Glance

Happy Presidents Day! Today, we honor the leaders who have shaped our nation's history and inspired us with their vision, courage, and dedication to progress. #PresidentsDay2025 #LifeAtGlance

From groundbreaking insights to powerful partnerships, 2024 was full of CX moments worth celebrating! We’re looking back at the highlights that made our hearts skip a beat and shaped the future of customer experience. 📊 Industry insights that drove transformation 🤝 Partnerships that strengthened innovation 🎤 Events and engagements that brought CX to life 🔮 What’s next? 2025 is set to bring even more collaboration, innovation, and seamless experiences—we can’t wait! #ValentinesDay #GuidedCX

Hands-on learning is key to effective onboarding and training. We enable trainers to guide users in real time, allowing them to interact directly with apps on their own devices. With this approach, users learn faster, retain knowledge better, and navigate even complex products confidently. Real-time guidance ensures seamless experiences across desktop, browser, and mobile—no downloads needed. 📱 https://lnkd.in/gsMveVWS #GuidedCX #CustomerJourney #Onboarding

Roses are red, violets are blue, 2024 was incredible—thanks to all of you! 💙 From powerful insights to game-changing partnerships, we loved every moment of connecting, innovating, and elevating customer experiences. 2025, we’re ready to love you even more—with bigger innovations, bolder connections, and even more seamless experiences. A heartfelt thank you to our customers, partners, and team for making 2024 so special! #GuidedCX #CustomerExperience #ValentinesDay

We’re thrilled to announce that Heather Nightingale, Director of Product Marketing at Glance, has been named a Rising Star by Channel Marketing Association! 🎉 This well-earned recognition highlights Heather’s dedication, innovation, and impact in product marketing. Congratulations, Heather! We can’t wait to celebrate you at the CMA Marketing Summit in April. #CMASummit2025 #GuidedCX #LifeAtGlance

AI and human collaboration are transforming customer experience, creating new opportunities for smarter, more seamless interactions. We've created a roadmap that explores the stages of CX maturity, from foundational to proactive, and how organizations can assess where they stand today. It looks at the role of AI in enhancing workflows, supporting employees, and integrating data for a more connected experience. Get your copy: https://lnkd.in/gHnSeHKF #AI #GuidedCX #CustomerExperience

As a company, we make every business decision with the customer in mind. Solving business problems and driving success is important, but we ensure it never comes at the cost of the customer’s experience. By focusing on both, we create real value for everyone involved. This mindset strengthens customer loyalty and opens new opportunities for growth. 👥 https://hubs.la/Q035DbC_0 #CustomerExperience #GuidedCX

AI in contact centers had a rocky 2024, with 𝟲𝟰% 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝗮𝘆𝗶𝗻𝗴 𝘁𝗵𝗲𝘆’𝗱 𝗽𝗿𝗲𝗳𝗲𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗮𝘃𝗼𝗶𝗱 𝘂𝘀𝗶𝗻𝗴 𝗔𝗜 𝗶𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. Concerns about losing access to live agents and poor escalation paths are driving this sentiment. As businesses continue to invest in AI, the focus must shift to outcome-driven solutions and seamless escalation to human support. Read more insights from CX Today: https://lnkd.in/ejrnUPqy 🤖 #ContactCenter #AI #CustomerExperience

What an incredible time at Five9’s Sales Kickoff! 🎉 It’s always inspiring to connect with partners who share our passion for innovation and customer success. Huge thanks to Five9 for hosting such an amazing event—we’re excited for what’s ahead! #Partnership #Five9 #GuidedCX 

Building a successful enterprise customer experience CX program is a journey, not a quick fix. It requires a shared vision, clear governance, and a culture of collaboration that permeates every department. When teams align around a unified CX mission, the results can be transformative: improved customer satisfaction, better retention, and stronger business outcomes. Defining clear metrics, collecting continuous feedback, and taking a phased approach to deployment ensure that every effort is grounded in real-world impact. Remember, CX isn’t static—it evolves with customer expectations. By fostering a mindset of continuous learning and improvement, organizations can not only meet those expectations but also surpass them. 🌟 #GuidedCX #CustomerExperience #LiveChat