Horatio

Is your support team operating at peak efficiency? 📊 A well-functioning helpdesk isn’t just a nice-to-have—it’s a game-changer. It can help you resolve technical issues and manage support tickets. A strong helpdesk team ensures smooth operations for both employees and customers. Our latest thought leadership piece by Jennifer Christopher breaks down all you need to know about helpdesk—covering what it is, why it matters, and how the right helpdesk software can transform your support strategy. 📖 Read it here: https://lnkd.in/dZfffEZH #Horatio #CustomerSupport #Helpdesk #CX

Happy teams = Exceptional service. 🌟 At Horatio, we put culture, wellness, and happiness at the heart of everything we do. Watch how we make it happen! #Horatio #WhatWeDoBest

Looking for ways to reduce costs without compromising quality? 🤔 Business owners are always looking for ways to cut costs without sacrificing quality. One proven strategy? Outsourcing customer service operations. ✅ Lower labor costs ✅ Reduced infrastructure expenses ✅ Scalability ✅ Training and recruiting savings ✅ Access to AI and advanced tech ✅ 24/7 support without additional costs Ready to learn more about how outsourcing can impact your ROI? Check out our latest article: https://lnkd.in/e8UzrTWy #Horatio #RedefiningOutsourcing

With competition just a click away, providing exceptional support has become a non-negotiable. ✨ Quality customer service is your company's secret weapon for building lasting customer loyalty and driving business growth. Ready to elevate your customer experience? 🚀 Read our latest blog post to find out how: https://lnkd.in/ewbdhMYD #Horatio #RedefiningOutsourcing

Is outsourcing the right fit for your team? 🤔 Let’s talk about it. Scaling support is tough, but outsourcing isn’t a one-size-fits-all solution. Before making the call, ask yourself: ✅ Will outsourcing enhance customer experience—or just cut costs? ✅ What should you really look for in an outsourcing partner? ✅ How do industry leaders weigh the pros and cons? Join us and Support Driven for a candid discussion on the real impact of outsourcing, key decision-making factors, and what leaders wish they knew before taking the leap. 📅 March 13th | 1:00 PM EST If you’re leading a support team or considering outsourcing, this session is for you. 👉 Register here: https://lnkd.in/eRBMYGqA #Horatio #BPO #CustomerExperience #Outsourcing

Our third annual Client Summit brought together 140+ industry leaders in Santo Domingo to explore the future of CX, innovation, and economic growth in Latin America. ✨ 📖 Read all about it here: https://lnkd.in/emy_cSfW #Horatio #RedefiningOutsourcing #HoratioClientSummit

What if you could streamline your business operations without the overhead costs? 🚀 Back-office outsourcing allows businesses to offload administrative tasks like data entry, payroll, and IT support — freeing up internal resources to focus on growth and customer experience. Learn how outsourcing back-office functions can improve efficiency, scalability, and your bottom line. 💡 Read the full guide: https://lnkd.in/eE94Wn-9 #Horatio #Outsourcing #BusinessGrowth #BackOfficeSolutions

How do you ensure every customer interaction delivers top-notch quality? 🔍✨ With customer service quality assurance, businesses can ✅maintain consistency, 💪 empower agents, and 😊 improve customer satisfaction — all while driving long-term success. Ready to take your customer service to the next level? 🚀 Read more: https://lnkd.in/eH6634py #Horatio #CustomerExperience #QualityAssurance #CustomerService

Still energized from an incredible #HoratioClientSummit 2025! 🔥🌎💡 Three days of insightful conversations, meaningful connections, and groundbreaking CX innovation—all in the heart of the Dominican Republic 🇩🇴🌴. Grateful to our clients, partners, sponsors, and the amazing Horatio team 🙌💪 for making this event a huge success. A special thank you to our sponsors, Siena AI, KODIF, Hark, Gorgias, Order Editing, and OrderProtection.com, for their invaluable support in making this event possible. Excited for what’s ahead as we continue redefining the future of customer experience 🚀✨. See you in 2026! #Horatio #ClientSummit2025 #Outsourcing

Happy Dominican Independence Day! 🇩🇴✨ What better way to celebrate than by sharing the best moments from our Carnaval-themed Client Summit dinner?🥳✨