ClearSource BPO

Strong security measures are crucial to protecting sensitive information. You need to take care with every step, from choosing the right company to encrypting data and conducting regular security checks. Discover ClearSource’s key strategies to secure your data and maintain customer trust. Read our comprehensive guide to learn more: https://hubs.li/Q02KnPHf0 #DataCompliance #CustomerSupport #Outsourcing #Ecommerce #MLM #ClearSource

Feedback serves as the building block to our eventual goal of success. In all that we do, we either make or break our overall progress with this. But there’s usually a catch with this—reception. People perceive feedback differently, and while nothing is wrong with that, it can be quite stifling not to see the bigger picture when receiving feedback. Here are some of the best practices you can consider when you receive feedback: Don't Take it Personally Ask for the Feedback Apply the Feedback You Receive Hearing criticism, especially when you’re not ready, can be tough, but in the long run, it will be your stepping stone to excellence! Got any stories to share about the toughest feedback you’ve ever received? Share your thoughts below! #CSCoreValues #HumbleCourage

The e-commerce space has taken off and grown exponentially in recent years—and with that significant expansion in mind, how can these online services be further optimized? Enter Outsourcing! Read here: https://hubs.ly/Q02Mkr8n0 #ClearSource #Outsourcing 

The right BPO partner acts as a seamless extension of your brand, embodying your values, upholding your standards, and enhancing your market presence. That said, finding the right partner requires meticulous vetting and a deep understanding of what makes a BPO provider truly align with your ethos. Check out our blog post, “Key Considerations in Choosing a BPO Partner”, to learn more: https://hubs.li/Q02LGRyM0 #BPOPartner #Partnerships

A question we often ask our teams is "Where do you want to go?" It’s a principle we instill in leaders: understanding your team’s aspirations is crucial for aligning their goals with the company’s vision. By supporting your team in achieving their personal and professional goals, you foster a more engaged and motivated workforce. Leadership is about creating a roadmap where individual growth and organizational success intersect. By investing in your team’s aspirations, you're not just building a high-performing unit; you're cultivating a community of empowered individuals. #ClearSource #GrowWithUs #LeadershipThoughts

At ClearSource, we believe in the power of knowledge to shape leaders. That's why we encourage our team to embark on personal growth journeys through reading. Here's another book recommendation📚: Tony Hsieh, the visionary behind Zappos, dropped some serious truth in Delivering Happiness. He said, "Knowing the path to success is just the beginning. The real magic happens when you start walking it." Have you read Delivering Happiness? What insights did you gain? Share your thoughts in the comments!🤔 #ClearSourceBookRecommendations #DeliveringHappiness

Effective communication protocols and best practices for fostering a collaborative work environment contribute significantly to the success of your outsourcing partnership.  Learn more by checking out our latest blog: https://hubs.li/Q02KnQhC0 #EcommerceOutsourcing #EcommerceBPO #OffshoreOutsourcing #OutsourcedCustomerSupport #OutsourcingCommunication

Another important core value we strive to uphold at ClearSource is personal accountability—the commitment to do the right thing.  As hopefuls in the leadership world, we strive to uphold our integrity and commitment to always do what is right—and when it becomes to key to our success, and that of our team’s, then we know we’re doing something right. While we strive to work hard and become the leaders we aspire to be, when exactly does personal accountability become part of our growth journey? What is the exact moment that causes that shift in progress? A couple of things to consider on this include: 🌟Leading by Example 🌟Consistently Upholding Your Values 🌟Establishing a Strong Support System Personal accountability is a two-way street. When you hold yourselves accountable, you set the tone for the overall team experience—and bring yourself one step closer to achieving the leadership you aim for. #CSCoreValues #PersonalAccountability

From the heart of India, the ClearSource team salutes the spirit of freedom. Happy Independence Day! ✊🇮🇳

I was surprised how simple actionable data could increase the conversion rate for one of our clients. Our company handles contract renewal calls for a client. I was concerned with the agent’s ability to offer a free cancellation for 60 days and/or a discounted contract price. The fulfillment rate is great,  but I wanted to understand how these two factors affected conversion rate. Was there an opportunity to increase conversion rate without hurting the fulfillment rate? I used #speechanalytics to compare when a free cancellation or a discount was offered for successful renewals and unsuccessful renewals. The data was surprising! For both successful and unsuccessful renewals, the discount was offered with the same frequency. For successful renewals the free cancellation was offered 92% of the time while unsuccessful it was offered 7% of the time. Our team thought the discount had a higher impact on renewal than free cancellation. We were wrong. Until we saw the data, we neglected to see the client wanted comfort, more than anything, in the days leading up to their contract expiration. They still paid at the same rate, but this helped push them to renewal. This data was given to the training and operations team. They could focus on designing training and coaching around how to approach this the best. I begin with the desired outcome of increasing conversion rate. I used keywords to identify trends related to discounts, free cancellation, and conversion rate. Using this data, we created training and coaching plans to achieve the desired outcome. Remember these two important points. First, data produced from your #technology doesn't have to be complex. The primary characteristic is that it must be effective actionable data. Second, that data is only useful if you act upon it.