Five Star Institute

Are you looking to sharpen your claims management skills? Join our webinar, "Claims Management Best Practices: Reducing Losses and Maximizing Recoveries" on November 7, 2024. Our panel of experts will lead you through the best practices of claims management including how to analyze and mitigate losses, uphold compliance, and properly conduct quality control reviews. Don't miss this opportunity to level-up your skills. Register now: https://lnkd.in/gGHqz4aV #mortgage #compliance #webinar #professionaldevelopment

Five Star 2023 Conference in Dallas, TX It was a pleasure to connect with both our long-standing clients and new faces at the Five Star 2023 Conference in Dallas. The exchange of insights and industry knowledge was truly inspiring. At LCCO Properties, we remain steadfast in our commitment to excellence and innovation. Events like this provide us with the opportunity to strengthen relationships and stay at the forefront of industry trends. Thanks to all who made this conference such an enriching experience. We look forward to continuing to deliver top-tier service to our valued clients. #Conference #Collaboration #Hud #FannieMae #FreddieMac #DallasTexas #Leadership #TeamBuilding #Management #Construction #HomeImprovements #FSC2023 #MortgageIndustry #FiveStarConference #FiveStar2023

I had an amazing time representing Ownwell at the Five Star Conference last week in Dallas. I connected with mortgage servicers, lenders, brokers, property managers, law firms, and investors who are excited about what we’re doing. A key theme discussed was the skyrocketing property tax rates and escrow payments in recent years, along with what we can do to help educate homeowners to save where possible. Property owners overpay on property taxes by $57 billion every year! That’s 45% of all homeowners. Yet, 96% of homeowners make no attempt to save due to a lack of access to data and tools. Ownwell was built to help solve this problem, and here are some exciting stats about our business so far: ✅ 86% of customers save on property taxes. 🏡 92% of customers renew with us every year. You only pay if you save! 💰 $1,148 average tax savings per property. We partner with mortgage servicers, lenders, property managers, law firms, brokers, and tech companies to help them build strong, lasting relationships with their customers. To learn more, check out our Partner page and feel free to reach out with any questions! https://lnkd.in/guMSgrT6 🚀 Thank you to Five Star Institute for their support! #fsc24 #taxsavings

One of the highlights of the #FiveStarConference was the Women In Housing luncheon. We heard from women who have made marked changes in the housing industry and got to honor their accomplishments and contributions to the field. Congratulations to the winners! Pictured: Tiffany Fletcher, Senior Vice President, VRM Mortgage Services (Corporate Responsibility Award winner); Donna Spencer, VP of Servicing Relationship and Performance Management, Freddie Mac (Laurie A. Maggiano Legacy Award winner); Kathryn Walterman, Manager of Default Administration, Mountain America Credit Union (2024 Rising Star Executive Award); Aubrey Gilmore Halim, President, Rutledge Claims Management, Inc. (2024 Leadership by Example Award winner); Ali Haralson, President, Auction.com; Jodi Gaines, CEO, Claims Recovery Financial Services, LLC

The NPL Forum at #FSC2024 provided us with high-level insights from experts in the field. We learned everything from best practices for non-performing loans, to compliance and regulatory considerations. This forum definitely gave us tools to take with us! Panelists pictured: Mary Best Brill, VP SaaS Sales, Altisource; Michael Merritt, SVP, Customer Care & Mortgage Default, BOK Financial; Clayton Gordon, Esquire, Director, Default Mediation and Litigation, Carrington Mortgage Services, LLC; Cheryl Marchant, SVP Default, Freedom Mortgage Corporation; Shawn Miller, Senior Vice President, Xome; Allen Price, Senior Vice President, Business Development, BSI Financial Services; Shubha Shivapurkar, Sr. Director, Loss Mitigation, Freddie Mac

🎊 We believe in playing as hard as you work. Last night, we celebrated all of the information we learned at #FiveStarConference with a block party. The music, food, and laughter were exactly what we needed! #FSC2024

The Single-Family Rental Roundtable at the Five Star Conference brought together investors, service providers, and experts to tackle the challenges facing the market. Key discussions explored the impact of inflation, rising interest rates, and affordability concerns on growth and investment opportunities. Attendees gained insights into lending strategies, property management, tech tools, and the increasing demand for build-for-rent properties. A must-attend for anyone navigating the dynamic landscape of single-family rentals! 🏡 Panelists included: Kelly Brooks, CEO, Property Masters, Inc.; Gary Beasley, CEO, Roofstock, Jorge Newbery, CEO, Own Easy Solutions, LLC; Alex Hemani, CEO/Founder, Ninety9 Capital; Josh Jensen, CEO/Co-Founder, Inspectify; Steven Horne, CEO, Black Dome Services, LLC; and Paul Dinehart, VP Asset Services, Sylvan Road Capital LLC; and Eric Delgado of Izinga #FiveStarConference #FSC2024

The Mortgage Servicing Forum at the #FiveStarConference brought together top executives and government representatives to address key challenges in the industry. Discussions centered on loss mitigation strategies, navigating compliance, and the potential industry impacts of an uncertain election year. With insights on these pressing issues, the forum provided a roadmap for servicers to determine the best paths forward. Panelists included: Naa Awaa Tagoe, Deputy Director, Division of Housing Mission and Goals, Federal Housing Finance Agency; Kent McPhail, Senior Partner, McPhail Sanchez, LLC; Neil Sherman, President, Schneiderman & Sherman, PC; David Sheeler, EVP, President of Mortgage Servicing, Freedom Mortgage; Ryan Bourgeois, Partner, Barrett Daffin Frappier Turner & Engel, LLP; Joshua Bishop, COO, Head of Servicing, Newrez LLC; Rudy Casanova, President and Chief Revenue Officer, Global Strategic; Larry Goldstone, President, Capital Markets and Lending, BSI Financial Services; and Brandon Latman, SVP, Mr. Cooper #FSC2024

💼 The Real Estate Solutions Forum at the Five Star Conference was packed with insights for agents looking to boost revenue. From tapping into alternative income streams to growing real estate portfolios, this session offered actionable strategies and peer discussions to help agents thrive. Panelists included: Bill Bymel, CEO & Chief Investment Officer, First Lien Capital (keynote speaker); Brandon OBriant, EVP, AssetVal • Valuation Solutions; Ellis San Jose, Director, Private Property Service; Steven Pagano, Owner, Pagano Properties and First Hawaiian. #FiveStarConference #FSC2024

💻 The MTech Forum at the Five Star Conference offered powerful insights into how AI, cybersecurity, and tech innovations are shaping the future of the mortgage industry! From enhanced risk management to streamlining operations, the forum emphasized the opportunities—and challenges—that come with rapid digital transformation. Industry leaders shared key takeaways on staying ahead in this evolving landscape. 💡 #FiveStarConference #FSC2024 Panelists included: Leah Price, Senior Financial Technology and Innovation Specialist, Federal Housing Finance Agency (keynote speaker); Kevin Hamilton, CEO, Bron; Cyril Arokiadoss, Senior Vice President, Digital Engineering, LoanCare; Rida Sharaf, Chief Strategy Officer, USRES Lending/RES.NET; and James C., CTO, Xome