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B2B returns are complicated, costly, and inefficient… and that’s actually a GOOD thing if you’re a wholesale distributor or manufacturer! Why? Because where there’s inefficiency, there’s opportunity for improvement, increased profit margins, and outshining the competition—to win more market share. Check out our latest article where we outline the 5 steps distributors can take to streamline and optimize their B2B return policies and processes. https://bit.ly/3BObkLi Read the article to learn: ✔️ Why most distributors struggle with B2B returns ✔️ How poor policies and processes impact profits ✔️ The 5 steps you can take to transform your approach and boost profits Have you struggled to develop a solid returns process? Or do you have tips of your own for improving B2B returns? Share your experience in the comments!

🐾 Introducing Return Buddy – Your Loyal Companion for B2B Returns Made Easy! 🐕 We’re thrilled to introduce Return Buddy, the official mascot of Continuum, and your new best friend in the world of returns management. 🐕 Handling returns, warranties, and repairs isn’t always exciting, but Buddy is here to make it more engaging and to support you along the way. Here’s how Return Buddy brings value to your day: 🔹 Brightens Enterprise Software Returns can be a chore, but Buddy is here to bring a little joy to your workday. As you manage returns inside our platform, Buddy helps by "retrieving" the data you need from your ERP, syncing information quickly and efficiently. Think of him as your friendly, tech-savvy sidekick! 🔹 A Customer Service Team's Best Friend At Continuum, we believe our customers are the real heroes, keeping the wholesale distribution supply chain running smoothly. And like every hero needs a sidekick, Return Buddy is here to help make your B2B returns faster, easier, and more efficient, from processing returns to connecting multiple systems. 🔹 Embodies Continuum’s Core Values At Continuum, our mission to create a seamlessly connected supply chain is powered by five core values. Return Buddy, as the face of our company, embodies these values in everything he does! We hope Return Buddy brings a smile to your face and helps you get the job done faster and better, while embodying the same loyalty and dependability your team deserves. Ready to meet Return Buddy and learn more about how he’s transforming the way you manage returns? 🐕👇 Read the full story here 👉 https://bit.ly/3NePuCW #B2BReturnsMadeEasy #ReturnBuddy #ReturnsManagement #SupplyChainInnovation #CustomerExperience #ContinuumAI #WholesaleDistribution #Distirbutors #Manufacturers

Attention AHTD Association for High Technology Distribution Members 📢 We’re excited to announce our membership in the Association for High Technology Distribution (AHTD)! At Continuum, we specialize in helping distributors and manufacturers optimize their post-sales operations, including returns, warranties, and repairs. By joining AHTD, we’re expanding our reach and connecting with industry leaders to share innovative solutions that drive profitability and enhance customer experiences. 🎥 Watch our latest video to learn how Continuum’s returns management software is transforming the automation industry and empowering businesses to recapture lost value while reducing manual labor. 💡 Book some time with our team below to learn more: https://bit.ly/3ZQSz3Y 👈 And don’t forget to catch us at AHTD’s 2024 Fall Meeting in Bellevue, WA, from October 16-18. We’re looking forward to meeting with industry leaders and discussing how we can help streamline your post-sales processes! Visit https://bit.ly/3ZS4WfU to learn more about how we’re transforming reverse logistics for distributors and manufacturers. #ContinuumAI #AHTD #ReverseLogistics #ReturnsManagement #Automation #SupplyChainInnovation #B2BReturns #TechSolutions #PostSalesOptimization #AHTDRcoks!

Big News! Continuum Joins Forces with AHTD to Transform Returns Management 🚀 We’re excited to announce that Continuum AI has officially joined the AHTD Association for High Technology Distribution – a world-class organization focused on advancing the success of automation solution providers and manufacturers. This partnership is a major step forward in helping distributors and manufacturers streamline their post-sales processes, including returns, warranties, and repairs. Our integrated returns management software is designed to recapture lost value, reduce manual labor, and enhance customer experiences. 💬 "By joining AHTD, we’re expanding relationships with industry leaders and sharing solutions that drive profitability for the automation industry..." We’re looking forward to: 🤝 Building relationships with key decision-makers in the automation industry 📊 Networking at AHTD’s annual meetings to collaborate on solutions for post-sales challenges 🔧 Supporting the development of a stronger, consultative sales channel through streamlined returns processes Continuum will be exhibiting at AHTD’s 2024 Fall Meeting in Bellevue, Washington, from October 16-18. Let’s meet in person to discuss how we can help your business transform returns management! 📰 For more information: https://hubs.la/Q02RBcyn0 📆 Book a meeting with our team: https://hubs.la/Q02RB0VY0 #Automation #ReverseLogistics #ReturnsManagement #AHTD #Continuum #HighTechDistribution #SupplyChainInnovation #B2BReturns #AHTDRocks!

