Inevitable Agency

Wanna hang and chat about all things CX? Zoe Kahn and Eli Weiss are kicking off a CX community meetup in LA next week and we'd love to see you there. You can count on delicious snacks and drinks, the *best* co-hosts, and like-hearted folks who advocate for the customer day in and day out. DM us for a special RSVP link!

🫨 Trauma … your Customer Experience team holds it for your customers and your company (not to mention themselves and whatever life throws at them on a personal level) I want to give back and give 5 CX / CS professionals a spa day. Tag someone someone you know who could use it and I’ll pick 5 people to treat ❤️ I recently got a deep tissue massage because I was holding so much stress in my traps and back and all I could think was … every single person in CX needs this. Can’t wait to give back and share some zen with you 🧘🏽

Today, we audit Tom Brady…. 🏈 Tommy, I’m sorry, I couldn’t find your LinkedIn to tag you, my b. I’ve been a NOBULL fan since getting into fitness years and years ago. Nobull does an exceptional job at creating community and making their customers feel one with the brand. I had so much fun auditing this site - the full video is on my YouTube! Link in the comments 🤗

Hosting a meet up with Eli Weiss (the legend, iykyk) for CX friends in LA on October 8th! Getting customer centric individuals together has been such a passion of mine ever since I got into CX. At one point, I felt like I was on an island. Eli actually helped show me community and I’ll forever be grateful. I want to show others that too. 🫶🏼 Feel free to tag brands who care about their customers 😌❤️ can’t wait to meet new people and bring together old friends. Sign up link in comments.

I'll be speaking at DTCx Retain in LA - a keynote on the "How to use AI to enhance the "True" Customer Journey Would love to see you there 💓 📅 Event Details: Date: October 10, 2024 Location: VALENTINE DTLA Time: 9:00 AM - 7:00 PM (Los Angeles local time) Welcome Party: October 9, 2024, at Millwick, 7:00 PM - 10:00 PM Sign up here: https://lnkd.in/e2Jmwwsv

A team, plus honorary A team brought the good vibes 😎 the Lifetimely by AMP booth was the place to be at Commerce Roundtable by Sendlane Sierra DiMaggio Inevitable Agency AMP Lifetimely by AMP Shivani Bala

Do you want a free Masterclass on Customer Journey? Run (not walk) to check out Zoe Kahn's new content series! 🏃♀️🏃♂️ We've had this idea on the back burner for a while now, and I'm thrilled to finally have it live—and the turnout has not disappointed! Here’s a glimpse into our Ambassador projects content creation process: 1. Have an idea 2. Find the right partner to collaborate with 3. Test 4. Do it better We’ve already released 3 episodes featuring: Emma – The Sleep Company , Built Bar - Business Accounts and Milk Bar. Check out the links to the full episodes on YouTube for all the insights! These episodes are incredibly insightful. I've learned so much and have watched each one multiple times (not just because this is our joint project, but truly because it’s that good and so enjoyable to watch!). Zoe Kahn brings so many fresh ideas to the table, thinks on her feet, and the candid moments are just pure gold. I can’t get enough of it! I'm also excited about the next series that's cooking behind the scenes, where we're elevating the quality even further. The stakes are high! Working with the right partners and finding the ideal content type for each influencer to shine truly makes my day. I love getting to know my partners and discovering ways to elevate their presence and content to the next level. Would not have been able to pull this one off, without the support of Jacqueline Miller and Stephanie Chiao. Above and Beyond with this amazing partners and team 💗

Shop with me and my CX brain on TALENTLESS - I’m dying to get my order 😍 The full audit is on my YouTube channel, linked below! I loved their site and their selection - the cart experience was fun and made me spend more 💸 cause I NEEEDED my mystery gift. I love a good surprise. 💡 Some common themes while doing these front end CX Audits are mostly around the “set it and forget it” parts of Ecommerce. Coupon codes, email flows, auto discounts — it’s hard to keep up with it all and no site is perfect. My CX self wants to fix it allllll. Don’t get me wrong though, I miss lots of things, I make mistakes but one of the reasons why I love customer experience is that you can listen to your customers and dig in and fix it all! If something’s off, you’re customers WILL tell you. Loveedddd the site experience and I can’t wait to get my package! Great job, Talentless team!

Episode 2 of Shop w/ me and my Customer Experience (CX) Brain is liiiive. A link to the full episode is in the comments below. In this episode, I check out Built Bar - Business Accounts since I’m a sucker for a good protein treat. 😍 Some key points: - Building average dollar and a bigger cart WHILE driving retention - Subscription user experience (am I the problem? Watch to find out!) - Help Center and Contact page pros (super simple to build out in Gorgias w/o having to beg dev for their time) Let me know what you think!! Which brand should I do next???