Customer Strategist Journal

🌊 Dive beneath the surface of customer experience and discover the hidden strategies that drive success. Our latest issue of Customer Strategist Journal offers exclusive insights into the behind-the-scenes work that makes a lasting impression. Subscribe now to gain access to actionable tips, case studies, and expert analysis. To gain access to the full issue and explore these insights in detail, subscribe now: https://lnkd.in/gez_sCmM

R.J. Sampson, Jr., Director of E-commerce at Avelo Airlines, is shedding light on how automation is propelling their customer experience to new heights 🛫 As a rapidly growing airline, Avelo understands that a stellar customer experience is the key to success. That's why they're embracing automation to make every step of the journey, from booking to landing, as smooth as possible. Want to know how they're doing it? Join us in exploring Avelo's CX strategies and discover how automation is playing a crucial role in their growth: https://lnkd.in/gQsPbGjv

The interest rate reduction everyone's been waiting on — is here! 💰 It's a hefty half-point cut and another half-point reduction is expected by year's end. Is your contact center prepared to handle the volume coming in 2025? Banking and financial services expert Wes Humphrey examines four vital questions this sector needs to focus on in the year ahead. Read the full article and subscribe to the Customer Strategist Journal for more expert insights and analysis: https://lnkd.in/esU9UVHt

Curious about how to build stronger customer relationships and drive long-term success? 🤔Discover the power of Voice of Customer (VoC) and learn how to leverage customer feedback to gain a competitive edge. Read the full article and subscribe to our Customer Strategist Journal for more insights and best practices on customer experience:

Are you steering your CX transformation in the right direction? 🧭 In his latest article for the Customer Strategist Journal, Nick Cerise highlights common roadblocks that can derail even the most ambitious CX initiatives. From analysis paralysis to resistance to change, these pitfalls can hinder progress and frustrate customers. Read the full article to learn more: https://lnkd.in/ezWkejGP

AI is more than just tech—it's about the people behind it. Unlock the full potential of AI by focusing on the people behind the technology, not just the tools. Our article shows how prioritizing users can skyrocket your AI success. Discover how human-centric AI strategies can transform your contact center. Let's make AI work for you, not the other way around. | READ ARTICLE: https://lnkd.in/ePMzj9zM

AI is revolutionizing the way we learn. Forget the one-size-fits-all approach! 🤖 TTEC's Chief Learning Officer, Julie Stone, explains how AI-powered adaptive learning is personalizing training paths, focusing on your strengths, and providing targeted practice where you need it most. This means faster learning, increased confidence, and a better overall training experience. Want to learn more? Check out Julie's article in Customer Strategist Journal and subscribe today! https://lnkd.in/etkEU42x

💰 Investing in your team is an investment in your customers. As Thomas Monaghan shared in his recent article for the Customer Strategist Journal, equipping your contact center agents with the right skills can significantly improve customer experience. Want to learn more about how to build a high-performing contact center team that delivers exceptional CX? Read the full article here: https://lnkd.in/e3Ucn3g9

Shake off the shackles! 💥 Silos hinder progress with CX and restrict our visibility into the entire customer journey. To execute on the full equation of CX and get positive momentum going, we’ve got to dismantle silos impacting our data/tech stacks, channels, organization, and our greater strategic vision for CX. TTEC's Tom Lewis shows how to break free in a new Customer Strategist article. Check it out: https://lnkd.in/eeCK3Rgz

Elizabeth Glagowski Glagowski, Editor-in-Chief of The Customer Strategist Journal, reminds us that behind every seamless customer interaction lies a complex network of technology, training, and data. Discover the strategies and tactics that make it all possible in our new issue, "Under the Surface 🌊