Hiver

Thank you for the kind words, Erick! We're delighted to see how Hiver is making a difference for you and your team.

At Hiver, we believe every business should have the tools to deliver exceptional customer support. That’s why we’re excited to launch our Free Plan! 🙌 Imagine transforming your inbox into a powerful help desk where you can respond to customer queries across email, chat, WhatsApp, and phone – at zero cost. If you’ve just started building your support team or have only the most essential requirements from a support tool, our free plan is something you should definitely explore 💛 . You can find more information about what is covered in our free plan here: hiverhq.com/pricing Niraj Ranjan Rout Nitesh Nandy Avijit Nanda Luke Via Ankit Kanoria Kumar Shailove #CustomerSupport #HiverFreePlan #CustomerExperience

Are you finding it difficult to run a remote customer service team? 🤔 When your support staff is geographically spread out, it can definitely be challenging. But Chloe Shill, Director of Operations at Flight CX, sees it as an incredible opportunity for growth and flexibility. She recently spoke to Nidhi Lohia from Hiver on how remote support teams can maintain high levels of productivity and engagement while working across different time zones. Chloe talks about: ➡️ How having a culturally diverse team brings varied perspectives to the table and fosters creativity in problem-solving.  ➡️ Practices such as flexible scheduling to respect time zones, using asynchronous communication when possible, and engaging in regular check-ins and virtual team-building activities. 👉Read the whole conversation here:- https://lnkd.in/grQzEMUT #CustomerSupport #RemoteTeams #ExpertOpinion

To AI or to not AI in customer support? Well, customer support is surely evolving and finding interesting ways to integrate AI into the mix. We, at Hiver, believe it's important to strike the right balance between using AI and humans. On that note, we’ve put out several interesting product updates that can help you achieve this balance. Join us for a live session on Oct 23rd at 11 AM EST to get the inside scoop of how we're empowering teams to make customer service smarter, faster, and yet more personalized. What you can expect: 💡Walkthrough of Hiver's newest features ✍️ Live Q&A with Hiver’s product team 🪟A sneak peek at our product roadmap for the remainder of the year and beyond (spoiler alert: it has to do with AI) 🔗You can register here: https://lnkd.in/gyg2aJXe Avijit Nanda Devarsh Desai Sushil Chaturvedi

It’s that time of year again. 💫 Hiver bagged 83 badges in G2’s Fall 2024 report, and we couldn't be more proud of this achievement! 🏅 A huge thank you to our amazing customers for their trust, support, and feedback - you are the reason we’ve been able to take Hiver from strength to strength  🙌 Moments like these push us to keep innovating and helping teams worldwide deliver memorable customer experiences. 🚀 Chris Perrine Niraj Ranjan Rout Vishal Chopra Alex German Avijit Nanda Luke Via Nitesh Nandy #G2 | #Hiver | #CustomerService

Is email really your friend? Our latest report, ‘How finance teams are losing time, trust, and money,’ shows that 50% of finance professionals cannot keep track of vendor and customer emails. And let’s be honest—who loves digging through endless threads? 🔗Download our report to uncover more such interesting findings and get actionable tips on how to manage emails better: https://lnkd.in/gh_tqVXC #financeteams #emailmanagement

Doesn’t it feel tempting to promise the world to an angry customer just to de-escalate an issue? 🤔 Customer support expert Justin Bonar-Bridges, Support Technician at Verisk Property Estimating Solutions (Xactware), explains how this can backfire badly: “It can be tempting to promise the moon to an angry customer in order to try and calm them down, but that's going to do more harm than good if the promise cannot be fulfilled. The particulars of following through on your promise may go beyond the domain of the support employee or even the support department, but it is imperative that it is done.” Here’s our takeaway from this: if you’re promising something to the customer, find a way to get it done. But that’s not the only way to deal with angry customers. Justin shared a bunch of strategies on how to handle difficult customer conversations when he spoke to Nidhi Lohia from our team. 👉 You can check it out here:  https://lnkd.in/gSSyvM2M #customersupport #customerexperience #angrycustomers

“I love being in the dark about what my team is working on. It gives me immense joy to forward every email and CC everyone whenever I have to collaborate. The back-and-forth gives me a kick ❤️.” SAID NO FINANCE PROFESSIONAL EVER In fact, we found out that 50% of finance professionals in the United States lack visibility into email queries and their status. But is email really the problem here? 👉 Our research report has the answer: https://lnkd.in/gh_tqVXC

500+ finance professionals in the United States revealed what's holding them back at work... (the answer might shock you) It's EMAIL! It’s why they aren’t able to collect payments on time. It’s why they aren’t able to maintain a good rapport with vendors and customers. But, hang on a sec...Isn’t email supposed to be super easy to use and reliable? It is, and that's what makes this finding even more jaw-dropping! So, why is email suddenly the bad guy for finance teams? We dug deeper and found some pretty eye-opening stuff. 🔗 Check out our latest research report, ‘How finance teams are losing time, trust, and money.’ to get the full scoop: https://lnkd.in/gh_tqVXC Niraj Ranjan Rout Nitesh Nandy Vishal Chopra Nidhi Lohia Alex German

🔢 Finance Professionals Spill the Tea! ☕ We spoke to people working in finance in the United States. What we found out was equal parts expected and equal parts shocking. The big reveal is set for tomorrow!