Gainsight

Customer Success isn’t just for SaaS companies anymore—it’s essential for every industry, from consumer products to banking and beyond. 🚀 That’s why last week’s news was so pivotal: we teamed up with SAP, a software GOAT 🐐 & together, we are taking Customer Success beyond its traditional boundaries. 💡 🤝 With this collaboration, we’re integrating Gainsight’s AI-powered CS platform directly into SAP Sales Cloud. This means a seamless workflow that unifies the entire customer experience, bridging the gap between pre- and post-sales teams. No more silos—just a complete, 360º view of every customer, enhanced by AI-driven insights. 🔮 Discover more about this transformative partnership in our latest blog post by Gainsight COO and President, Chuck Ganapathi! 🔗👉https://lnkd.in/evQKjSfR #CustomerSuccess #CustomerExperience #SAP #Partnership #AI

Want to know how Gainsight’s AI-powered Customer Success + SAP Sales Cloud = happier customers, better retention, and more revenue? 🚀 Join SAP, Gainsight, and the brilliant Liz Miller from Constellation Research, Inc. as they break down how to deliver value-driven customer experiences at scale like a pro! 💡 Don't miss out on some seriously game-changing tips to level up your customer success strategy. 🙌 🎯 📅 When: October 24th, 9 AM PT / 12 PM ET / 5 PM BST 📍 Where: Wherever you vibe best—your couch, desk, or that cozy café with great Wi-Fi ☕💻 👉 Register now: https://bit.ly/3XPR7vM #CX #CustomerSuccess #Gainsight #SAP #Webinar

🎉 Exciting News: The Pulse Europe 2024 Agenda is Now Live! 🎉 Get ready for two transformative days of learning, networking, and inspiration in Amsterdam this November 13-14! 🚀 Explore tailored tracks, hear from 70+ industry leaders, and dive deep into cutting-edge topics like Human-First AI, Scaling CS, and Mastering CSM skills. 🎟 Purchase your Early Bird tickets before prices increase midnight tonight. Use code AUTUMN35 for an additional 35% off To check out the full agenda & secure your pass click here: https://lnkd.in/ec82wcP5

Level up your career at Pulse Academy Live! Join the community of savvy CS pros mastering Gainsight. Did you know that PAL Admin 200 participants saw a jaw-dropping 41% spike in Customer Success product usage after attending? This is your chance to dive into expert-led sessions, hands-on workshops, and epic networking in Amsterdam. 👉 Don’t sleep on this—grab your spot now: https://lnkd.in/gzfU_sVQ #Gainsight #PulseAcademyLive #PulseEurope #CustomerSuccess #CareerGoals #DataDriven #GainsightAdmin #CSOps #Training

🚀 Customer Success is evolving fast and AI is leading the way! 🚀 Are you ready to make AI work for your team and not just a buzzword? Join Brady Bluhm (Sr. Product Manager, Gainsight) and guest host Naomi Boyd(VP of CS, Mimecast) for our upcoming webinar and discover how to harness AI for real impact. Here’s what we’re diving into: 🔹 The AI Revolution in CS—what’s changed and why it matters 🔹 Must-have AI skills to drive results and empower your customers 🔹 Supercharging your day-to-day: Boost productivity with AI To register, click here: https://lnkd.in/ecqfMtie

🚀 Gainsight kicked off the Great Success Bake-off Tour in Atlanta yesterday, and we had an absolute blast baking up success with local Customer Success leaders! 🍰 We gathered to share insights on driving growth while keeping our customers thrilled. Here are some of the standout moments: 🤝 Empowering Customers: Attendees exchanged tips on how to help customers help themselves, leading to greater efficiency and less overhead for our teams. 🍰 No Compromises Here: We explored strategies to keep customers delighted while smashing our goals. 💼 Streamlining Like Pros: Discovering how to simplify workflows without losing that personal touch. A huge shoutout to everyone who joined us! But the fun is just getting started! The Great Success Bake-off is rolling into: 💻 Palo Alto 🗽 New York City 🫘 Chicago 🦀 North Bethesda, MD Are you a Customer Success leader in one of these cities? Don’t miss out on our interactive cooking classes packed with insights, networking, and sweet treats! 🔗 Ready to RSVP? Click here to grab your spot—spaces are limited! 🔗 👉https://lnkd.in/g88a5zvT Let’s keep cooking up success together! 🎂✨ #Gainsight #CustomerSuccess #BakingSuccess #Networking #GreatSuccessBakeOff

