Software Growth Partners

🚀 Mastering Service Recovery: A B2B Leader's Guide 🚀 https://bit.ly/3L4Qzwa 🔥 Ever faced a service failure with a critical client? 🤔 In B2B service firms, it’s not just about avoiding mistakes but turning them into opportunities to deepen client loyalty. Here’s how to leverage the Service Recovery Paradox: 1) Embrace Imperfection: Accept that failures happen and focus on recovery. 2) Plan and Preach: Develop and communicate a clear service recovery plan. 3) Seek Feedback: Regularly survey clients to identify and address issues promptly. Unpack these strategies further in ClearlyRated's latest blog: https://bit.ly/3L4Qzwa Together, we can turn service failures into powerful loyalty drivers. Here’s to transforming challenges into opportunities! 🌈💥 #ClearlyRated #CX #ServiceLeadership #ClientLoyalty #BusinessGrowth #ServiceManagement #B2B #CustomerSuccess

Want to cut down on #ApacheKafka management costs? Our free guide offers practical advice on managing #Kafka distributions efficiently while you scale! Download the guide now! https://lnkd.in/ekHE7NP6 #devops

Highlighted Weekly Tech Capital Markets Activity April 15th - April 19th, 2024 M&A Activity: NanoString Technologies, Inc. was acquired by Bruker Silk Security was acquired by Insight Partners-backed Armis Profitroom was acquired by MCI Capital Netreo, backed by Software Growth Partners, was acquired by KKR-backed BMC Software Entitle was acquired by Francisco Partners-backed BeyondTrust   Financings: Ramp raised $150M in a Series D funding co-led by Khosla Ventures & Founders Fund GridBeyond raised $56M in a Series C funding led by Alantra's Energy Transition Fund, Klima Kontakt.io raised $48M in funding from Goldman Sachs Anvilogic raised $45M in a Series C funding led by Evolution Equity Partners PROPIC raised a Series D funding led by View Media Group

ClearlyRated CEO Eric Gregg wrote a new blog for the IT Services industry about the importance of CX. Check it out today! ✨🏃🏼♀️➡️ https://bit.ly/4d2ThPK #cx #ITservices

Excited to announce that BMC Software and Netreo are joining forces to deliver full-stack BMC Helix Observability & AIOPs! BMC’s strategic acquisition of Netreo adds OpenTelemetry-based observability, APM & NPMD capabilities to BMC Helix observability, AIOps & ServiceOps solutions. This transforms the way customers deliver critical services, prevent incidents, and accelerate their journey to becoming Autonomous Digital Enterprises. Refer to the press release: https://hubs.ly/Q02s-3_W0 BMC’s blog post for more information: https://hubs.ly/Q02s-f6R0 #BMCHelix #Netreo #observability #AIOps

Introducing the latest update from #meshIQ, v11.1, we’re enhancing how businesses monitor and optimize their digital infrastructure. This release focuses on key features: improved #Azure Service Bus #observability, #OpenTelemetry support, and #Prometheus integration. With these enhancements, we aim to provide more intuitive, efficient, and flexible #monitoring solutions. Dive into meshIQ’s latest capabilities for a straightforward approach to managing complex digital ecosystems: https://lnkd.in/g32Mw5wQ

Curious about network infrastructure monitoring? Our blog post covers everything you need to know to kickstart your journey into this vital aspect of IT management. Check it out and stay ahead of the game: https://hubs.ly/Q02qz0-T0 #NetworkMonitoring #ITManagement #Technology

Discover how our monitoring solutions empowered a pioneering space exploration company to streamline operations, ensuring mission success and pushing the boundaries of exploration further. Explore their remarkable story: https://hubs.ly/Q02q79dt0 #SpaceExploration #Innovation #TechSolutions

Expected future regulatory requirements will increase the cost of meeting compliance regulations between 10%-30%. What is your gameplan to help control those regulatory #compliance costs within your #integration infrastructure?      Learn how #meshIQ can get you ready!  https://lnkd.in/eBBbxy_R    #devops #middleware #financialservicesindustry #integrationsolutions