🚨 Is your returns process eating into your profitability? 🚨 In today’s economic climate, distributors and manufacturers are under pressure to tighten operating costs. One often-overlooked area is returns management—which can silently drain resources if not handled efficiently. Here are 3 key indicators that it might be time to rethink your returns process: 1️⃣ Growing customer service team to handle returns. 2️⃣ Increasing AR/AP disputes over customer and vendor credits. 3️⃣ Excess or dead inventory piling up in your warehouse. 📉 If these issues sound familiar, it’s time to explore smarter solutions. Continuum's Returns Management Software connects your departments, streamlines workflows, and helps you recapture lost profitability. 💡 Want to learn more? Watch our video and see how to identify when your returns process is costing you more than it should. Then, visit https://bit.ly/3Zun13q for a personalized demo. #ReturnsManagement #SupplyChainEfficiency #WholesaleDistribution #B2BReturns #ContinuumAI #ReduceCosts #WarehouseManagement

Was a blast to join Jason Bader on Distribution Talk. Pretty crazy to have our paths cross again 10+ years later - I always learn something when jamming out with someone who loves this industry so much.

We're having a great time meeting with Health Industry Distributors Association (HIDA) membership about #streamlininghealthcare24 returns, warranties and repairs. For the most part, healthcare distributors have a better eCommerce adoption rate than other wholesale distribution verticals, but there's a disconnect when products need to come back... it's "back" to phone calls, manual entry, and back and forth communication on a case-by-case basis. Where's the digital exhaust on the return? Where's the documented processes? There isn't. Enter Continuum... Many of the distribution leaders we've met with are concerned about hiring additional CSRs to handle the demand of growth and the impact of returns. Others are ready to redeploy team members to more value-added services while automating and reducing the returns payload across the board. The larger distributors have increased complexity with larger line cards, creating a process nightmare for their CSR teams, juggling hundreds of scenarios. Smaller distributors are sacrificing profit for customer retention and satisfaction. If you're still here and we haven't met, be sure to reach out either in the Event App or our website. We would love to carve out some time during the Thursday reverse expo to talk about how we make B2B returns EASY! Learn more 👉🏻 https://gocontinuum.ai/

Big News for Healthcare Distributors! 🏥 We’re excited to join the Health Industry Distributors Association (HIDA) and we look forward to connecting with distributor and manufacturer members at the upcoming Streamlining Healthcare Expo & Business Exchange next week. Continuum is transforming how healthcare distributors and manufacturers manage returns, warranties, and repairs. Our innovative platform is designed to simplify reverse logistics, helping you save time, reduce costs, and improve the overall customer experience. Learn more here ➡️ https://bit.ly/4cRL0gc If you’re attending the HIDA Streamlining Healthcare Expo & Business Exchange in Dallas, we’d love to connect in person! Book a meeting with our team and let’s chat about how Continuum can help streamline your post-sales processes. Not attending? No problem! Visit our website to book a personalized demo today. https://bit.ly/4cReTNx #HealthcareDistribution #ReverseLogistics #HIDA2024 #ContinuumAI #StreamliningHealthcare24 #B2BReturnsMadeEasy #ReturnsManagement

There's no need to shy away from customer returns – embrace them as opportunities for a better customer experience! We recently had the privilege of joining the Distribution Strategy Group Tech-Panel on "The Rewards of Process Automation – and How to Put It in Motion!" A big thank you to Ian Heller and Nick Schwalbach for the insightful discussions! At Continuum, we believe that customer returns and warranties are more than just logistical challenges; they’re golden opportunities for process automation to enhance the customer experience. 💪✨ Transform time-consuming, labor-intensive process into a streamlined, automated function that not only saves time but also delights your customers. By embracing better returns management, you can turn a potential setback into a chance to learn, innovate, and improve your operations across the board. 👉 Ready to see how automation can reshape your approach to returns? Watch the panel discussion on-demand here -- https://bit.ly/4dQeg88 Let’s put automated returns management into motion together! 💼💡 #ProcessAutomation #CustomerExperience #ContinuousImprovement #TechPanel #Continuum #Distirbutors #Manufacturers