Crescendo

Can AI save the customer service industry? "Customer service is one of the few industries where the use of generative AI is already taking root. In a survey of customer-service executives published earlier this year by Gartner, a research firm, almost half said that AI customer assistants would have a significant impact on their organisation in the next 12-18 months... Now, entrepreneurs and venture capitalists are betting that generative AI can make it better." Read more in The Economist about how new Celesta portfolio company Crescendo is leading the wave of transformation in this industry critical to so many businesses: https://lnkd.in/gMRvsry8 Anand Chandrasekaran Andy Lee Matt Price

As leaders, we know the future of customer experience (CX) isn’t about choosing between AI or human agents—it’s about how they work together. The real challenge is creating a unified CX where AI enhances human expertise, rather than replacing it. Augmented AI is our answer: a hybrid service where AI and human agents seamlessly collaborate to provide consistent, high-quality experiences. Curious about how this shift is shaping the future of CX? Watch our product demo: https://hubs.ly/Q02TszN60 #CustomerExperience #BusinessLeadership #AIInnovation #CXStrategy

Hear from Crescendo CEO Matt Price and PartnerHero CEO Shervin Talieh on why they joined forces to launch Augmented AI. In their blog post and video, they share how AI and human teams can work better together, not in competition, to deliver seamless customer experiences. Watch now > https://hubs.ly/Q02RWycb0 #AI #CustomerExperience #AugmentedAI

🚀 Big news from Crescendo! We’ve just closed $50 million in total financing with our latest Series C round led by General Catalyst, and other participating investors Celesta Capital and Alorica. We are launching the first Augmented AI solution to the market combining advanced AI and a global service team. By owning the entire interaction, we deliver a superior customer experience quickly by charging customers by outcome, not the industry-standard hourly rate or headcount model. Learn more > https://hubs.ly/Q02RPs230 #AI #CustomerExperience #AugmentedAI

Crescendo is thrilled to announce the acquisition of PartnerHero and the launch of the first augmented-AI customer experience (CX) platform. Blending advanced AI with human expertise, Augmented AI delivers unbeatable customer experiences. Say goodbye to disjointed CX; we're reshaping the industry with seamless automation, up-skilled teams, and a results-driven approach that puts customers first. 🤖 + 👥 = 💯 Learn more > https://hubs.ly/Q02RPjHG0 #AI #CustomerExperience #AugmentedAI

Today, we're excited to introduce new enterprise-grade features in our expanding portfolio of GenAI-powered CX solutions. These include enhanced security and reliability with SOC-2 Type II and HIPAA compliance 🔒, seamless integrations with leading service and CX communication platforms 🤝, and knowledge management tools 📚. We've also expanded our VoC analysis and advanced knowledge management capabilities, with more to come 🚀. Learn more > https://hubs.ly/Q02QpwN10

Exciting news! 🎉 Zack Urlocker, who has successfully scaled billion-dollar companies like Zendesk, Duo Security, and MySQL, is now Crescendo’s COO. We’re also launching mission-critical features, including key enterprise app integrations 🔗 and achieving SOC-2 Type II and HIPAA compliance 🔐. Read more > https://lnkd.in/gMwyvN94

What happens when your AI assistant's personality is a bit too bold? Find out in our latest blog where Chief Product Officer, @Tod Famous, dives into a real-world case where the Crescendo CX Assistant's 'brat summer' attitude led to a less-than-ideal customer experience. Discover how we fine-tuned the assistant's behavior to be more demure and ultimately, more effective. Check out the full story: https://hubs.ly/Q02NHQ0G0

Crescendo enhances the customer experience by combining #GenAI CX Assistants with human expertise. Our AI tackles routine inquiries, while our CX team handles the complex ones, ensuring every interaction is seamless and effective. This blend is a CX game-changer.  https://lnkd.in/gnfjVzKU

At Crescendo, we measure what matters. Our CX Insights Dashboard and conversation scoring tool provide 100% Voice of Customer coverage, offering detailed insights to elevate your customer experience. Check out our new article today. #CustomerExperience #ArtificialIntelligence #BusinessSolutions #Technology