For decades, CX outsourcing was all about one thing: cost-cutting. But smart brands are flipping the model. They’re shifting to outcome-based partnerships—where value, not volume, defines success. The catch? You have to build them right. That means trust, transparency, and a total shift in how brands and partners work together. 👉 Learn how to do it right: https://lnkd.in/gPqM_nB7 #CXStrategy #CustomerExperience #CX #BPO #Outsourcing #BusinessGrowth #OutcomeDriven #DigitalCX #TransparentCX
ibex
Outsourcing/Offshoring
Washington, District of Columbia 324,535 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Brands talk inclusivity, but inaccessible CX could be costing you customers—and revenue. 🔴 71% of people with access barriers leave inaccessible sites. 🔴 $6.9B is lost annually to competitors who prioritize accessibility. 🔴 83% of people limit their shopping to sites that they know are accessible. Accessibility isn’t a checkbox—it’s essential. If your digital experience isn’t built for everyone, you’re pushing customers away. Read more to see what’s at stake—and how to fix it. ⬇️ https://lnkd.in/gMyHe8f7 #Accessibility #CX #CustomerExperience #CXStrategy
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ibex Cares is making an impact—powered by our amazing team. In its eighth year, ibex Cares has donated hundreds of thousands of dollars and thousands of volunteer hours to charities around the world. We kicked off the 2025 ibex Cares campaign with a fundraiser in the U.S. that raised $25,000 for the Wounded Warrior Project and our team in Jamaica showed out for Sigma Run 2025 with more than 320 ibex employees taking part. Read the full press release here: https://lnkd.in/gBkgtyW2 We are proud to give back where we live and work. #ibexCares #ibexawesome
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How do you win the fight for CX talent while scaling operations at breakneck speed? You get more strategic, focused, and creative in your hiring and retention plans. From hiring outside traditional talent pools to leveraging AI and social media for recruiting, we're breaking down 8 ways to win the talent war and ultimately attract, retain, and optimize CX talent. 📖 Read the full guide: https://lnkd.in/gQA8tHUK #CXTalent #Hiring #BPO #Outsourcing #AI
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We’re excited to announce that ibex is a proud sponsor of the CCW Executive Exchange 2025, happening March 12–14 in Austin, TX! We’re excited to connect with CX leaders and showcase how our AI-driven solutions are transforming customer engagement and driving real business outcomes. Read the full press release: https://lnkd.in/gk-S6Kwz Heading to Austin? Let’s talk smarter, faster, better CX. #CCW #CCWAustin #CCWExecutiveExchange #AI #CX #CustomerExperience #BPO #ContactCenter #CXInnovation
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AI, hyper-personalization, and seamless integration are revolutionizing banking in 2025. Check out this insightful article by ibex Fintech CX expert Anne Jung in Banking Exchange that explores how AI-driven banking will provide smarter financial advice, predictive customer service, and frictionless security. The result? A faster, more intuitive, and more secure financial experience. Read more in Banking Exchange: https://lnkd.in/gSs7a24N #Fintech #BankingInnovation #AI #CustomerExperience #DigitalBanking
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AI is transforming patient care—delivering personalization, efficiency, and real-time insights. But can it balance innovation with ethics? In Health IT Answers Media Network, ibex’s Jason Lockbaum, SVP of Healthcare Sales, explores how AI agents enhance engagement while ensuring transparency and trust. Read the full article here: https://lnkd.in/g3yP2epd #AI #Healthcare #PatientExperience #DigitalHealth #HealthTech
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At ibex, we know the strength, innovation, and leadership women bring to the table. Their influence isn’t just shaping CX; it’s shaping the future. Tomorrow on International Women's Day, we celebrate the Women of ibex and women around the world who break boundaries, challenge the status quo, and push us all forward. #InternationalWomensDay #IWD2025 #WomenInLeadership #WomenEmpowerment
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Ethical AI isn’t just a compliance checkbox—it’s your competitive advantage. As AI drives innovation, mishandling customer data is a fast track to eroding trust—and losing customers. Check out the latest from ibex to learn how to: ✅ Build transparent, accountable AI systems ✅ Safeguard data while driving innovation ✅ Turn ethical AI into your brand’s strongest asset Read now: https://lnkd.in/gmfsxrUi #EthicalAI #AI #CX #CXLeadership #DataPrivacy #CustomerTrust
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As consumers prioritize sustainability, businesses must evolve to meet these expectations. 🌱 AI is helping to drive sustainable customer experiences—by reducing waste, optimizing energy use, and fostering eco-friendly innovations that align with consumer values. Read the full blog to discover how AI can help your business create greener, more efficient CX strategies👇 https://lnkd.in/gEF4QgiX #Sustainability #AI #CustomerExperience #CX #GreenTech #EcoFriendly #Innovation #SustainableCX