ExperienceYes

#trailblazer Let's GOOOO! We had the absolute pleasure of sitting down with Zac Scott, President and CEO of Experitec Inc., on our Trailblazing for Success podcast! Experitec Inc. is a leader in industrial automation and reliability and they partner with Emerson to provide innovative solutions that help clients achieve long-term operational success. From large chemical plants to pharmaceutical companies, Zac and his team are making a real impact in industries where precision and safety are key. 🌍⚙️ One of the BIG takeaways from our conversation? 💡(No surprise here...) ✨ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 = 𝐌𝐚𝐤𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐅𝐞𝐞𝐥 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐨𝐨𝐝 ✨ #yesAND! It’s not just about fixing problems—it’s about truly understanding the customer’s needs. So, here's a fun way to help teams practice this with our Customer Service Escape Room! 🏃♂️🧩 1 - Divide your team into groups 2 - Set up 1-2 mock customer issues 3 - Challenge them to use communication and problem-solving skills to "escape" the situation by solving the customer's needs. 4 - The first team to resolve the issue wins a fun prize! We’re so grateful to have Experitec Inc. as a client and to learn from leaders like Zac, who continuously inspire us with their passion for people and service. Thanks, Zac! Want more leadership insights? Tune into the full episode (link in the comments), and get ready to take your customer service to the next level! 💥 #leadership #success #customerservice #cx #sales #business Gail Montgomery Bruce Montgomery ExperienceYes

FUN and POWERFUL TIP for YOU!!! 60-𝐒𝐞𝐜𝐨𝐧𝐝 𝐩𝐨𝐰𝐞𝐫-𝐮𝐩: 𝐘𝐨𝐮𝐫 𝐩𝐫𝐞-𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝐬𝐮𝐩𝐞𝐫𝐜𝐡𝐚𝐫𝐠𝐞 is here!! BEFORE you walk into that next meeting or start chatting with a colleague or client, 𝘨𝘪𝘷𝘦 𝘺𝘰𝘶𝘳𝘴𝘦𝘭𝘧 𝘵𝘩𝘦 𝘨𝘪𝘧𝘵 𝘰𝘧 𝘫𝘶𝘴𝘵 60 𝘴𝘦𝘤𝘰𝘯𝘥𝘴. Why? Because a quick mental tune-up can be the difference between a killer convo and a 'meh' moment. Think of it like: 1) 𝐆𝐏𝐒-𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐰𝐚𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐚 𝐜𝐢𝐭𝐲: You wouldn’t head into an unknown part of town without your trusty GPS. Think of this 60 seconds as your mental map—plotting out where you’re going, who’s joining the ride, and the best route to hit all the must-see spots (aka, goals!). 2) 𝐏𝐫𝐞𝐩𝐩𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐫𝐢𝐭𝐞 𝐜𝐮𝐩 𝐨𝐟 𝐜𝐨𝐟𝐟𝐞𝐞: You don’t just grab beans and pour hot water—there’s a method! Think of this like selecting the perfect roast: What vibe will your 'audience' appreciate? What flavor (questions) will really hit home? And what's your goal—a quick espresso shot (efficiency!) or a slow brew (deep dive)? 3)𝐓𝐡𝐞 𝐮𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐰𝐚𝐫𝐦-𝐮𝐩 𝐛𝐞𝐟𝐨𝐫𝐞 𝐚 𝐰𝐨𝐫𝐤𝐨𝐮𝐭: You wouldn’t jump into a full sprint without a quick stretch, right? Same goes for your meeting prep—get the muscles (or in this case, your mind) ready for action. What do they need? What do you need? Boom. Now you're set to crush it. Take a 60-Second Power-Up before your next convo and watch the magic happen!

