ComOps - Strategy & Commercial Operations as a Service

𝐀𝐛𝐚𝐧𝐝𝐨𝐧𝐞𝐝 𝐂𝐚𝐥𝐥𝐬: 𝐓𝐡𝐞 𝐒𝐢𝐥𝐞𝐧𝐭 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐊𝐢𝐥𝐥𝐞𝐫 Contact center abandonment can silently erode your bottom line. Are you facing these issues? 🔻 Misaligned Scheduling: Are you scheduling staff based on internal convenience instead of customer demand? 🔻 Inadequate Staffing: Is your team under-staffed during peak times or overnight? 🔻 Lack of Retrospective Analysis: Are you leveraging past call data to fine-tune your strategies? 👉 Check out the link in our comments section to learn more. #ContactCenter #CustomerService #BusinessGrowth

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It may be Fall, but make no mistake. It's going to be really 🔥 in San Antonio for The Hospitality Show. Be sure to stop by booth #1260 and say "howdy" to Sofya McIntosh and Robert Levine. We’re handing out Bluetooth trackers to help you keep tabs on your gear. Just like we help you keep tabs on your guest experience and profits. 📈 With us, nothing slips through the cracks. Swing by, grab your tracker, and let’s talk about how we can help you track more than just your keys. . . . #hospitalityshow #hospitality #hoteltech #hospitalitytech

𝗦𝘂𝗿𝘃𝗲𝘆 𝗦𝗺𝗮𝗿𝘁𝗲𝗿, 𝗡𝗼𝘁 𝗛𝗮𝗿𝗱𝗲𝗿: 𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗔𝗜 𝗳𝗼𝗿 𝗕𝗲𝘁𝘁𝗲𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸! Unlock deeper insights and boost engagement with short, focused surveys powered by AI. 🎥 WATCH our latest video to discover how a few simple tweaks can transform your survey strategies! #AI #Surveys #WorkplaceCulture #Feedback 👇 Catch the full video at the link in our comments below!

As budget season approaches, many overlook the goldmine of efficiency in their contact centers. Beyond being a cost center, your contact center could drive serious revenue—if optimized right. According to Sofya McIntosh, SVP at ComOps, hoteliers spend up to $500,000 a year on contact centers, and many don’t realize the hidden costs draining their profits. By outsourcing, hoteliers can cut costs by 30% and improve guest satisfaction. Learn more in the latest issue of ComOps Coms 👇

Contact centers have a huge impact on hotel profitability💰 As budget season hits, many hotels don’t realize just how much they’re spending on contact center operations—often between $300K to $500K annually, or even more for larger properties. Sofya McIntosh says, "with demand slowing, now is the time to prioritize efficiency and find cost-effective solutions." Good news. We can help. #BudgetSeason #HotelProfitability #ContactCenter #CostEfficiency #Hospitality

𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: 𝗙𝗶𝘅 𝗜𝘀𝘀𝘂𝗲𝘀 𝗕𝗲𝗳𝗼𝗿𝗲 𝗧𝗵𝗲𝘆 𝗚𝗼 𝗣𝘂𝗯𝗹𝗶𝗰 Ever wished you could capture and act on guest feedback before it turns into a negative review? The key lies in real-time feedback! 🔹 Immediate Insights: Capture guest impressions as they happen. 🔹 Swift Responses: Address issues within 72 hours to prevent negative reviews. 🔹 Targeted Action: Assign feedback to the right team for efficient resolution. 🔗 READ about how real-time feedback is making waves in the hospitality industry by following the link in our comments section. #CustomerExperience #Hospitality #GuestSatisfaction

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Everything's bigger in Texas. Including The Hospitality Show in San Antonio, October 28-30 Are you attending? If so, swing booth #1260 and say "howdy" to Sofya McIntosh and Robert Levine. And get a Bluetooth tracker on us. Whether it's lost keys or lost opportunities, we’ve got your back when it comes to finding what matters! 🔍 Hope to see you there! . . . #hospitality #hoteltech #hospitalitytech #thehospitalityshow

𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: 𝗔𝗜 𝗶𝗻 𝗔𝗰𝘁𝗶𝗼𝗻 🎥 WATCH to learn how AI is revolutionizing how we gather employee feedback and enhancing engagement in the hospitality industry! #AI #EmployeeEngagement #WorkplaceInnovation #TechInHospitality 👉 See the full video at the link in our comments section below!