Espressive

Join us for an exclusive webinar with our partner, The HCI Group! Nelson Veiga and Kevin Probst will discuss the challenges of supporting caregivers and introduce the Caregiver Support Hub—a hybrid approach that alleviates these challenges by combining #GenAI with clinical support. 🗓 Date: October 17, 2024 🕒 Time: 11:00 AM PST / 2:00 PM EST 📍 Register here: https://ow.ly/m2Mm50TuwSg Save your spot today! #Healthcare #Caregivers #VirtualAgent #AI

Historically, virtual agents operated by recognizing intents and entities—identifying what the user wanted and extracting the key details in the request. But this required building thousands of utterances to train the system on all the possible ways someone might phrase a query 🛠 😩 Turns out there's a better way. And it's already here. In his latest blog, Pat Calhoun delves even deeper into the intent-less architecture revolution, enabling virtual agents to learn directly from your knowledge, catalogs, tools, and platforms (rather than through painstaking programming). Read here: https://bit.ly/4dZkTEs #VirtualAgent #AI #ITSM #GenAI

Join us TOMORROW October 17 at 11:00 AM PST for an exclusive webinar introducing the Caregiver Support Hub: a hybrid approach combining AI with clinical support to alleviate the challenges faced by #caregivers and #healthcare professionals due to outdated systems and processes. 🗓 Date: October 17, 2024 🕒 Time: 11:00 AM PST / 2:00 PM EST 📍 Register here: https://ow.ly/m2Mm50TuwSg Learn how #GenAI can cost-effectively enhance your healthcare systems, providing dedicated clinical support to all your caregivers—no matter what shift they work. See you then! #ServiceDesk #VirtualAgent #HealthcareIT #ClinicalIT #ClinicalServiceDesk

We all know the struggles with the #changemanagement process—whether it’s building high-quality change requests or ensuring that approvals are informed by the best insights. The traditional approach often leaves room for errors, delays, and missed opportunities for optimization. But what if there was a way to elevate this process with the same ease and efficiency we’ve seen in ticket deflection? That’s exactly what we’re doing at Espressive by leveraging #BaristaLLM and #GenAI. In my latest blog, I dive into how Barista is transforming change management by assisting IT teams to: 1. Build high-quality change requests that reduce rework and errors. 2. Provide real-time insights making approval decisions smarter and more informed. 3. Tap into best practices and historical data to streamline the entire process—because change management should be about driving progress, not creating bottlenecks. This isn’t just about deflecting tickets anymore—this is about empowering teams to move faster and smarter. Check out our blog to see how we’re unlocking the future of change management with GenAI ➡️ https://lnkd.in/eRwmF_Vx You can also see it live on this video: https://lnkd.in/eppTqvPf #Automation #AI #DigitalTransformation #Leadership #Innovation

🎯 Empowering service desk agents isn’t just about automating repetitive tasks— it’s about providing them with the right tools to succeed. With Barista Agent Co-Pilot, every virtual agent customer can extend the value of GenAI directly to their service desk. Recently, I’ve seen a massive increase in the adoption and I felt it was time to share why it’s so important. Barista Agent Co-Pilot equips agents with the right information and automations, ensuring that tickets are created correctly, categorized, and routed accurately — even when tickets aren’t created through Barista. The best part? It works out of the box. Unlike other solutions that require massive effort and intent building, with Espressive there’s zero intent building — everything just works. If you’re curious about why this is gaining so much traction and transforming service desk operations, check out my latest blog: https://lnkd.in/gdjDCDCg  Some impressive stats from the field: • 40% faster resolutions • 50% reduction in escalation rates • Improved MTTR by 30% #GenAI #ITSM #ServiceDesk #Automation #VirtualAgents #Espressive #BaristaAgentCoPilot #AI #Efficiency #AIInAction

I'm excited to participate in this webinar with our partner, Espressive. We will discuss the challenges of supporting Caregivers and how leveraging AI with clinical support can provide a cost-effective, world-class support experience to all Caregivers. Please register and join us for an exciting discussion. #HealthcareIT #ClinicalIT #ClinicalServiceDesk #Innovation #Technology Nelson Veiga, Len Jessen, Deepak Gupta, Seshan Ramachandran, Mahesh Rajamani, Devender Gupta, Raj Kumar, Thomas Griga, Patricia Allvin, Kathy Fowler, Derek Anderson, Nisar Hussain Syed, Parthasarathy Aravamudhan, Hari Swaminathan

➡️ ➡️ UPDATE: Due to hurricane concerns, this webinar will now take place on October 17 at 11:00 AM EST / 2:00 PM EST. Registration link will stay the same. Join Nelson Veiga and Kevin Probst for our latest webinar that introduces the Caregiver Support Hub: a hybrid approach to the clinical service desk that ensures 24/7 support for caregivers. 🗓 NEW Date: October 17, 2024 🕒 NEW Time: 11:00 AM PST / 2:00 PM EST 📍 Register here: https://ow.ly/m2Mm50TuwSg Learn how #GenAI can cost-effectively enhance your healthcare systems, providing dedicated clinical support to all your caregivers—no matter what shift they work. Save your spot today! #Healthcare #Caregivers #VirtualAgent

Whenever possible, our employee co-pilot, Espressive Barista, automates the resolution of employee questions, issues, and requests. Automation provides the fastest resolution, and Barista can automate both routine and complex questions by seamlessly integrating with thousands of enterprise platforms. Like SAP Ariba, for instance. This integration allows employees to use Barista to get live updates on the status of their POs, saving time and money.   See what else we integrate with here: https://ow.ly/uCWh50TjGJP #VirtualAgent #SAP #ITSM #GenAI

When you deploy Espressive Barista, our employee co-pilot, you get enterprise search. It's not an add-on. Or an additional charge. On day one, employees can use Barista to access your company’s entire knowledgebase from one place. Barista also provides document summaries and snippet answers—so employees don't need to hunt for what they need. And built-in security measures ensure that only the documents they have access to are what they see. See more of what you when you deploy Barista here: https://ow.ly/Uhn150RPPM5

When Alteryx decided to implement a virtual agent to cost effectively scale support, they chose Espressive. Why? It helped that we could: ✅ Integrate with their existing ITSM deployment ✅ Ingest enterprise knowledge to deliver enterprise search ✅ Automate top call drivers like software provisioning More importantly, the Alteryx team chose Espressive due to our team's willingness to work together to improve the platform, so they could exceed their help desk goals. Learn more about the Alteryx and Espressive partnership here: https://ow.ly/no4350Tifan #VirtualAgent #GenAI #HelpDesk