💥 From Bagels to Big Changes! 💥 We had the incredible pleasure of chatting with Clarence Neese, Co-Founder and VP of Orbis, Inc., on the Trailblazing for Success podcast, and wow…so many nuggets of wisdom were dropped! 🎯 𝐀𝐝𝐚𝐩𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 – 𝐈𝐭’𝐬 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚 𝐛𝐮𝐳𝐳𝐰𝐨𝐫𝐝, 𝐢𝐭’𝐬 𝐚 𝐬𝐮𝐫𝐯𝐢𝐯𝐚𝐥 𝐬𝐤𝐢𝐥𝐥. Ahem... Clarence talks about how the ability to adapt is the magic power every leader (and team) needs to thrive in today’s constantly changing work environment. 🎯 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 – “𝐖𝐞 𝐚𝐥𝐥 𝐬𝐩𝐞𝐚𝐤 𝐄𝐧𝐠𝐥𝐢𝐬𝐡, 𝐚𝐧𝐝 𝐈 𝐡𝐚𝐯𝐞 𝐧𝐨 𝐢𝐝𝐞𝐚 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐣𝐮𝐬𝐭 𝐬𝐚𝐢𝐝.” Yep, we’ve all been there! Clarence shared how miscommunication can derail a project, and the importance of making sure everyone is on the same page. We couldn't agree MORE! 🎯 𝐃𝐨𝐢𝐧𝐠 𝐖𝐡𝐚𝐭’𝐬 𝐑𝐢𝐠𝐡𝐭 – 𝐂𝐥𝐚𝐫𝐞𝐧𝐜𝐞 𝐥𝐢𝐯𝐞𝐬 𝐛𝐲 𝐭𝐡𝐢𝐬 𝐦𝐚𝐧𝐭𝐫𝐚: “𝐃𝐨 𝐰𝐡𝐚𝐭’𝐬 𝐫𝐢𝐠𝐡𝐭, 𝐧𝐨𝐭 𝐬𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤 𝐰𝐢𝐥𝐥 𝐟𝐨𝐥𝐥𝐨𝐰.” #yesAND - if you are about the client, really really really about the client...the work will follow! 🔥 Want more of Clarence’s gems? Listen to the full episode (link in comments) on how leadership has evolved from dropping in with bagels to navigating remote work chaos! Big thanks to Clarence Neese for sharing your insights and for being an incredible leader! #leadership #success #business Gail Montgomery Bruce Montgomery ExperienceYes

Want to know the one thing top sales pros and leaders do differently? Well, it's not just about closing deals, it’s about asking the right questions 𝐀𝐍𝐃 listening. We recently had the chance to chat with Anthony Siblall, Vice President of Strategic Development at Premier Tech, and it was packed with leadership gold! We love these insights! First off, Anthony shared how automation at Premier Tech isn’t about taking jobs—it’s about 𝐦𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐞𝐦 𝐬𝐚𝐟𝐞𝐫 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞. Machines can take on the heavy lifting (literally) so your people can focus on more valuable tasks. Then, he dropped a gem about 𝘣𝘳𝘪𝘯𝘨𝘪𝘯𝘨 𝘪𝘯 𝘧𝘳𝘦𝘴𝘩 𝘦𝘺𝘦𝘴 𝘵𝘰 𝘴𝘰𝘭𝘷𝘦 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦𝘴. His advice? 𝐃𝐨𝐧'𝐭 𝐛𝐞 𝐚𝐟𝐫𝐚𝐢𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐡𝐞𝐥𝐩! Sometimes experts (like, ahem, us 😉) can spot things that your team might miss. And no, it doesn’t mean you’re less capable, it’s about 𝘨𝘳𝘰𝘸𝘪𝘯𝘨 𝘴𝘮𝘢𝘳𝘵𝘦𝘳 𝘢𝘯𝘥 𝘧𝘢𝘴𝘵𝘦𝘳. And lastly, Anthony highlighted the power of listening. We’re all guilty of jumping to solutions too soon, right? 𝐑𝐄𝐀𝐋 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐞𝐬 𝐟𝐫𝐨𝐦 𝐚𝐬𝐤𝐢𝐧𝐠 𝐛𝐞𝐭𝐭𝐞𝐫 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐡𝐞𝐚𝐫𝐢𝐧𝐠 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐧𝐞𝐞𝐝. Listening isn't just a skill—it’s the secret sauce for empathy and lasting relationships. Want to dig deeper? Check out the full blog on our website (link in comments), where we share actionable leadership tips you can implement 𝐫𝐢𝐠𝐡𝐭 𝐧𝐨𝐰—and we even threw in some fun ways to bring these ideas to life with your team! 💡 Thanks, Anthony Siblall! We loved our chat. Let’s GO! #cs #cx #sales #leadership #success #business Gail Montgomery Bruce Montgomery