What if I told you it’s time to forget everything you know about customer success? 🧠💡 We’re breaking the mold and giving customer success leaders a fresh, practical guide to slaying the CS game – all while saving $$$. 💰 This is a guide for CS pros looking for self-service solutions to help balance the reality of scaling up with budgets that haven’t quite caught up. Spoiler: You can meet and exceed expectations without burning out your team. 🌟 In this eBook, you’ll learn how to: 🔑 Empower your customers to be their own heroes. 🔑 Include support into their daily workflows, making the experience so seamless they’ll wonder how they ever managed before. 🔑 Speak to your customers with one clear, strong brand voice. We're here for transformative self-service strategies that enable organizations to better understand their customers and find solutions to meet their demands, all while maintaining high-quality, personalized customer service and reducing the reliance on customer-facing teams. Download the eBook and start making customer journeys as smooth as your favorite scroll on TikTok. Find the link in comments below! #CustomerSuccess #SelfService #CSLeadership

Gainsight’s Secret Ingredient to Long-term Customer Success series is back with episode 2, and trust us, it’s packed with flavor. 🍰
 On September 26th at 11:00 AM ET, join us for "Baking a Better Experience: Mixing the Key Ingredients of a Self-Sufficient Customer Base." This time, we’re dishing out the secret recipes Gainsight customers Adobe, Sonos, Inc., and Cin7 use to create empowered, self-sufficient customer bases. Think of it as the Gordon Ramsay of customer success strategies—sharp, effective, and a little bit cheeky. 👩🍳
 Here's what’s on the menu: 
 ⭐ Strategies for creating customers who solve their own problems (and still love you for it) 
 ⭐ Tools that foster peer connections and keep customers informed 
 ⭐ The secret sauce for a digital experience that keeps customers coming back for seconds
 📅 When: Thursday, September 26 🕚 Time: 11 AM ET with an all-star panelist lineup: Courtney O'Reilly, Ditte Solsø Korsgård, and Conner Hatfield ✨ Whether you're a seasoned chef or just getting started, this webinar is packed with strategies that'll spice up your customer success game. Don’t miss it—save your spot now and get ready to serve up some serious success! 👉 Register here: https://lnkd.in/gV8uKba4

Women of Customer Success is just around the corner! 🙌 Join us on 10/2 in NYC 🍎We’re so excited to be a sponsor and they’ve hooked us up with a promo code: GAINSIGHT100 for $100 tickets! Don’t miss the chance to catch Tori Jeffcoat, Head of GTM Strategy, Gainsight CS & AI, in the session Success Amplified: The AI Advantage. 🤖 Check out all the details and grab your tickets here: womenofcustomersuccess.com #WomenOfCS #CustomerSuccess

🔥 Big news at SAP’s CX Live virtual event today! Gainsight and SAP just teamed up for a strategic partnership that’s basically a dream come true. 🌟 If you caught SAP's CX Live event this morning, you know what’s up: the Gainsight Customer Success Platform is now integrated with SAP Sales Cloud, and it’s bringing next-level power to your customer journeys. What does this mean for you? SAP customers can now sync pre- and post-sales experiences with AI-driven 🤖 automation, streamlined workflows, and smarter strategic account planning. The result? Happy customers, higher retention and serious revenue growth 🚀 📈 Our official press release is linked in the comments below for more deets. And want to see the magic in action? Register for a demo here: https://bit.ly/3XX7abx