Clientela Inc.

📢 Insightful article from WWD highlighting how luxury brands plan to address the shortage of Sales Associates. Some strategies brands are considering to tackle this include: ❶ Experimenting with flexible work arrangements Flexibility has become the norm across many industries. So adapting these arrangements to a workforce which has historically worked on-site requires forward thinking solutions. Leveraging tools such as cloud-based clienteling solutions gives retail assistants the opportunity to work remote and foster a dynamic and diverse workload. ❷ Driving personal development The article highlights examples of innovative measures to engage employees that aren't transactional: employees are chasing opportunities for personal development, so it's important to provide access to tools that enable this and thus increase the longevity of their roles. ❸ Training beyond product Personal and soft skills are sometimes left out of training to focus on product and merchandising. Both are important but personal skills are really what drives long term relationships with clients and thus sales. Clientela has consistently looked at solutions to drive employee experience. We will continue to do so as we see a future full of opportunities for the industry's workforce. https://lnkd.in/e6qD_RKP

💡 Insightful article on industry trends by WWD: "The retail industry’s shift toward technology-driven, customer-centric experiences" A Clienteling best practice and software are no longer relevant to luxury brands only. The latest trends are showing that all verticals benefit from driving a customer centric approach to their business. The customer's expectations for free shipping and extensive discounts can be a race to the bottom. Relational Shopping can take the pressure off brands with initiatives that build a sustainable path to growth and increased revenue. #relationalshopping #retailtrends #retailinnovation #digitaltransformation

📣  Clientela Inc. is excited to announce that we will be joining Frette as part of their Digital Transformation journey! “Frette is pleased to partner with Clientela on the company's Digital Transformation. The team's experience working with luxury and premium retailers gives us an edge - both technical and strategic - when it comes to driving business via client acquisition and engagement.” — Filippo Arnaboldi, CEO Stay tuned!