Foqal

🍩 Whats higher, the number of tickets in your support queue, or number of episodes produced by The Simpsons? Since your probably saying D'oh right now, take a look at the power of automatic followups. https://hubs.li/Q034FlLF0

Ever feel like switching between Google and Microsoft is like jumping from one chaotic sitcom set to another? 📺 Dive into Cole's misadventures with Microsoft Graph API and discover how Azure Runbooks might just be the unsung hero of automation. Forget the PowerShell script shuffle—there’s a better way. https://hubs.li/Q034FlJP0 #PowerShellProTips #ITLife #AzureRunbooks

If your customers are ghosting you, follow the 311 rule. https://hubs.li/Q034FkVg0

A true hero and the internationally acclaimed biggest fan of The Simpsons, Cole Erickson recently wrote a guest post our blog. If you are using Azure, this read is for you - the Runbook for Azure Runbooks https://hubs.li/Q034n54x0 When he is not reciting 90s movies by heart, Cole is the Director of IT at MARA

Hey #Developers, Whats wrong with this code? #EngineeringProblem #FindTheProblem #Software

Helpdesk’25 Resolution #3: Track the Right Metrics, Not Just Any Metrics 📊 In 2025, service teams need data that drives action, not vanity metrics. Instead of just tracking time to resolution, focus on response speed, update frequency, and request trends to improve support efficiency without sacrificing quality. ✅ Time to First Response: Faster triage makes customers feel heard ✅ Time to Update: Set clear expectations and follow through ✅ Types of Questions: Identify trends and automate solutions ✅ CSAT & CES: Measure what matters for customer satisfaction ✅ Staffing Predictions: Use volume trends to optimize resources 🔹 Foqal automates Slack-based support metrics, so you get insights without manual tracking. 📈 Start 2025 with the right data. Learn more here: https://hubs.li/Q031Ymv10 #MetricsThatMatter #ITSupport #CSAT #SlackAnalytics #CustomerSupport

Heldesk’25 Resolution #2: Empower Employees with Self-Service 💡Empower employees to resolve IT issues instantly—without waiting on a ticket. In 2025, IT teams can reduce ticket volume, improve response times, and increase employee satisfaction by embracing "Slack-first self-service". With Foqal’s request automation, knowledge integration, and proactive workflows, employees get the help they need—fast. 🎇 Elevate self-service today: https://hubs.li/Q031YqTQ0 #SelfService #ITSupport #Automation #SlackEfficiency

🎉 Happy New Year! 🎉 As we step into 2025, we’re grateful for our incredible community of innovators, leaders, and changemakers. Thank you for trusting Foqal to help you build stronger connections and deliver exceptional service. This year, we’re excited to continue empowering your teams with tools and strategies to elevate customer and employee experiences. Here’s to a year of growth, success, collaboration and customer love. Let’s make 2025 unforgettable—together! https://hubs.li/Q031Nb0K0

🌟 Master Support with Slack Support leaders, are you grappling with the challenges of delivering exceptional service through Slack? Revolutionize support processes and elevate customer satisfaction with Slack’s powerful capabilities. 🔗 Read the blog https://hubs.li/Q031NbdK0

Revolutionize support with seamless ticketing, automation, and analytics in #Slack and #MSTeams. Boost efficiency and deliver 5-star service! https://hubs.li/Q031N4Vx0