Technology A/R Strategist at CSS Impact! Helping companies maximize efficiency through automation and new technologies.
In my thirty-plus years running an agency, several things stand out. Agencies and industry-related vendors have truly evolved. The American Collectors Association (ACA) was an original staple and remains as relevant today as it was in the early 80's. Where did you get your training materials? ACA. When you had a compliance question, where did you go for answers? ACA. ACA later introduced the Professional Practices Management System (PPMS) certification for agencies. This significantly benefited those who took advantage of the certification and education, helping them document and categorize all processes and controls. This equipped us to better run our agencies and serve our clients. To this day, ACA remains an invaluable source of information and hosts numerous collection industry events. The collection industry is a tight-knit group full of professionals willing to help at a moment's notice. A special mention goes to Mike Gibb at AccountsRecovery.net, who provides a wealth of valuable information through daily webinars. Steve Ruderman at https://lnkd.in/e94qDV4h posts daily updates on collection industry trends, news, and events. Most of the bad actors who tarnished the industry's reputation have largely been eliminated, leaving a host of upstanding professionals and agencies proud to serve their communities in a professional manner. CSS, Inc. is also committed and ready to serve alongside professional agencies with the CSS IMPACT 3.0 platform. CSS IMPACT 3.0 maintains some of the highest security certifications attainable and has embedded compliance at the Client, Account, and Demographic levels. This helps agencies maintain high standards and avoid the pitfalls that have given rise to a niche industry of consumer attorneys, some of whom are constantly on the lookout for that one big class action lawsuit. Security, Compliance, and Functionality are CSS's strong points. CSS, Inc. has become an industry standard like ACA, here for the long haul. As evolution takes place CSS, Inc. is proud to showcase its latest deployment of AI assistants to the collection industry. Check out the brochures and video links below and get a glimpse of AI in action. We welcome anyone who wants to learn more to ask for a no obligation demonstration where we can really unveil all the differences that make CSS IMPACT 3.0 the leader in collection software. For Management only: IMPACTIQ+ | Ai Agency Business Copilot: IMPACTIQ+ | Ai Management Assistant in Action Video: https://lnkd.in/e9uGJ_Rq Collector IQ+ | AI Agent Assistant Copilot in Action Video: https://lnkd.in/e5tTHvAs Brochure - https://lnkd.in/eqHzW3RQ RyderT@cssimpact.com