Let's GOOOOO! Join our CEO, Gail Montgomery and Jennifer Pinter of Kapta for this webinar covering how to manage the "cringe-worthy" moments we have with clients! #cx #cs #sales #accountmanager #success #conflict #communication

We loved the lessons on #trust we learned from Christopher Elder of Elder Construction, Inc. An oldie, but a goodie... "Trust each other with your lives. Trust each other with the money." That’s not just a quote—it’s the mantra Chris Elder, his twin brother Patrick Elder, and their lifelong friend Austin live by. Their entrepreneurial journey is built on this rare kind of trust, forged over 30 years. But trust alone isn't the secret. It’s about navigating challenges through brutally honest conversations, embracing each other's quirks as strengths, and always—no matter what—putting the team first. Their approach isn't just a recipe for business success; it's a blueprint for building a resilient community that thrives together. The takeaway? Trust deeply, talk openly, embrace the differences, and always back your people. #Leadership #Teamwork #Entrepreneurship Gail Montgomery #gotyourback Bruce Montgomery

#Trailblazer Alert! From dotcom survivor to supply chain leader... It's Loraine Yalch from ARMADA Supply Chain Solutions!! (Link to FULL vodcast in comments!) In our latest vodcast episode, we had the pleasure of chatting with Loraine from ARMADA Supply Chain Solutions! Loraine’s journey is inspiring—and a masterclass in leadership! 🌟 𝐇𝐞𝐫 𝐦𝐚𝐧𝐭𝐫𝐚: “𝐍𝐨 𝐬𝐮𝐫𝐩𝐫𝐢𝐬𝐞𝐬. 𝐍𝐨 𝐁𝐒. 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭.” 🙌 One of Loraine’s key beliefs is that proactive communication is essential, 𝘯𝘰 𝘮𝘢𝘵𝘵𝘦𝘳 𝘵𝘩𝘦 𝘯𝘦𝘸𝘴. 𝐎𝐮𝐫 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐢𝐩: Encourage open communication with regular check-ins! Normalize discussions about successes and setbacks in a relaxed setting. Make It Fun: Host “Coffee Catch-Up” sessions where everyone can grab their favorite drink and chat. Add themes or icebreakers to keep the vibe light! ☕️ 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐟𝐨𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 Loraine’s mantra is about more than rules; it’s about collaboration! She encourages cross-functional teams to leverage diverse skills effectively. 𝐎𝐮𝐫 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐢𝐩: Create cross-functional teams to enhance collaboration and collective problem-solving. Watch trust, respect, and collaboration SOAR! Loraine's journey shows that leadership isn’t just about decision-making; it’s about cultivating 𝐚𝐧 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐭𝐡𝐫𝐢𝐯𝐞𝐬. By prioritizing communication and collaboration, she has empowered her team to excel! So, what’s your mantra for effective communication? Thank you, Loraine Yalch - for sharing and spending time with our team! #success #supplychain #business #yesAND #cs #sales Bruce Montgomery Gail Montgomery

