Humach

Driving change in a fast-moving AI industry requires great partnerships. We would like to thank our great partners, IBM, Amazon Web Services (AWS), Innovative Solutions, Anthropic, Weaviate for the work and commitment to bring Humach mAI Pilot to market. Winner of the 2024 UnitedHealth Group / Optum - Global innovation Challenge. The mAI Pilot platform exemplifies innovation in #CX by integrating advanced AI technologies to enhance interactions for both employees and customers. Its features include digital agents capable of handling text and voice communications, digital assistance for live agents, and comprehensive interaction analysis. These capabilities are designed to improve efficiency and personalize customer experiences. https://lnkd.in/gqRBW8HQ https://lnkd.in/gnr_eudT

I love it when great partnerships come together to help an amazing company! Innovative Solutions combined the best Foundation Models from Amazon Web Services (AWS) and Anthropic, with IBM's watsonx Assistant, and Weaviate to create an incredible multi-AI Agent customer experience solution for our joint customer, Humach! One of the biggest challenges? LATENCY. People simply do not want to wait very long for an AI to respond, they expect fast, consistent, accurate responses with AI-powered Speech to Speech that sounds as realistic as possible. That's hard to do in the world of AI Agents, but with some creative thinking and amazing partnerships we endured! Case study: https://lnkd.in/gNQPGuDZ #generativeai #amazonbedrock #watsonx #ibm #agentic

Tired of the AI buzz with no real results? All talk, no action? Our team cuts through the noise to help you discover what truly works for your contact center. No BS, just the right AI solution that streamlines tedious tasks, freeing your agents to focus on what matters- Your Customers ✨ Learn more with our free guide 👉 https://lnkd.in/gSfuZspu

Tired of the AI buzz with no real results? All talk, no action? Our team cuts through the noise to help you discover what truly works for your contact center. No BS, just the right AI solution that streamlines tedious tasks, freeing your agents to focus on what matters- Your Customers ✨ Learn more with our free guide 👉 https://lnkd.in/gSfuZspu

Does it feel like AI is the Wild-Wild-West right now? Introducing the Award-Winning mAI Pilot: One Partner. One Solution. Effortlessly integrate AI into your contact center in just six months with our low-risk, fully managed services and AI-certified live agents. Streamline transactions, cut down on live agent staffing, boost agent performance, and enhance efficiency. Plus, leverage a custom language model with built-in safeguards—all designed to elevate both agent and customer experiences. Discover more: https://bit.ly/4dLkW6M #Humach #mAIPilot #CX #CustomerExperience

Many call centers are trapped in the past, paralyzed by the fear of change and daunted by AI advancements. Clinging to outdated systems will only ensure they fall behind. We call these the Haunted Legacy Call Centers. 👻 Your contact center deserves to flourish in the future, not be shackled by antiquated CX methods. It's time to future-proof your operations with Humach’s mAI Pilot—a fearless leap into AI-driven innovation. It’s not too late to break free from the fear of AI. Embrace the future now or risk being left behind. 👇 https://bit.ly/4h66dpP #AIInContactCenters #CustomerExperience #HumachCX #mAIPilot #FutureProofYourCX #FearOfAI

Implementing AI in your contact center doesn't have to be scary 👻 By Integrating AI into your contact center , you can streamline operations, elevate customer satisfaction, and give your team the freedom to engage in more meaningful conversations. It's about enhancing, not replacing, the human touch. See? Nothing spooky about that! Conquer your AI fears with Humach 👇 https://bit.ly/403FAff #AI #CX #Humach #AutomateCustomerExperience

Are you afraid AI is taking over #CustomerExperience? Don't stress—it's all about smart integration, not replacement. Take the leap with a low-risk, tailored approach to seamlessly integrate AI into your contact center. Choose a platform that aligns perfectly with your business, enhances your existing systems, and boosts both agent and customer experiences. Get your FREE AI Readiness Checklist for your contact center: https://lnkd.in/gSfuZspu #AI #ContactCenter #mAIPilot #CustomerExperience #FutureProofing

Our solution-in-a-box is crafted by contact center experts, designing technologies we always dreamed of and those that tackle real challenges. With expertly trained AI-certified live agents, digital agents, agent assist, and custom language models, we're enhancing both agent and customer experiences. That's Humach. https://bit.ly/4dU13dV #Humach #AiinCX #FutureCX #Automation

Does it feel like AI is the Wild-Wild-West right now? Introducing the Award-Winning mAI Pilot: One Partner. One Solution. Effortlessly integrate AI into your contact center in just six months with our low-risk, fully managed services and AI-certified live agents. Streamline transactions, cut down on live agent staffing, boost agent performance, and enhance efficiency. Plus, leverage a custom language model with built-in safeguards—all designed to elevate both agent and customer experiences. Discover more: https://bit.ly/4dLkW6M #Humach #mAIPilot #CX #CustomerExperience