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Here are the key features from the Genesys Cloud October 2024 release! With over 35 new enhancements, this update is packed with powerful capabilities to elevate the customer experience. What’s New? 🌐 Genesys Cloud Virtual Agent – Experience advanced AI with a virtual agent that enhances self-service and boosts deflection rates. 📞 Voice Surveys After Interactions – Gain immediate customer feedback post-call, helping you fine-tune service in real time. 📊 Enhanced Callback & Content Search Metrics – Supervisors can now access more detailed callback data and search interactions over a 60-day period. We’ve created a video to break down these features and show how they can help your team succeed in today’s fast-paced contact center environment. Check it out here! 📽️ 👉 https://lnkd.in/ebut8CGE At VDS, we’re here to support our clients with the latest innovations from Genesys. Don’t hesitate to reach out if you want to learn more! #genesys #ccaas Nick Glimsdahl Matt DeJonge Greg Gardner Jake Duncan

Chatbots vs. Virtual Agents: The Future of AI in Customer Service 🤖 While chatbots have been a great start for handling simple tasks, Genesys Virtual Agents are taking customer interactions to the next level. Here's why they’re a game-changer: Chatbots = predefined responses, simple queries, and linear conversation flows. Genesys Virtual Agents = dynamic, human-like conversations that handle complex queries, context switching, and personalized experiences. These AI-driven Virtual Agents don’t just save time—they also reduce agent workload by resolving up to 75% of routine inquiries. Plus, they scale easily as your business grows. If you're looking to improve response times, enhance customer satisfaction, and empower your team, Genesys Virtual Agents are the way forward. 💡 Ready to transform your customer service with the power of AI? Let’s talk! #AI #CustomerService #GenesysVirtualAgents #Automation #CustomerExperience #CX #AIinBusiness #ContactCenter #VDS #DigitalTransformation

At Xperience Genesys 2024, the message was clear: AI and automation are no longer optional—they are strategic imperatives for businesses looking to thrive in a competitive marketplace. From hyper-personalization to AI-powered virtual agents, the future of CX is rapidly evolving, and companies that embrace these advancements will be the leaders of tomorrow. At VDS, we specialize in guiding businesses through this transformation—helping you implement AI solutions that drive efficiency, improve customer satisfaction, and future-proof your operations. Want to learn more? This article goes into more detail about the key takeaways from Xperience Genesys and how these insights can help shape your CX strategy. Ready to take your customer experience to the next level? Let’s discuss how AI, automation, and CX innovation can work for you. Reach out to us today to start your journey toward a smarter, more seamless customer experience. #AI #CustomerExperience #Automation #CXTransformation #VDS #XperienceGenesys2024 https://lnkd.in/eCVASnEn

Is Your Contact Center Ready for AI? AI is transforming the contact center industry, but here’s the real question: Is your contact center prepared to make AI work for you? Many contact centers jump into AI without being fully ready, leading to costly delays and inefficiencies. Take our AI Success Readiness Assessment to discover if your team, tech, and operations are ready for AI-driven success. This assessment will help you: 💡 Evaluate leadership’s role in AI adoption. 💡 Identify gaps in your technology infrastructure. 💡 Ensure your workforce is prepared for the change. Ready to future-proof your contact center? This quick assessment gives you actionable insights and a roadmap to avoid common pitfalls. https://lnkd.in/eTaG9P3c

Genesys Copilot isn't just another tool—it's an AI-powered partner that works alongside your agents, helping them focus on what truly matters: building meaningful connections with customers. Curious to see it in action? Click on the video to learn more. #CustomerService #AI #AgentEmpowerment #Genesys #InnovationInTech

In a contact center, every conversation can shape a customer's view of a brand. Just like a first date or job interview, these moments hold the potential to impress and build loyalty. By making customers feel understood and valued, contact centers can turn ordinary interactions into memorable experiences, fostering trust and lasting relationships. #ccaas #customerexperience

Transform Your Cloud Contact Center Experience with VDS! With this video, we take you behind the scenes to reveal how VDS guarantees a seamless and successful implementation of your new Cloud Contact Center. 🎥 Here's what you'll learn: Detailed Planning: From the initial statement of work, we map out every step to ensure nothing is overlooked. Thorough Training: Our training programs equip your team with the skills needed to maximize the new system's potential.. Seamless Data Migration: We handle data migration with precision, ensuring a smooth transition without disruption. Effective System Integration: Our experienced team ensures your new system integrates flawlessly with your existing infrastructure. Post Go-Live Support: We don't just implement and leave; our dedicated support team is there for you every step of the way. 👩💼 With our certified project manager, experienced engineering lead, and committed support team, VDS enhances your operational efficiency and elevates your customer service. 📺 Watch the video to see how VDS makes your CCaaS transition effortless and effective. #CloudContactCenter #CCaaS #CustomerService #TechImplementation #VDSTech #OperationalEfficiency #DataMigration #SystemIntegration #CustomerSupport

Excited to share the latest video update on Genesys Cloud's May 2024 release highlights! Check out the new features and functionality enhancements that are set to revolutionize your customer engagement and operational efficiency. From queue segmentation to real-time alerts and a brand-new Supervisor WEM dashboard, this update is packed with powerful tools to take your service to the next level. Watch the full video: #genesys #genesyspartner

Considering adopting a Cloud Contact Center as a Service (CCaaS) but worried about the costs? Our new video breaks down everything you need to know, from subscription fees to setup costs and unexpected charges. We tackle common concerns and guide you through evaluating the return on investment. At VDS, we offer detailed cost analyses, ROI projections, and cost-benefit evaluations to help you make informed financial decisions. Watch now to gain clarity and confidence in your CCaaS investment! https://lnkd.in/e5cADRuC

Are you caught in the cloud contact center buying process, feeling like it's all about making a sale with no focus on what happens after implementation? At VDS, we believe in breaking the silence and shifting the focus to long-term success. Our mission goes beyond just designing, implementing, and supporting. We prioritize our customer's lifetime value. Learn more by contacting VDS today. #CustomerService #CloudContactCenter #LongTermSuccess #VDS #CCaaS