𝐖𝐚𝐫𝐧𝐢𝐧𝐠: Reading this might make you hungry for some Dion's pizza! 🍕🔥 We recently had an inspiring conversation with Mark Herman, CEO of Dion's, on the Trailblazing for Success podcast. (Link to full podcast in comments) If you haven’t experienced Dion’s yet, let us tell you—it's like the New Mexican version of In-N-Out Burger, with a cult-like following and delicious pizza, salads, and sandwiches. 🏜️🍕 And the green chile ranch... OMG. Mark’s journey from a 17-year-old crew member to CEO is a masterclass in leadership and team building. 𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐫𝐞𝐞 𝐤𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐟𝐫𝐨𝐦 𝐨𝐮𝐫 𝐜𝐡𝐚𝐭 𝐭𝐡𝐚𝐭 𝐜𝐚𝐧 𝐬𝐮𝐩𝐞𝐫𝐜𝐡𝐚𝐫𝐠𝐞 𝐲𝐨𝐮𝐫 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐠𝐚𝐦𝐞: 1️⃣ 𝐋𝐞𝐚𝐝 𝐰𝐢𝐭𝐡 𝐞𝐦𝐩𝐚𝐭𝐡𝐲: Mark’s rise through Dion's taught him that understanding and respecting the roles and challenges of every team member is crucial. He emphasizes that leadership isn’t just about decision-making but about making it easier for others to succeed and build fulfilling careers. #empathy 2️⃣ 𝐂𝐫𝐞𝐚𝐭𝐞 𝐚 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐭𝐞𝐚𝐦: When faced with a disengaged team early in his career, Mark took a personal approach—working side-by-side with his team members and genuinely getting to know them. This fostered a sense of camaraderie and turned a struggling team into a unified, supportive group. #yesAND! 3️⃣ 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐟𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐢𝐨𝐧 𝐨𝐯𝐞𝐫 𝐚𝐧𝐬𝐰𝐞𝐫𝐬: Mark shared some sage advice he received about not needing to have all the answers. Instead, focus on facilitating and supporting your team. This mindset not only empowers others but also taps into the collective wisdom of the group. (A leader that's vulnerable and surrounds themself with smart people to collaborate? YES!) Thank you, Mark Herman for the great chat and for being a #trailblazer! Feeling inspired and maybe a little hungry now? Dive into the full podcast episode for more nuggets of wisdom and, of course, a craving for that New Mexican pizza! 🎙️🍕 #leadership #team #success #collaboration #business Bruce Montgomery Gail Montgomery Deena Crawley

We're excited to announce that our founders, Gail Montgomery and Bruce Montgomery are presenting at the upcoming Competitive Marketing Summit! Their session, "𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐍𝐢𝐧𝐣𝐚," will reveal how to build stronger relationships – both internally and externally. 🤝 On November 14th, they will share how to increase the power skills your teams need NOW: 𝐂𝐫𝐞𝐚𝐭𝐢𝐯𝐢𝐭𝐲, 𝐄𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞, 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 Plus actionable tips to deepen those connections and boost your business!💡 We invite you to join them at the Competitive Marketing Summit November 14-15, 2024 to learn how to become a relationship ninja! #CompetitiveMarketingSummit #marketing #CompetitiveIntelligence #SalesEnablement #CompetitiveAdvantage #SalesSuccess #sales 𝘔𝘦𝘴𝘴𝘢𝘨𝘦 𝘶𝘴 𝘧𝘰𝘳 𝘢 𝘴𝘱𝘦𝘤𝘪𝘢𝘭 𝘥𝘪𝘴𝘤𝘰𝘶𝘯𝘵 𝘤𝘰𝘥𝘦! And hear from other great speakers like Benjamin Scheerer, Kevin Vear, Alysse Nockels, Cindy Gerber Tomlinson, Clara Smyth, Joanne Moretti, Patrick Wall, Matt Krumholz, David Kalinowski, Hao Nguyen, Quentin Smith, Andreas Mueller It's gonna be a fantastic lineup!

***TRAILBLAZER ALERT** Checking in with author and business leader Karl Becker, CEO of Improving Sales Performance. In our recent interview with leadership expert Karl Becker, we uncovered powerful lessons on growth, curiosity, and the importance of letting go. 🔔 Becoming Your Own Mentor: Karl shared how he had to mentor himself for most of his life, shaping his passion for empowering others today. A standout moment? His father's advice: *“Be a lifelong learner.”* From learning to embrace failure to always picking himself back up, Karl embodies the resilience needed for growth. 🍾 Always Be Curious (ABC): In leadership, curiosity unlocks connections, understanding, and innovation. Karl’s insight about engaging finance professionals in decision-making is a perfect example of how staying open can change the game. 🎖 Iceberg Selling: His book *Iceberg Selling* drives home the importance of looking below the surface—whether it’s clients, team members, or family, curiosity helps us connect on a deeper level. Karl’s message? Stay curious, embrace learning, and know that sometimes, letting go is the key to unlocking growth. Check the comments for a link to the full video! 👇 Gail Montgomery Bruce Montgomery #trailblazers #Leadership #LifelongLearning #Curiosity #Empowerment #LettingGo #IcebergSelling