy 📊 Discover how Customer Experience (CX) can be your firm's secret weapon for success! Join us for an eye-opening discussion with industry leaders: • Eric Gregg - Founder of ClearlyRated • Sarah Cirelli - CMO at Grassi • Suzanne Reed - CMO at LBMC 🗓️ August 21st, 2024 ⏰ 1:00 PM ET / 10:00 AM PT Key Takeaways: ✅ Differentiation strategies through CX excellence ✅ Leveraging data to boost client satisfaction ✅ Expert tips to enhance your CX approach We'll also leave plenty of time for Q&A so bring your thoughts and questions and get ready to transform client expectations into growth opportunities! 🔗 Secure your spot now: https://hubs.ly/Q02LQdxt0 #Accounting #CustomerExperience #CX #Webinar #AccountingGrowth #ClientSuccess

🔓 Discover How to Prevent Customer Churn in B2B! Ever wondered why B2B clients part ways and how you can ensure their loyalty? Our latest blog shares actionable insights and strategies to boost client retention and satisfaction. What You'll Learn: 🔍 Key reasons B2B clients churn 💡Effective strategies to improve retention 📈 Tips to create an outstanding customer experience Equip your team with the insights needed to build lasting client relationships and drive business growth! 👉 Read the full blog here: https://hubs.ly/Q02Lw3zv0 #CustomerChurn #ClientRetention #CustomerExperience #B2B #ClearlyRated #CX

🏃♀️ Last chance! The priority registration deadline for the 2025 ‘Best of’ Awards for B2B service providers is TODAY. 🗓️ August 16, 2024 Each year, ClearlyRated honors top firms recognized by their clients for outstanding service. 🌟 Award winners receive: - An all-inclusive marketing toolkit with expert strategies - Press release templates and an official award logo to showcase your success - Featured listing on the ClearlyRated B2B Services Directory Want to elevate your brand and gain industry accolades? 👉 Hurry and book a demo with our team to learn more: https://hubs.ly/Q02L9TP60 #CX #ClearlyRated #ServiceExcellence #NPS #B2B #CustomerSatisfaction

🌟 Supercharge Your Accounting Firm’s Growth with CX Excellence! 🌟 Join ClearlyRated founder Eric Gregg in conversation with Sarah Cirelli, CMO at Grassi and Suzanne Reed, CMO at LBMC for an insightful webinar where they’ll explore how exceptional Customer Experience (CX) can drive your accounting firm's growth. 📅 Date: August 21st, 2024 @ 1:00 PM ET / 10:00 AM PT In this session, you’ll learn: 🔍 Proven strategies to differentiate your firm through outstanding CX 📈 Data-driven tactics to boost client satisfaction and firm growth 💡 Expert insights to strengthen your CX approach Don’t miss this opportunity to elevate your firm's success and exceed client expectations! 🔗 Reserve your spot now! 👉 https://hubs.ly/Q02L9VHh0 #Accounting #CustomerExperience #CX #Webinar #AccountingGrowth #ClientSuccess

📢 Free Webinar Next Week: "Achieving Law Firm Growth through CX Best Practices." Join us on Thursday, August 22, 2024, at 10:00am PT | 1:00pm ET for a compelling session on elevating your law firm's growth through client experience (CX) best practices. 🌟 Moderated by ClearlyRated Founder and CX Strategist, Eric Gregg, this webinar features insights from Judy Bodenhamer, Managing Director of Client Experience Group™ and Lisa M. Simon, Chief Marketing & BD Officer of Holland & Hart LLP What You'll Learn: 🔹 Blueprint for successfully launching and managing a CX initiative. 🔹 Strategies to overcome common CX challenges and pitfalls. 🔹 Effective methods for gathering and leveraging client feedback. 🔹 Calculating and proving the ROI of your CX efforts. 🔹 Interactive Q&A for personalized insights and networking. Whether you’re starting a new CX initiative or refining an existing one, this session will be packed with actionable insights and proven strategies. Can't attend live? No worries—register to access the recording and slides later! 👉 Save your seat today: https://hubs.ly/Q02L9TLc0 #LawFirmGrowth #ClientExperience #CX #Webinar #ClearlyRated

🌟 Embracing Client-Centric Communication in the Legal Industry 🌟 In today's evolving legal landscape, prioritizing client-focused communication is more critical than ever. So much so that Forbes cited our data in their recent article on the subject. The article highlights four key strategies to transform your client interactions: 1. Active Listening 🕵️♂️: Understand your clients' needs by truly listening to their concerns and responding with empathy. 2. Transparent Communication 📝: Build trust through clear, honest, and timely updates. Keep clients informed about every step of their legal journey. 3. Technological Integration 💻: Leverage technology to enhance the client experience. Tools like client portals and AI-driven chatbots can streamline communication. 4. Personalized Service 🎯: Tailor your approach to meet individual client needs. Personalized interactions foster stronger relationships and higher satisfaction. Adopting these strategies can not only improve client satisfaction but also differentiate your firm in a competitive market. 🔗 Read the full article for more insights: https://hubs.ly/Q02L2zyS0 #LegalIndustry #CX #Communication #CustomerExperience #LegalServices