Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

Frustrated customers are a reality. 😤 Ideally an infrequent one, but even the best brands will encounter less than perfect exchanges. Luckily, negative customer interactions don’t necessarily spell disaster. In fact, handling tricky complaints with patience and empathy go a long way, and often times customers become more loyal to a brand after bad order experiences are resolved well. The 🔑? Having SOPs in place that detail how to deal with angry customers, and lean on vetted responses to mitigate frustration. Need some tips and templates to guide you? Click on the link below for a thorough guide (with lots of actionable examples!). https://lnkd.in/dHw2X2sQ

TGIF to all the customer service agents who answered “Where is my order?” with pizzazz and patience this week. 🏆

A handy Average Response Time guide for you and your CX team. ⏱️ Aiming for *much better* than average? Our ✨AI Agent delivers swift resolutions to customer email tickets in just minutes. Save, share, and refer to it regularly. 👇

We’re thrilled to be an Innovation Partner in Domaine’s new Partner Program! Innovation Partners represent the highest tier within the program, consisting of top partners who share Domaine's commitment to quality, innovation, and commerce leadership. We’re proud to stand alongside an elite lineup of allies, including Shopify, Klaviyo, Nosto, and more. Mac King Karolina Kondrat 🚀 Visit our partner page to learn more. https://lnkd.in/gB6ChQ3u

Do you know the percentage of customer service professionals who already use AI and automation? Sixty-nine percent. We recently polled more than 1,100 CX pros to learn more about their fears, goals, and everything in between as it relates to AI. Join us on August 22 as we discuss the findings from the report, the divide cause by AI adoption, where AI is heading, and how it will help CX teams in their day-to-day. Save your spot here 👉 https://lnkd.in/geH_akSy

Nowhere is the customer experience more important than on your website. Which also means that if you’re ready to start automating support tickets, you need to prep your site to tackle that shift in strategy. We’ve worked with thousands of brands as they ramp up their automation, and have gathered some crucial tips and tricks to streamline your process. Absorb them all in our recent blog post 👇 https://lnkd.in/g77vg-Vq

Your quarterly goals: - Improve conversion rate - Reduce pre-sale hesitations - Respond to customer questions in real-time, and - keep your visitors engaged. Our quarterly goals: - Help you achieve your goals. Convert has entered the chat 💬

Your CX strategy should be driving revenue. If it isn't, you likely aren't harnessing automation. In short, "Automation allows you to meet customers' needs promptly for straightforward requests. At the same time, it gives your team the bandwidth to invest more time and energy into solving intricate problems and building stronger customer relationships." Curious about the kind of ROI you could expect from automating a percentage of your support tickets? Check out impressive examples from Gorgias brands Obvi, Psycho Bunny, and KirbyAllison in our blog post below 👇 https://lnkd.in/g5Jm3bwF

Catch our Cofounder Alex Plugaru speaking at SaaStr's AI Summit in September 👇