incident.io

✨ Making on-call a little easier for everyone ✨ Switching to a new on-call tool means ensuring your team is ready to go when those pages start rolling in. That’s why we’ve introduced On-call readiness insights—giving you the power to track responder adoption and onboarding in real time. 🔥 With these insights, you’ll quickly see things like each teammate’s preferred contact method and the readiness level of your on-call crew. 📲 ✅ And if you need to check an individual’s setup, it’s all right there—making on-call support smooth and guess-free. Because readiness matters. 💯 Learn more about our latest update: https://lnkd.in/ghD-BYdH

🔥 SEV0 (our version): [noun] The very best speaking about the very best at the very best of conferences. Last month, we brought together top minds to share their insights, experiences, and lessons learned, all focused on what it takes to excel in incident management. It was a day full of knowledge, innovation, and some awesome moments in between. ❤️🔥 If you didn’t catch it live, don’t worry—SEV0 is now available on-demand. (A.K.A., one binge-watch your brain will thank you for.) 👀 Catch it all here: https://lnkd.in/gtH_mu9f #SEV0

Read how incident.io unlocks self-service analytics with Omni: https://lnkd.in/gq6wKfbT As a fast-growing incident management platform with customers like Intercom, Etsy, and Ramp, incident.io needed a scalable analytics platform that could grow with them. With Omni, they've: 🔓 Enabled self-service analytics: 75% of incident.io employees are weekly active Omni users 🧱 Improved consistency and scalability: Reduced % of custom SQL queries from 70% in Metabase to 5% in Omni Thank you to Jack Colsey and the incident.io team for sharing your story! 🔥

Our popular "Studio Z" interview series with product and engineering leaders now has its own home on YouTube and we're very pleased to welcome Chris Evans, Chief Product Officer at incident.ioas the latest guest. Chris shares insights into the culture at incident.io highlighting key values like "Raise the Pace," which emphasizes speed, "Find a Way," focusing on determination, and "Make It Magic," which centers on creating delightful, memorable experiences for customers. Check out some of the highlights from this fascinating conversation in the video below. Link for the full video is in the comments!

Meet Product Designer Sam Willis (AKA Swillis) 🔥 the creative spark behind our iconic incident.io flame logo and one of the minds that helped design On-call. In this week’s Behind the Flame, Sam shares his journey and why the football match at our recent company off-site is one of his all-time favorite memories—despite a few casualties on the field! 👀 ⚽ Read Sam’s full interview in the comments ⬇️ #behindtheflame #lifeatincident #incidentios

Don’t panic—our top Bite Reliability Engineer, London, is covering her on-call shift from the UK to NYC. Specialties include tail chasing, fetch, and sniffing out the root cause (she has excellent medium time to detect). 🔥 Who's helping you resolve incidents today?

🚀 How do you keep engineering teams moving at warp speed—without the burnout? incident.io Co-founder and CPO Chris Evans has some thoughts. This Wednesday, we’re teaming up with OpsLevel, CircleCI, and Jellyfish for a live virtual panel exploring how modern teams can improve productivity without burning out their team. 💯 Join us to hear from leaders including Chris, Kenneth Rose (Co-founder and CTO, OpsLevel), Eli Daniel (Head of Engineering, Jellyfish), and Rob Zuber (CTO, CircleCI). 🔥 👉 Save your seat: https://lnkd.in/gtXwPkfY

Compliance mistakes aren’t just annoying—they’re expensive. And with regulations constantly evolving, the stakes keep getting higher. 😬 As the rules change, staying compliant can feel like a full-time job. But it doesn’t have to be that complicated. The key? Simplifying the process with tools that streamline reporting, improve collaboration, and flex to meet different regulatory standards. 🔑 Want to see how we make it easier? We break it all down here: https://lnkd.in/g7MkSU4Q

Dinner, with a side of complex challenge discussions 🍸 We had a great time hosting some of the UK's CTO, EM, and security leaders with Aikido Security last night in London. 🔥 Huge thanks to everyone who joined us!

In a different life, we’d still be managing incidents…only they might look a little different 👀 From dog walker to barista—and even potato merchant (yes, really 🥔)—our team’s dream jobs are as diverse and imaginative as they come. But no matter the role, there’s one thing they all have in common: staying cool under pressure and always finding solutions. After all, you can’t judge an incident.io by their cover. 😉📚 What job would you have in a parallel universe? 👇