Helpware

Helpware

Outsourcing/Offshoring

Lexington, Kentucky 12,123 followers

Amazing Customer Experiences. Together.

About us

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.

Industry
Outsourcing/Offshoring
Company size
1,001-5,000 employees
Headquarters
Lexington, Kentucky
Type
Privately Held
Founded
2015
Specialties
Customer Support, Customer Experience, Backoffice Support, AI Training, ML Training, SaaS, Ecommerce, BPO, and Customer Service

Locations

Employees at Helpware

Updates

  • View organization page for Helpware, graphic

    12,123 followers

    With Halloween kicking off a peak season, customer inquiries are spiking by 40%! As customers gear up for spooky fun, expectations for fast, effective support are higher than ever. #Helpware knows how to handle the rush. Let’s keep things spook-tacularly smooth and build lasting customer loyalty. Happy Halloween! 🎃👻

  • View organization page for Helpware, graphic

    12,123 followers

    Happy Birthday, #Helpware! Today, we celebrate not just another year but the incredible journey, heart, and resilience that make Helpware truly special. From our first steps to becoming a global family, each milestone has been shaped by the passion, dedication, and spirit of every teammate and partner. Here’s to the challenges we’ve overcome, the wins we’ve earned, and, most importantly, the people who bring smiles, innovation, and purpose to everything we do. Cheers to the future, filled with growth, community, and endless possibilities. 🎉🎉🎉

  • View organization page for Helpware, graphic

    12,123 followers

    Exceptional customer experiences aren’t just built—they’re crafted with insight and innovation. With the right mix of human touch and AI efficiency, we turn challenges into opportunities. Let human agents focus on complex tasks and manage the emotional side of things, while AI handles routine tasks quickly and efficiently. Let Helpware be your perfect combo of heart and smarts. Ready to level up? Contact us today! 💡✨

  • View organization page for Helpware, graphic

    12,123 followers

    Did you know 61% of customers still prefer speaking to someone for assistance? It's all about the personal touch, quick solutions, and real-time clarity. Let our team at #Helpware provide the support your customers need! We're just a call away! 📞💬

  • View organization page for Helpware, graphic

    12,123 followers

    Exciting News! We’re thrilled to announce the expansion of #HelpwareTech – a division specializing in advanced software development and engineering solutions. With the acquisition of ETEAM and Unicsoft, we’re bringing over 20 years of expertise to deliver cutting-edge technology solutions, including AI, data science, and blockchain. Our dedicated teams are ready to drive innovation and scalability for businesses in healthcare, pharma, and fintech. Join us on this journey as we continue to shape the future of tech and unlock new growth opportunities! 🌐 🚀

    Helpware Tech - A Division Specializing in Advanced Software Development and Engineering Solutions

    Helpware Tech - A Division Specializing in Advanced Software Development and Engineering Solutions

    helpware.com

  • View organization page for Helpware, graphic

    12,123 followers

    Great service isn’t just about solving problems; it’s about creating moments that matter. It's invisible, but without it, everything falls apart. To our dedicated team, thank you for turning every interaction into a lasting impression. And to our clients, thank you for trusting us to be part of your journey. After all, good conversations can change the world—one smile at a time. Happy Customer Service Week to those who make every moment count!👏🔥

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  • View organization page for Helpware, graphic

    12,123 followers

    At #Helpware, there’s a belief that guides everything we do: "When you put people first, everything else falls into place." This isn’t just a mantra—it’s a way of life. From day one, every team member feels supported, valued, and part of something much bigger—a global team that celebrates each other’s victories. When one of us wins, it’s a win for us all. Today, we’re thrilled to see this belief recognized by Comparably for employee happiness. It’s due to our people-first culture, where happiness isn’t just a goal but a shared experience that makes us all stronger together. 💪💙

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  • View organization page for Helpware, graphic

    12,123 followers

    #Helpware is a truly people-focused company. We believe everyone brings something special to the table, and we do our best to develop and realize the potential of each team member, helping them grow. From day one, we want them to feel supported and encouraged, which is why our onboarding process is so important. They should know we’ll never leave them hanging—we’ll guide them through every step, show them the ropes, and make sure they feel comfortable in our team. 🌟🤝

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Funding

Helpware 1 total round

Last Round

Seed
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