GoContact

GoContact

Software Development

Los Angeles, CA 23,572 followers

#1 Partner of Choice for Contact Centers

About us

GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions. With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa. It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology. GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Contact Centers, reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.

Industry
Software Development
Company size
51-200 employees
Headquarters
Los Angeles, CA
Type
Privately Held
Founded
2010
Specialties
Contact Center Software, IPBX Software, Cloud, Artificial Intelligence, Customer Service Software, Customer Experience Software, IVR, Contact Center Reporting, Virtual Hold, Customer Service Agents, Web Chat, Power Dialer, Predictive Dialer, Omnichannel Customer Service, Remote Customer Service Agents, and Remote Contact Center

Products

Locations

  • Primary

    9221 Corbin Avenue Suite 260 Northridge

    Los Angeles, CA 91324, US

    Get directions
  • Rua das Cardadeiras nº107, Lugar Agra de Cima

    Aveiro, Aveiro 3800-125, PT

    Get directions
  • Candal Parque

    Rua 28 de Janeiro, 350 CC10

    Vila Nova de Gaia, Porto 4400-335, PT

    Get directions
  • Rua de Arroios, 26

    Lisboa, Lisboa 1150-020, PT

    Get directions
  • Plaza de las Cortes, 4 2º D

    Madrid, Community of Madrid 28014, ES

    Get directions
  • Avenida Paulista 2064/2086, 14° andar

    São Paulo, São Paulo 01310-928, BR

    Get directions

Employees at GoContact

Updates

Similar pages

Browse jobs