Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

Need help pitching AI Agent to your boss? 🤔 🤖 Gorgias users know that automation in customer support unlocks new levels of efficiency and bandwidth, and yet… Implementing new tools and features (and getting buy-in from leadership) can feel like an uphill battle. So we put together a value-packed resource that: ➡️ succinctly sums up the benefits ➡️ outlines security safeguards ➡️ highlights brand accuracy ➡️ and includes customer success stories Grab the full guide here: https://lnkd.in/gnxZXjbh

Everyone talks about AI for ads, creative assets, and landing pages, but I think they’re missing the most significant opportunity to apply AI today — within customer service! 📞 If you run a brand that generates over $10M+ in revenue, you know what it feels like to receive so many customer service questions and tickets your CS team needs to resolve daily. And as we all know, most of these questions and tickets are straightforward to manage. They’re questions like: Where is my order? Has it shipped yet? How do I make a return? My size is wrong; can I exchange it? 95% of these don’t need a human response. AI can now do this all for you. Gorgias, the customer experience platform that powers over 15,000 brands, just announced their new AI Agent that can automate up to 60% of tier 1 support inquiries for you, and it’s pretty sick. A few brands I work with already use it, and they love it — their AI trains on your data to immediately answer tickets without you being involved. The value prop is super simple 👇 Let the AI handle most of your everyday tickets, and then let your CS team hop in to surprise and delight you or manage any of the more complex/nuanced requests. This saves you time and $$$ and many headaches as you scale. Gorgias is a friend and recommended vendor at Sharma Brands, and they’re offering two months free for anyone who signs up. It’s worth investigating for your brand, and I promise this will be the standard for customer service in 12-24 months. Get a demo here → https://lnkd.in/eVDCGM35 P.S. I have been a Gorgias customer for years and am very excited to do this #ad with them!

Last week, I had the privilege of attending DTCX in LA—my first in-person event representing Gorgias, and my very first time in LA! 🌴 It was an incredible experience connecting with industry peers and engaging in meaningful conversations. These interactions gave me a much deeper understanding of our clients' and partners' personas and what truly matters to them. From the welcome party to the main sessions to the happy hour—everything was thoughtfully planned! Huge thanks to Anna Tumanova and Brittany Mitchell for all your hard work in making this event so special! Here are some of my favourite highlights from the event: 1️⃣ Ezra Firestone’s session delivered top-tier insights for entrepreneurs and DTC sales & marketing teams—an absolute gem! 2️⃣ The AI for Human-Centric CX session with Caela Castillo, Jessica Botello, Tasnuva Awal, and Molly Wallace Kerrigan, moderated by our very own Ellen Zhang, was full of actionable ideas on combining AI with a human touch in CX. 3️⃣ Zoe Kahn's reminder to all CX leaders that CX is not a cost center—it can actually save money by leveraging automation and AI more efficiently! 4️⃣ Meeting incredible people like Michael Bair and Elizabeth McLaughlin and hearing your stories was such a highlight! 5️⃣ Attending the Smarterships event was a blast—Sara Pereda, thank you for the invite and for starting this amazing network globally! A huge shoutout to all the partners, customers, and future customers who made this event so memorable. Can’t wait to see you all at the next one! 🙌 #DTCXLA #CustomerExperience #CSM #Ecommerce #CX #Networking #Partnerships

And that’s a wrap on DTCX Retain 2024! Every year we look forward to fall because it signals the return of Retain — an interactive conference that brings together ecom founders and brand operators from all over. We were honored to resume our role as headline sponsor, and relished the opportunity to chat with so many of you IRL! For those who weren’t able to make it, enjoy the video recap below 👇

Te lo vas a perder? Únete al evento organizado por Shopify, Gorgias, Doofinder, Reveni, Global-E y Amphora. Cuándo: 16 de octubre a partir de las 22:30 Dónde: Fortuny Home Club en el corazón de Madrid. Aprovecha la oportunidad para construir tu red de contactos y relacionarte con el ecosistema que está revolucionando la industria. Cupos limitados. No te lo pierdas. https://lnkd.in/gzKGxKnB

I cried during this shopping experience… Because I got rejected 🥲😂 While auditing G FUEL , I got to nerd out about Pokemon and I made a friend (JUST a friend) — watch the whole video to see me get rejected, link in comments below! Great job, G FUEL team — the gaming space loves the continued collaborations and innovations. 🙏🏼🙏🏼

AI-powered CX? THAT’S SO COOL. But what’s cooler is 40% of the top 250 Shopify brands and HUNDREDS others with $20M+ in annual sales choose them. Wait, choose who? Gorgias. 🤌 It’s not just an add-on, Shopify is an investor in Gorgias so Shopify is integrated into the entire Gorgias platform, dare I say, *seamlessly*. Transform your CS from a cost center to a revenue center. Upgrade your customer experience, improve support efficiency, and drive loyalty and retention with Gorgias. Or otherwise your competitor will… And ONE LAST THING. Instantly connect your tech stack with integrations for DAYSSS (Klaviyo, Attentive, Yotpo, Loop Returns, Recharge, and Tapcart, they ALL integrate with Gorgias). 👉 Learn more about Gorgias HERE: https://lnkd.in/e26bgzzw

Us: Want to see a visual recap of a conference that took place last week? Them: Not particularly. Us: What if it has funny captions about vests? Them: Say less. (DTCX Retain was a blast and we have the receipts to prove it ⤵)

Hello Monday 😎, Happy Thanksgiving to our Canadian CX crew 🦃, And holy smokes to the week that was ✈️! A bunch of us Gorgians gathered in LA last week for a *whirlwind* of events, meet ups, speeches, and connecting IRL with folks in the DTC community — aptly during Customer Service Appreciation Week. Gorgias was a headline sponsor at DTCX Retain, where brilliant, customer-obsessed minds gathered to chat about all things ecom. We had a blast, we learned tons, and we’re headed back to work with supercharged batteries 🔋. A huge thank you to all who organized, attended, presented, and contributed to making the whole experience a success. Expect some epic recaps coming your way!