Clootrack

Friday CX Insight 💡 As a decision-making leader in the food delivery industry, all you have to do is turn customer frowns into smiles and craft unforgettable dining experiences! 🍔🍕 With knowledge of cutting-edge solutions and leading high-performing CX strategy, Unnati Silverman Dass with Dan Gingiss revealed the way you can serve up satisfaction to your hungry customers. 🚀🍴 Catch the dynamic duo, and explore how you can deliver a 5-star experience every time! 🌟🤝 Don’t miss this flavor-packed discussion! 👉 https://lnkd.in/dnefvj5V #customersatisfaction #cx #fooddeliveryapps #cxinsights #customerexperience #fooddelivery #innovation #leadershipgoals

Ever feel like brands just don’t get you? You’re not alone—only 60% of consumers think brands truly understand their needs. 🤔 This gap shows why it's crucial to match product innovations with real customer insights. Let’s face it: traditional surveys can be kind of basic. They often miss those juicy details that make all the difference. 📝💤 Today, we have advanced AI technologies—think Multimodal Learning, Contextual Memory Systems, and Deep Reinforcement Learning (DRL)—that are here to save the day! 🦸♂️ These tools help us dig deeper into customer touchpoint data, giving us richer, more accurate insights with minimal fuss. Ready to see the magic of AI in action? Dive into this fascinating read 👉 https://lnkd.in/dj39QKKx #CustomerExperience #CX #AI #AITools  #CustomerIntelligence #Innovation #DataAnalytics #DataDrivenInsights #Clootrack 

Manuel Oothria Raj, CGO of Clootrack, will deliver an impactful keynote at the CX Global Summit Middle East 2024! Topic:- CX Unveiled: Past, Present and Future? 🚀 ✨ Origins of Customer Experience – Emphasis on customer-centric approaches in digital transformation. ✨ Evolution of Customer Experience – Focus on delivering real-time, personalized, and seamless interactions. ✨ The Future of Customer Experience – Embracing AI-driven strategies, with CX positioned as a strategic imperative. Let's shape the future of customer experience together! 🌟 📅 Date: 17-18th September 2024 📍 Location: Dubai, UAE 👉 Join us at the CX Global Summit: https://lnkd.in/d3MQhNXa Fortinus Events Vishal Singh #CXGlobalSummit #CustomerExperience #FutureofCX #CustomerCentric #CX #Dubai2024 #AI #Clootrack

Are you struggling with interpretation bias in your in-depth interview analysis? 😩 Is this making it difficult for you to extract actionable insights? 📊 What if you could automate the analysis process and let AI handle the heavy lifting? 🤖 Say goodbye to endless hours of manual coding and categorization, and hello to ProbeTrack - the cutting-edge platform that uses advanced machine learning to identify patterns and themes with 100% traceability to underlying conversations. Try it out today 👉 https://lnkd.in/d3YwUG23 #marketresearch #ai #interviewanalysis #cx #customerexperience #insights #customerinterviews #probetrack #clootrack

Exciting Announcement! 🌟 We’re thrilled to share that Manuel Oothria Raj, CGO of Clootrack, will be moderating the panel discussion at the CX Global Summit Middle East 2024! Panel Discussion Topic: Personalizing CX and Ensuring Data Protection Join industry leaders as they explore how data-driven personalization can enhance customer trust without compromising privacy. The esteemed panelists include: 🌟Rizwan Tufail, Group Chief Data Officer, PureHealth 🌟Zubair Siddiqi, Head of Digital & Alliances, Zurich Insurance 🌟Dr. Jassim Al Awadhi (PhD, EMBA), Senior Director & Digital Transformation Principal, du This is a fantastic opportunity to learn how to effectively manage data through transparency and obtain proper consent while investing in personalization efforts. 📅 Date: 17-18th September 2024 📍 Location: Dubai, UAE Don’t miss out on this chance to gain valuable insights from experts in the field! 👉 Join us at the CX Global Summit: https://lnkd.in/d3MQhNXa #CXGlobalSummit #CustomerExperience #DataProtection #Personalization #CX #Dubai2024 #Clootrack

