CSG Government Solutions

**Team CSG Spotlight: Kyle Miller, CISSP** Kyle is a Certified Information Systems Security and Cloud Security Professional with more than 30 years of experience working with public sector IT systems. He launched his career as an application developer and system architect for the U.S. Military, local governments, and private sector firms before joining Intermountain Health Care in 1996, one of the largest nonprofit health systems. As the Security Administrator, he was responsible for leading the information systems security team through pivotal technology shifts such as implementation of electronic data interchanges, enactment of the HIPAA Security Rule, and Y2K planning, testing, and risk mitigation efforts. The lessons that Kyle learned through these major advancements poised him well to join the Oregon Department of Human Services and Oregon Health Authority in 2004 as the Chief Information Security Officer. He spent seven years leading the agencies in establishing and maintaining the highest level of privacy and information security processes and protocols to ensure protection of the State’s systems and data. Kyle went on to work for one of the world’s largest system implementation vendors as an information security and privacy consultant before joining CSG in 2016. He has applied his expertise to support more than a dozen CSG clients in improving their security posture through the assessment, planning, and implementation of strong system security plans and privacy controls that comply with federal requirements. “My fascination with security and privacy started while stationed in Berlin, Germany during the later part of the Cold War. While there I learned that there are many bad actors using technology as a weapon, so I chose my career path to help protect against them. Working in both the public and private sectors has allowed me to bring compassion and efficiencies to the public sector. I am looking forward to my future adventures.” Thank you, Kyle, for dedicating your career to helping protect the private information of those who rely on government services! #TeamCSG #CybersecurityAwarenessMonth

The CSG team had an excellent experience at the APHSA -- American Public Human Services Association ISM + PHSA Education Conference & Expo in Colorado this week, connecting with our industry colleagues and attending a variety of sessions about the future of innovation and compliance and public sector human services. If we missed you at the conference, be sure to connect with us here on LinkedIn to discuss how CSG can support your IT modernization efforts. #ISMPHSA2024 #publicsectorIT #childsupport #childwelfare #HHS #TeamCSG

CSG has had a wonderful #ISMPHSA24. We were proud to support the Technology & Legal for a Cause Charity, Ronald McDonald House Charities of Denver, Inc. If you missed the event, its not too late to donate: https://lnkd.in/eAMRjD8B

**Team CSG Spotlight: Keri Johnson** Keri has dedicated her career to helping state agencies improve their operations and IT systems to best serve children and families. Starting as a social service worker with the Nebraska Department of Health and Human Services, Keri’s passion for helping people was demonstrated through her commitment to connecting individuals and families with the economic and healthcare support services they needed to live healthy and productive lives. She held multiple roles with the department before advancing to the IT Business Systems Analyst Manager role in 2018. In this role, Keri led a team of business analysts responsible for completing the functional designs for the eligibility and enrollment solution as the State prepared for Medicaid expansion. Since joining CSG in 2022, Keri has managed a portfolio of engagements for the Virginia Department of Education, including working on systems for child care and teacher licensing, subsidy attendance, and teacher and student assessment. She collaborates with stakeholders across the Commonwealth to provide leadership and expertise for these concurrent projects, including establishing project visions, supporting procurement, and navigating obstacles to help achieve program goals. Keri is adept at working across government programs to design user friendly technology, resolve issues, and ultimately improve access to services. In recognition of her accomplishments, Keri has been named a 2024 Emerging Leader by the APHSA -- American Public Human Services Association. The program honors professionals who demonstrate high performance over a sustained period and are seen as future leaders within their organizations and throughout the private and public healthcare and human services sectors. She will participate in the program at this week’s APHSA ISM + PHSA Education Conference & Expo. Keri says, “I never imagined that choosing a career path rooted in serving others would lead me to a career in IT. Throughout my years in public service, I‘ve had varying roles that were impacted by technology, from an end user, help desk analyst, business analyst, and now as a project portfolio manager. Every experience I’ve had, lesson I’ve learned, relationship I’ve made, and most importantly every success and failure I’ve encountered, shaped me into who I am today. Being able to tell our clients, ‘I have been in your shoes,’ has been instrumental in the impact I can make on their modernization projects.” Thank you, Keri, for your dedication to helping state governments better serve their citizens! Join us in congratulating Keri on being recognized as an Emerging Leader, and connect with her and the rest of the CSG team at Booth 317. #publicsectorIT #teamCSG #ISMPHSA2024

The CSG team is having a great time at the Western Intergovernmental Child Support Engagement Council Conference in beautiful Lake Tahoe! We’re proud to be a sponsor of this great event. Come see us at Booth 20! #childsupport #publicsectorIT

CSG is proud to sponsor the #NASWASummit24! Come visit our UI experts, Becky Rosier and Lareitha Santiago at Booth #8.

**Team CSG Spotlight: Liesa Stockdale** Liesa has dedicated her 30-year career to ensuring children and families receive the financial support they need to live happy and productive lives. Liesa started her career in child support as a Compliance Agent for the State of Utah in 1994. Driven by her dedication to the program and natural ability to lead, she became the State’s IV-D Director in 2012. She served in this role for 10 years, overseeing child support program service delivery, as well as the refactoring and replatforming of the State’s child support case management system to a cloud environment. Liesa joined CSG in 2023 and serves as the Functional Manager for CSG’s Project Management Office for Virginia’s Child Support System Modernization. Liesa is known as a champion for the child support program, committed to advancing the knowledge, tools, and support structures available to the community. She served as a Regional Representative to the National Council of Child Support (NCCSD) Board for nine years, representing Montana, North Dakota, South Dakota, Wyoming, Colorado, and Utah. Along with her role in NCCSD, she has served as a Western Intergovernmental Child Support Engagement Council (WICSEC) Board Member and Executive Officer for the past seven years. As an integral member of the child support community, Liesa attends conferences, workshops, and forums to offer insights and expertise and to stay informed on child support program updates. Liesa says, “Child support is a great program! Helping children and families has provided a very fulfilling career. While in Utah, in addition to my work at all levels of the program, I collaborated closely with our technology groups on the opportunities and challenges related to system improvements and modernization. I love bringing these past experiences to help other child support programs, working together to explore technology options and to improve processes, ensuring that they achieve success in their projects.” Thank you, Liesa, for your lifelong contributions to the child support program. Your hard work and dedication have impacted and improved the lives of countless families! If you’re attending the WICSEC Conference next week, please say hello to Liesa and the rest of the CSG team at booth #20! #TeamCSG #ChildSupport #WICSEC2024

CSG is proud to partner with WICSEC to support the important work they do. We can't wait to see our child support friends in Lake Tahoe later this month!

Change is hard in any organization. Organizational Change Management is an essential project analysis and communication program that focuses on the real-world effects that changes in information systems and business processes have on people in an organization. Last month, CSG's Kristin Sparks discussed how OCM is an important element in the successful implementation of new systems, business processes and organizational structures with Government Technology. Check it out! https://lnkd.in/gA9ihapg #OCM #OrganizationalChangeManagement #publicsectorIT

Happy Labor Day! Today, we celebrate the hard work and dedication of the American workforce. #ThankYou #LaborDay #FederalHoliday