OutPLEX

Jim Ryan, CEO & Founder of OutPLEX and TechNearshore, started as a call center agent and worked his way up to industry leadership. He believes CX is more than just a stepping stone—it’s a career path. As AI reshapes BPO, he asks: Where will the next Jim Ryan start? His vision for the future is clear: adapt, invest in people, and bridge the gap between education and evolving industry needs. The key to CX success isn’t just efficiency—it’s empathy, innovation, and real career growth. Check out this article to read more: https://lnkd.in/gUkdh4YQ #Leadership #CX #BPO #AI #FutureOfWork #CareerGrowth

🎉🌟 As we say goodbye to another year, we look ahead with excitement and optimism for what 2024 has in store. The team at OutPLEX is filled with gratitude for the incredible milestones we've reached and the partnerships that have flourished. Here's to a new year full of growth, new opportunities, and even stronger connections. Wishing you all a prosperous, happy, and successful New Year! Let's make it our best yet. 🥂🎆

🎄✨ From all of us at OutPLEX, we wish you a Merry Christmas filled with joy, love, and warmth. This season, we reflect on the meaningful connections we've built together and the incredible journey we've shared with our clients, partners, and team. Thank you for being part of our story. Here's to a season of giving, gratitude, and new beginnings. 🌟🎁 #MerryChristmas #Grateful

Gratitude is at the heart of everything we do. This Thanksgiving, we want to take a moment to reflect on all the things we’re thankful for — the teamwork, the trust, and the shared journey that brings us together every day. Here’s to celebrating connections, growth, and the opportunities ahead. Wishing you and your loved ones a warm and joyful Thanksgiving!

OutPLEX is thrilled to announce our achievement of SOC 2 Type II certification, highlighting our commitment to upholding the highest standards in security, confidentiality, and data privacy. This certification is a testament to the dedication and hard work of our team in safeguarding customer data and ensuring robust protection within our digital customer engagement solutions. It reaffirms our position as a trusted leader in the BPO industry, delivering secure, reliable service to clients around the globe. Through a rigorous third-party audit, our controls, processes, and policies were meticulously evaluated, meeting the stringent requirements of the American Institute of CPAs (AICPA). This achievement not only strengthens OutPLEX's cybersecurity posture but also assures our clients that their data is handled with the utmost care and transparency. Our thanks to everyone at OutPLEX who contributed to this accomplishment—let’s continue setting the bar high for security and compliance in our industry. Read Complete Press Release Here: https://lnkd.in/eqHMU8CZ #SOC2Certified #DataSecurity #OutPLEX #CustomerTrust #BPOIndustry #DataProtection #Cybersecurity #Compliance #TrustedPartner

Honoring the courage, dedication, and sacrifices of all veterans today and every day. At OutPLEX, we are grateful for those who have served and continue to serve, embodying values that inspire us all. Thank you for your service, commitment, and resilience. Happy Veterans Day!

Honoring the courage, dedication, and sacrifices of all veterans today and every day. At OutPLEX, we are grateful for those who have served and continue to serve, embodying values that inspire us all. Thank you for your service, commitment, and resilience. Happy Veterans Day!

🍁 October was truly special as we celebrated remarkable milestones and birthdays of our dedicated team members who continue to make a lasting impact every day. Rory Chaney – Director of Quality & Training, 20 Years 🎉 Celebrating 20 years of excellence with Rory Chaney! As our Director of Quality & Training, Rory’s dedication and expertise have set an incredible standard. Here’s to two decades of making a difference and many more ahead! 🥂 #MilestoneAnniversary #20YearsStrong Marjorie Hidalgo – HR Generalist, 12 Years 🎂 October was extra special as we celebrated both Marjorie Hidalgo's birthday and her 12th work anniversary! Her dedication and support in HR have truly made a difference in our team. Here’s to Marjorie, a valued part of our work family! 🎈🎉 #DoubleCelebration #WorkAnniversary Diana Hidalgo – Senior Operations Manager, 8 Years 🌟 Shoutout to Diana Hidalgo for 8 amazing years with us as our Senior Operations Manager! Her hard work and leadership continue to drive us forward every day. Cheers to Diana and her incredible journey with us! 🥂 #8YearsAndCounting #TeamMilestone Angel Germosen Veras – Senior Workforce Manager, 2 Years 🎉 Celebrating two impactful years with Angel Germosen! As our Senior Workforce Manager, Angel brings energy and dedication that inspire us all. Here’s to the future, Angel! 🌟 #2YearsStrong #TeamGrowth

OutPLEX provides a competitive advantage by blending AI technology with the expertise of skilled agents. This combination allows us to efficiently manage transactional interactions, reduce costs, and deliver personalized, high-quality service tailored to each brand's needs. By leveraging AI and expert human touch, OutPLEX redefines customer experiences for global brands, ensuring lasting positive impressions. Visit our website to book a discovery call: www.outplex.com/contact #CXExperts #OutPLEX #CustomerService #DigitalTransformation #AIContactCenter

Successful brands know that customer satisfaction isn’t just a buzzword—it’s a measurable priority. 📊 From CSAT surveys and KPIs to social media monitoring and prioritizing feedback, top companies use data-driven insights to keep customers at the heart of every decision. How is your brand measuring up? #CustomerSatisfaction #CSAT #KPIs #CustomerFeedback #BrandSuccess