I'm honored to have had the opportunity to speak at the 6th Edition Dubai CX Summit & Awards 2024, held on 29th August 2024! A huge thank you to The Brainalytics for organizing this fantastic event and bringing together so many visionary professionals in the field of Customer Experience (CX). It was inspiring to see how companies are transforming their approach to CX to meet the growing expectations of customers in today’s competitive environment. In my talk, I shared a fundamental belief that’s shaped by years of building Clootrack: CX cannot be tactical. It has to evolve into a continuous process! Why Continuity Matters in CX: 1) Customer Expectations Are Fluid – Customer expectations evolve with every interaction, influenced by external factors, technology, and their experiences with other brands. A continuous CX process allows companies to anticipate changes and pivot their strategy as needed. 2) Touchpoints Are Interconnected – Customer journeys span across multiple touchpoints, both digital and physical. CX is not just about one interaction but about the entire customer corridor. Every step in this journey must align with the customer’s evolving needs and expectations. 3) Feedback Loops Must Be Real-Time – Real-time monitoring and adaptive responses allow businesses to keep pace with customer sentiment and behavior, ensuring that no opportunity is missed to turn a bad experience into a positive one. Today, AI has the power to drive continuous CX transformations, eliminating two of the biggest challenges many companies face: bias and the siloing of data. The future of CX is about empowerment through AI. As we continue to refine the tools and methodologies that drive CX, I believe we’ll see a future where AI enables seamless, personalized, and bias-free customer interactions across all touchpoints. However, AI is not just about gathering data—it’s about translating data into actionable insights. At Clootrack, we are helping companies do exactly that, ensuring that they remain agile and responsive in today’s dynamic market landscape. The age of AI-driven CX is not just on the horizon—it’s already here.  Shameel Abdulla Manuel Oothria Raj #CustomerExperience #Clootrack #CXSummit2024 #AIinCX #ContinuousCX #AI #BiasFreeCX #CXLeadership #SiloedData #AIinBusiness #CXTransformation #TheBrainanalytics #DubaiCXSummit #DigitalTransformation

94% of organizations report that customers will not make purchases if their data is not adequately protected! 📊 So, how can you protect customer data in the age of AI and ensure that your organization stays ahead of the curve? 🤔 Here are the top 10 strategies for protecting customer data in 2024. Check out 👉 https://lnkd.in/duBrSj2z #CustomerData #DataProtection #CyberSecurity #CustomerExperience #CX #DataPrivacy #Clootrck #AI #AITools

If you missed the live broadcast of Episode 13 of the CX See Why show, don’t worry—you can still catch the full episode! Explore the valuable insights gathered during our engaging discussions. Here are the key takeaways that can help you navigate the $42 billion DIY tools industry and enhance your customer experience strategies, watch now 👉 https://lnkd.in/dCanqmqZ #DIY #CX #HomeImprovement #CustomerExperience #Innovation #AITools #Clootrack #Hometools #CXSeeWhy

Wondering what drives customer preferences in the DIY tools? Don’t miss out on the latest trends and innovations in the DIY market shared by Ian Mullaney, VP of Consumer Sales and Marketing at Wagner Spray Tech, alongside host Dan Gingiss. Join us for an engaging talk show on home improvement tools! 🛠️ Register now 👉 https://lnkd.in/dCanqmqZ #diy #homeimprovement #customerexperience #innovation #ai #aitools #hometools

Just one hour left until the 13th episode of the CX See Why show kicks off! 🌟 Grab your seat, bring your questions, and get ready to be inspired! See you soon! 🎉 👉 https://bit.ly/4dReHPK #DIY #CX #HomeImprovement #CustomerExperience #Innovation #AITools #MarketingStrategies #Hometools #BusinessGrowth #Clootrack